I stayed at this hotel in October 2011 and was really impressed, first of all it was very close to victoria station which was very handy! When we checked in the staff were very polite, welcoming and helpful! Our room was located on the top floor (with no lift), however was not a real issue as we had assistance with... More

I booked this again recently after having stayed here a while ago. I was really delighted with my stay again- the room was gorgeous - such tasteful decor. All the staff I met were so friendly and welcoming, and the breakfast was really delicious - such high quality food better than any other hotel I've stayed in, big or small.... More

Originally booked a luxury apartment. 3 weeks before trip advised that couldn't book an apartment for 2 nights, but would be offered a luxury room within the "hotel" at a 10% discount, triple room. On arrival after more than an 800 metre walk from Victoria Tube Station, asked for a passport. We are UK citizens. Then told we had a... More

I booked this hotel for my boyfriend and I through Expedia for a three night stay. After checking out the website, the pictures looked great and I decided to book even though it was a bit expensive ($170 Canadian a night). I guess we were paying for location as it really is close to Victoria Station. The hotel, however, was... More

My husband and I stayed at the hotel for two nights and our room was a basement one. Room was clean but the bathroom was VERY small and the ventilator was very loud. The room is furnished with what we thought were 2 cupboards, however, when we opened the larger one, we were astonished to find pipes and electrical plumbing!... More

We were a young couple visitng London for two nights for lots and lots of shopping. Decor was lovely and tasteful; inside and outside of our room. We stayed in room 48, which was on the ground floor, so we were lucky not to have any stairs. The room was the perfect size and everything was imaculately clean, the bed... More

There are some real problems around what you think you are booking from the website info (esp if you use Booking.com) and what you actually get. We believed we were booking an apartment with kitchenette and ended up with a pretty grotty room which the porter told us was just the family room. Room was shabby and although the beds... More

We had two rooms, a twin on the ground floor and a triple on the third floor. Both rooms were clean and tidy with compact but perfectly adequate bathrooms. Toiletries and tea making facilities are provided, although we did notice there was a discrepency in what was provided. e.g. 1 room had biscuits the other did not, 1 room had... More

Found on a web site and concerned about staying in a smaller family run hotel but my worries were totally unfounded. Friendly staff, nice and clean rooms. The rooms on the back are quieter but the 3 rooms we had were all fine. Would stay again More