Stayed 1 night 16th May 2013 and had an exceptional customer experience from Ashraf on reception. Unfortunately I had lost my credit card and realised this when checking in with Ashraf. Ashraf offered to call and totally calmed me down in a very stressful situation. He then ensured everything was sorted out in a very professional and friendly manner. The... More

Wonderful welcome when we checked in, lots of useful local advice. Then my partner became unwell with a horrible migraine. The staff brought me a spare duvet, more toilet rolls and anything we needed. Later that night when there was no food and she hadn't eaten the night team made her some toast that meant she was well enough to... More

We chose this hotel for our conference/annual reunion as they offer very competitive rates at weekends, and it gave us the opportunity to offer some interesting excursions in a fast changing part of London which many delegates had not seen before. But this is one occasion where even I would accept using a satnav - on my first visit my... More

Stayed here with the missus and kids for a day as was visiting the O2 Arena,. Stay was a good one. Upon check-in there seemed to be a slight mix up with the reservations as there was no indication of an extra bed in the room. The gentleman on reception, Hemank, was very friendly and apologetic and arranged the extra... More

I have never left an adverse review on here before but had to this time. The location is great and the rooms are adequate and clean. Comfortable beds. The reception staff are lovely BUT what lets this hotel down is the restaurant, as other people have commented. I wish I had listened to those reviews! We waited ages for our... More

Perfectly acceptable stay whilst on business. Was upgraded to a Junior Suite as I am a Platinum Priority Club member. Not that different from the regular rooms except the six and it's about 50% bigger. Nice desk to work at and good size bathroom with full set of toiletries (unlike some other Crowne Plazas recently). Breakfast was normal fare but... More

What more can you ask for when you go on a break? From a super friendly greeting from Ashraf on reception when we arrived to a great nights sleep we had a great time. We were visiting Grand Design at Excel and it was a perfect location being only minutes away from the arena and also very close to the... More

Everybody at the hotel were really friendly, smiling and helpful. Location is good, if you are visiting the new Crystal or want to take the Emirates Cable car across the River Thames between the O2/North Greenwich Arena on the Greenwich Peninsula. Royal Victoria railway station is just around the corner and you can easily reach the whole London area and... More

I made the unfortunate decision to stay here again this week, despite the fact that my last experience here was disappointing. It was even worse this week. The TV wasn't working in the room; the key didn't work on my second evening there; they prompted me to accept the costs in EURO, even though they had no clue what exchange... More