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Holiday Inn London - Brentford Lock

4.0 of 5
Commerce Road | Brentford, London TW8 8JZ, England
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Holiday Inn London - Brentford Lock
Ranked #227 of 1,081 hotels in London
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286 reviews from our community

    Trip type
Traveller rating
    108
    125
    32
    13
    8
Date Rating
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 20 May 2013 NEW via mobile

There was twenty of us staying here for wembley playoff final a mixture of adults and kids. Hotel is clean and handy location for London (30 minute journey). Good value for family as room rate included breakfast which was excellent. Also nice Italian resteraunt just a 2 min walk over canal (can't remember name). Would stay again at this hotel.

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South Cave
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed 20 May 2013 NEW

My wife & I stay here frequently and from the very first time, we have been treated with the upmost courtesy and willingness to make sure our stay is as comfortable as possible. The rooms, standard & executive are very clean & of the highest standard. The staff always remember us by name when we arrive which seems so simple,... More

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Hampshire, UK
Senior Contributor
32 reviews 32 reviews
25 hotel reviews
Reviews in 23 cities Reviews in 23 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 15 May 2013 NEW

We booked in here the night before the Richmond Half and so were after a good night's sleep. We had booked a room with twin double beds (one for myself and husband, one for daughter and teddy) - we arrived and checked in. All was good, room lovely and clean and a good space. We started to unpack and then... More

Was this review helpful? Yes 1
See 4 more reviews by LizzyPasta for London
StellaFernandes01, General Manager at Holiday Inn London - Brentford Lock, responded to this review
18 May 2013

We're sorry that on this occasion we just didn't get it right and follow up our usual selves. I have already addressed the issues you experienced with the Front Office Manager and we promise to work on our short comings. We really would love to see you again. It's not the way we treat our guests and certainly not our... More

London, England, United Kingdom
1 review
5 of 5 stars Reviewed 6 May 2013

i booked this hotel for one night through a website the whole experience was easy. the hotel is clean and well maintained and the staff are very friendly and only too happy to help. i checked in and recieved my key got to my room and after a while reception rang to see if i was happy with my room.... More

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StellaFernandes01, General Manager at Holiday Inn London - Brentford Lock, responded to this review
18 May 2013

Thank you for a delightful review! I hope you'll be back for some more TLC and an opportunity to try out our all day dining menu...we've even added extra options to choose from. See you again soon! Sincerely Stella Fernandes and your proud Brentfordians at Holiday Inn London-Brentford Lock More

High Peak Derbyshire
Senior Contributor
30 reviews 30 reviews
27 hotel reviews
Reviews in 17 cities Reviews in 17 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 May 2013

My wife and I stayed in an executive room for 2 nights in April 13. The hotel is located next to a scenic canal lock and foot path. It is also close to the main transport route and approximately 2.5 miles from Twickenham stadium. Check in was fast though no information was given about the hotel facilities, meal times or... More

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See 4 more reviews by jbdiggerman for London
StellaFernandes01, General Manager at Holiday Inn London - Brentford Lock, responded to this review
18 May 2013

Thank you so much for posting your review and my apologies for not responding sooner. I am really sorry that we failed you on arrival. It's certainly not a usual check-in experience but I do promise that on-going training is being given to all our front desk team members. Sorry about the noise on Sunday morning, which I am aware... More

Lincoln, England
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 27 April 2013

Stayed here for 2 nights to visit London and Kew gardens, hotel is situated on Brentford high street on the canal side, underground car park was easy to park and nearly empty on arrival parking was included in the price of our executive room, check inn was efficient and friendly,after been in our room for a few minutes we received... More

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StellaFernandes01, General Manager at Holiday Inn London - Brentford Lock, responded to this review
5 May 2013

Thank you putting us in the spotlight with such a detailed review. I am always proud of the wonderful team at the Holiday Inn Brentford Lock. The entire team are truly passionate and I am pleased that their efforts have not gone unnoticed. I have shared your review with them as I always do. I hope you will be back... More

OH
Senior Contributor
26 reviews 26 reviews
26 hotel reviews
Reviews in 20 cities Reviews in 20 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 24 April 2013

OK, so Mrs Fernandes is one of the most helpful and friendly people I have ever met. She is a gem. The hotel is very, very nice. Open feeling, great lobby, bar, dining room area and the rooms are very nice and clean. The only reason I would not give it a 5 star rating, is because of the price.... More

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StellaFernandes01, General Manager at Holiday Inn London - Brentford Lock, responded to this review
5 May 2013

Now you make me blush. Thank you so, so much. I am absolutely delighted that you had a truly wonderful experience with us. With regards to the rates, it looks like you stayed with us over a busy period. So let me see what I can do for you on your return. I hope you will let me know when... More

Bromsgrove
1 review
5 of 5 stars Reviewed 19 April 2013

I was lucky enough this week to need to travel to london with three friends. The hotel was in a perfect location for us to travel to London easily by car and then travel by public transport to Waterloo for the Studio, and allowed secure and very reasonably priced car parking whilst we did so. On our arrival we could... More

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StellaFernandes01, General Manager at Holiday Inn London - Brentford Lock, responded to this review
22 April 2013

What a welcoming review to receive first thing on a Monday morning! and THANK YOU so much for the 5 stars and for recommending Holiday Inn Brentford Lock. So when will we see you again so we can extend our hospitality and WOW you and your friends every time you return? Sincerely Stella and your grateful Brentfordians More

Pool, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed 9 April 2013

I stayed at this Hotel over the Easter Weekend this year with a group of relatives as we headed up "from the country" for a family wedding. The Hotel has recently been refurbished to a very high standard and the lobby/lounge area even had it's own Starbucks. The room was clean and tidy and I was lucky enough to have... More

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StellaFernandes01, General Manager at Holiday Inn London - Brentford Lock, responded to this review
10 April 2013

A lovely review - Thank you! The Waterfront Suites makes this hotel on of the most picturesque and beautiful wedding venues that Brentford has to offer. I am delighted the wedding reception took place at our hotel. Now to explain about the rate - It's really dependant upon availability. Booking early always guarantees you a room and usually a better... More

Brussels, Belgium
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 8 April 2013

Since they updated the restaurant, lobby and bar area last year I now really quite enjoy staying here (which I do regularly for work). The rooms are pretty standard Holiday Inn rooms but that means they're generally clean and comfortable. The food in the restaurant is not bad at all, and the service from all the staff is very warm... More

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See 2 more reviews by TheHaynester for London
StellaFernandes01, General Manager at Holiday Inn London - Brentford Lock, responded to this review
9 April 2013

Thank you for your lovely review. So you have been staying with us before the refurb? We too are proud of our new look and absolutely delighted that we're a Great Place to Stay since our refurbishment. Your appreciation of our warm and friendly Brentfordians motivates us even more. A million welcomes from all of us on every return! Stella... More

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Additional Information about Holiday Inn London - Brentford Lock

Also Known As:
Holiday Inn London - Brentford Lock Hotel London
Holiday Inn London - Brentford Lock Hotel
Holiday Inn London
London Holiday Inn
Address: Commerce Road | Brentford, London TW8 8JZ, England
Phone Number:
Region: United Kingdom > England > London
Amenities:
Bar/Lounge Fitness Centre Free High-Speed Internet Children Activities Restaurant Suites Wheelchair access
Hotel Style:
#148 Luxury Hotels in London
#151 Business Hotels in London
#364 Family Hotels in London
Price range (per night): RM366 - 907
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
With a scenic waterfront setting, Holiday Inn London - Brentford Lock is just six miles away from the centre of London and 15 minutes away from London Heathrow Airport. The bright, contemporary bedrooms have air-conditioning, flat-screen TVs and Wi-Fi/high-speed internet connections. Some of the rooms including Executive grade ones offer terraced-balconies with impressive views across the waterside. A mini-gym facility is also available on a complimentary basis. The hotel is ideally situated to connect with local area businesses on the Great West Road, or around Chiswick and Heathrow. Alternatively it is an ideal base to visit and explore local attractions such as Kew Gardens, Syon Park, Twickenham Stadium and Richmond Park. The hotel has recently transformed it's public-areas to reveal a unique and exciting new Open-Lobby concept which allows guests to meet, relax and refresh and choose to do so in the space that best suits their needs. New 24/7 vending and restaurant facilities allow guests a flexible and appealing choice in a modern and inspiring new environment. The venue offers 4 excellent inter-connecting conference suites that overlook the waterside, and are perfect for both business events and social occasions such as weddingsThe hotel provides excellent connections to the M4/M25/A4 network and is a 15-minute walk from Brentford and Syon Park Railway Stations, offering train connections to central London. Boston Manor Underground Station is accessible from the hotel, and secure on-site parking is also available in the hotel’s own facility ... more   less 
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