Staff are very unfriendly! We were 5 persons who stayed in a 6- bed room. Someone else stayed with us. Understandable! an iPad and a cellphone was stolen during the night, we don't know who did it. We asked for help from the hotel staff, but they didn't care. Told us that this had happened before. And they dont take... More

My first impression of Hotel, was O.K. For that price, acceptable. BUT, When I came in my room it was really poor. Crooked and short bed (I am only 1.82 m high), bathroom without hot water... My friend get room WITHOUT TOILETE!! Too much rooms and people and breakfast place is small!

This hotel is a nightmare. Nasty and not cheap as you would expect from such a place: you pay as much as you would do in a real hotel in Earl's Court, but you stay in a poorly managed hostel. Don't choose it, it's a mistake!

I was in London for 3 nights to visit my sister and I must say I almost always go to this hostel. It's clean and in a good position. I started coming here before when it was called Ace hotel. The only thing to improve is breakfast (they used to have croissants and scones a part from cereal, coffee, juice... More

Do not stay in this hotel if you are expecting a shower - otherwise it is clean and ok. NO HOT WATER.!!!!!!!!!!!!!!!!! They offer a "Continental" breakfast. Cheap diluted orange juice, poor coffee machine, choice of cereals and cheap white bread toast - I was the only English person staying here and I was embarrassed at the thought that all... More

I visited the Ace Hotel (now W14) in January 2011, during my first trip to London. My room was rather clean, not too fancy, but if I wanted a fancy room, I'd have booked a hotel. The location itself is perfect, few steps from the tube with lots of grocery stores nearby. The staff back then could be more helpful.... More

after reading the reviews on this website, I thought that the "hotel" would be ok, however as soon as we got to the room I could tell that it was going to be a horrible night. There were used tissues in the beds, one of the bed frames was on the brink of snapping. In other people rooms old socks... More

i had a room mate who was snorring really loud and they gave me a different room immediatly at 1am midnight ..great breakfast and fresh towels available all the time for free.worth the money the place is located well close to the barons court station .a good clean bar is there and a nice garden as well a nice snooker... More

Staff is really nice and helpful.These guys are excellent. Really friendly service and clean rooms.Great value for money. It's location close to the West Kensington tube station only 5 minutes walk.This is certainly a beautiful place to stay.