There is no way that this hotel should have a five star rating. The general appearance of the hotel is tatty and there is a total lack of care and attention. The door man and lady at reception couldn't care less if we were there or not and hardly acknowledged us. The room was clean but very small and not... More

The right Location to visit London (saves you time and money) Good Price Small bed and room for two persons Nicely furnished and renovated Clean Well informed and helpful with the London Tours Free Internet Very nice and welcoming staff. Especially the rescepsion lady named Georgiana was friendly and very helpful.

I booked this hotel because the hotels we normally use were full. Never again. And let me first say that I'm not usually one to complain, so you don't think "what a nagging old #&%#¤" :) Here are just a few of the reasons: we had booked a so-called club room that was supposed to be "better", but the first... More

I stayed here with my parents in April, 2012. Our room was luxurious and very clean. The beds were very comfortable. Our room had a loft connected via a stairway. There was an LCD TV. The service was good. We had to call housekeeping only a couple of times for minor things and their response was quick and efficient. The... More

My husband and I stayed here for two nights last week. We found the hotel to be in a really convenient location - especially for the central line and district and circle tubes. However, it wasn't in the nicest of areas. It feels as though the hotel wants to be a 'top class' hotel, but it is just playing at... More

So after having a rubbish nights sleep because the air conditioning was broke in room 109 on the 6th April 2013 (see im not the only one whos been affected by this!) there was no other rooms available for us to move too! But the porter was brill told us he was Really sorry and could only apologise! I'm absolutely... More

Great place to stay. Warm cosy feeling and so central to everything. Just a stones throw away from Hyde park and the magical sights of London. Would recommend again to any friends who visit London. Although the room was a little small it was well worth staying here.

I booked this hotel through lastminute.com for a 1 night stay in London. The advantage of it is it is very close to Bayswater tube station (literally 20 second walk). The room was clean. It has a slightly strange feel to it, almost like you are in someone's house, and check-in was a little disjointed (think the Receptionist was a... More

With just one minute from Bayswater underground (Circle and District Lines) and a plethora of shops, restaurants, supermarkets and cafes, 3 minutes from Queensway underground (Central Line), and 3 minutes from Kensington Gradens/Hyde Park, the location is extremely convenient for getting to and getting around. The hotel is very typical for central London hotels (small rooms, narrow hallways, steep stairs),... More