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All 421 London B&Bs / inns »

Normandie Hotel

3.0 of 5
96 Sussex Gardens | Paddington, London W2 1UH, England
Hotel amenities
Normandie Hotel
Ranked #305 of 421 London B&B and Inns
2.5 of 5 stars 109 Reviews
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109 reviews from our community

    Trip type
Traveller rating
    5
    16
    22
    22
    44
Date Rating
1 review
1 of 5 stars Reviewed 21 May 2012 NEW

I booked a room for 2 nights. We checked in and kept our stuff and went for shopping. After coming at night we aee they gave our room to someone else by mistake and took all our luggage our to reception without asking. They did not even return the payment atlast being as a tourist I could t do anything... More

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hexham
1 review
1 of 5 stars Reviewed 17 April 2012

Were do i begin, i have just spent 2 nights in (room 8) here and the minute i walked in i should have known! i wish i had asked to see the room before i payed, sink, toilet holder, plug socket were coming off the wall, toilet seat not secure, curtains hanging off rail the furniture was old and grubby,... More

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Wisconsin, USA
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 6 March 2012

The hotel is a very inexpensive option and very near to the tube station at Paddington but it is a lower end hotel. Our room was #12 and was on the 3rd floor (that is the 4th for Americans) and they do not have a lift. The room was very clean, no bed bugs but the mattress is older (and... More

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Stillwater, Minnesota
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 15 February 2012

I booked this hotel after seeing good reviews on another website and after doing so was really worried when I was advised to check Trip Advisor and read some of the horrible reviews. We stayed a week in a triple room which was not large or small but pleasant and very clean. The bath was tiny but people have to... More

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See 4 more reviews by janeaustinfan for London
Winchester
Contributor
15 reviews 15 reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed 23 December 2011

This 'hotel' (if you can call it that?) is an absolute disgrace. I booked a 1 night stay and didn't! The room and bed was filthy, stained bedding, dirtry carpet and an ensuite which was small, dirty and smelly. This place should be condemned. More

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Andy Morphakis, Owner at Normandie Hotel, responded to this review
4 January 2012

The health inspectors and Visit London have not condemned the hotel, so I am surprised you suggested it. The carpets were steam cleaned before Xmas and the bedding was washed.The bed was replaced in the spring this year. I checked the bathrooms that day and they were by no means smelly. The bathrooms are not small otherwise they would not... More

portsmouth UK
1 review
1 of 5 stars Reviewed 6 October 2011

I stayed in this hotel (room 4) on 4th October. I often visit London to see shows, and I have to say this is the WORST hotel I have stayed in. I was supposed to stay in the Abbey Court Hotel just down the road, but on arrival was told there was some "problem" about my room, and I was... More

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Andy Morphakis, Owner at Normandie Hotel, responded to this review
14 November 2011

I am afraid I was on holiday on 4th October so was unable to deal with your complaints personally. My staff felt obliged to give you a very large triple room since you were reloctaed from another hotel even though you had paid for a single room. The standard at the Normandie is the same as the Abbey Court apart... More

Manchester, United Kingdom
1 review
1 of 5 stars Reviewed 25 September 2011

I stayed at this hotel a few months ago and I will never stay again, I should of smelled a rat straight away after seeing rat catchers under the dressing table, but I thought I'm only here a few days and it's cheap, what should I expect. I stayed one night after being bit all over my body, of which... More

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Andy Morphakis, Owner at Normandie Hotel, responded to this review
14 November 2011

The box under the dressing table is a legal requirement for all hotels, as is pest control. The room was checked and found no sign of insects of any kind. The rooms are hoovered throughly every day and we have a very strict hygiene and cleaning regime. I am disappointed that you were not completely satisfied with the room. More

Sydney, Australia
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
1 of 5 stars Reviewed 25 August 2011

I have just stayed 5 nights at the Normandie Hotel . We booked a triple room. The room could just accommodate 2 people but was far too small to accommodate 3. There was nowhere to store 1 suitcase let alone 3. Our room was not made up at all on the 2nd day we were there. On the 3rd day... More

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Andy Morphakis, Owner at Normandie Hotel, responded to this review
4 January 2012

The room is a triple and is generally booked to 3 people with 3 suitcases. We felt that you were sleeping all day on the second day and did not want disturb you. The cleaning staff leave at 1 pm and you were still in the room. There are always 3 towels in the triple rooms but we provide extra... More

Hjoerring, Denmark
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 15 June 2011
1
person found this review helpful

After my first night I thought that I had been bitten by insects. During the day the bites developed into yellow blisters which eventually began to weep. I looked horrible - my one yes was almost closed. The second night I got up at 4 o'clock in the night due to the bites. I had a look in the mirror... More

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Andy Morphakis, Owner at Normandie Hotel, responded to this review
14 November 2011

A I explained to you on the telephone I called the pest control company as soon as you told me that you had insect bites. You were still here when they arrived. On examining the room they confirmed that there was no sign of insects in the room. If there had been I would have gladly refunded the mony paid... More

Swansea, United Kingdom
Senior Reviewer
9 reviews 9 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 18 May 2011

I was tranferred to the Normandie Hotel from the nearby Gresham Hotel due to overbooking. The room (booked as a single but laid out as a twin) was adequate for a single but would have been extremely snug for two. Everything pretty clean, and there'd been some reasonably recent refurbishment of the bathroom (decent shower head, retiled) but the room... More

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See 6 more reviews by MWSwansea for London
Andy Morphakis, Owner at Normandie Hotel, responded to this review
18 November 2011

Unfortunately there is nothing we can do about the road noise but we are lucky that we have a private slip road and a garden between the hotel and the main road. I am surprised that you felt the room was pretty tired as the whole hotel was refurbished in January 2011, and is generally referred to as "very tastefully... More

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Additional Information about Normandie Hotel

96 Sussex Gardens | Paddington, London W2 1UH, England
Price range (per night):* RM462 - 1,316

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