I stayed here for 4-nights while in London at a course. I have a number of issues with this hotel:
1. I arrived late and was given a twin rather than the king size double that I had booked and paid for in advance;
2. I had food in the bar and the size of the portions reputedly served as...
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Dear Guest,
I am so sorry to see you were not impressed by the service you received during your recent stay. Of course I am glad you have conveyed this back to us in order to address the issues and help us to improve.
Regarding the location of the hotel, you are correct in that we are based a little...
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Stayed here for two nights over the weekend. We had a super room on 6th floor which had all sorts of technology (but the wi-fi did not reach the 6th floor, disappointingly) a big comfy bed and large bathroom with shower and bath. Everything in the hotel seemed clean and staff were efficient and friendly.
Breakfast was the usual choice...
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Dear Guest,
Thank you for such wonderful comments and the five star rating you have left for us. I am delighted that you enjoyed your stay. I do apologise for any problem you had with the complimentary wifi offered throughout the hotel. I can assure you it reaches every room in the hotel and we would have been happy to...
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We received a warm welcome by reception staff and ckeck in was smooth. We were allocated room 615 with a complimentary upgrade to a suite. The room was excellent is size with a seperate lounge and bedroom. Plus the bathroom was huge. The bed was comfortable and did not roll into the middle like some hotels we have stayed with....
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Dear Guest,
I am so happy to read your fantastic comments. I must thank you for your recommendation and do hope you will consider us again for your next visit to London. As you say, we do offer a peaceful atmosphere to relax after a long day in the city, whether it be working or sightseeing.
The studio suite that...
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Fab hotel. The room was great. But the wow factor for me was the bathroom. Massive deep bath and also a walk in wet room. It was beautiful. Only faults were had a broken remote in the room so didn't get the movie channel we were entitled to. We did ask but the lady didn't speak much English so didn't...
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Dear Guest,
Thank you so much for taking the time to recommend our hotel. It is great to hear that you had such an enjoyable stay. Because of our location being a little further out from central London, as you mentioned, this does allow us to provide that extra luxury, not only in the public areas, but with extra space...
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This hotel is in a great location to visit the docks and the O2- we stayed here after a concert there. It is easy to get there on public transport and the staff were very friendly and helpful. We liked the room- clean, massive bed and good facilities. There is free wifi too (I never understand how hotels can justifying...
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Dear Guest,
Thank you for sharing your experience with us and I do hope you enjoyed the concert at the 02 arena that you were here for. I am glad you have highlighted so many of the fantastic services that we provide as I'm sure this will be a great recommendation for future guests.
As you say, many hotels do...
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I stayed here for 2 nights on a business trip in May. Unless you have business in the Docks area, this is a hotel to avoid.
1. Comfort and cleanliness: low. Beds like futons; pillows like styrofoam; carpets and floors in the halls are not well-cleaned. Industrial smells in hallways. Overall quality is well below Hilton Garden Inn. the "Luxury"...
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Dear Guest,
Thank you for sharing your thoughts on your recent stay with us. Whilst uncomfortable reading, the feedback of course does help us to address any important issues that are brought up.
You are correct that we are a little way out of central London however we are ideally located for both the 02 Arena and Excel Exhibition Centre...
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Made to feel extremely welcome by all members of staff.
The hotel was very clean and tidy and even received a phone call from a member of staff making sure we were happy with our room. The room was spacious and the bathroom was a simialr size. Views over the Thames...... Perfect.
Would definately stay again when visting London.
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Dear Guest,
I am delighted to see that you enjoyed your stay with us recently. I am glad to see the superior service standards we offered exceeded your expectations. We are always conscious of ensuring that any nigggles get sorted as soon as possible to ensure you can enjoy the full stay without any worries.
I will certainly pass on...
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i stayed here for one night in january for a wedding with my boyfriend and our 6 month old. First impressions as we arrived we were blown away. gorgeous setting and valet parking was included in the price we paid for the room, about £70 for the night i think. they were very accommodating with us when we arrived. we...
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Dear Guest,
I am delighted to make note that you enjoyed your time at the New Providence Wharf Hotel. We are passionate to ensure our guests enjoy every moment with us, and your kind words are surely a great motivator to all.
As you stayed in one of our river view deluxe bedrooms you obviously experienced our spectacular views across...
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London's Canary Wharf, where Radisson Edwardian New Providence Wharf is located, is a clean, safe and modern suburban and business district by the River Thames, surrounded by both skyscrapers and houseboats.
The hotel is far away from center but close to Canary Wharf underground station. It takes about ten minutes to walk there from the hotel (taxi costs around 8...
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Dear Guest,
I am happy to see you enjoyed your stay with us on the whole. I am ever so sorry however that you found your room to be of a lower standard than the public areas within the hotel. Of course, I must mention we would have been happy enough to change the room and deal with the issues...
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stayed here as it shows location almost adjacent to hotel for the o2 on general view, this is not the case its £20 in taxi to get to 02 via tunnel then £25 after the show allow £12,50 for parking in addition so £60 on top of stay, (allow this if your going for a concert or similar) the hotel...
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Dear Guest,
Thank you for staying with us recently at the New Providence Wharf Hotel. I am sorry to see you ended up spending so much on the taxi journeys to and from the 02 Arena but hope that you enjoyed the event you were there for. Please do note that it is always worth checking at reception to see...
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