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All 56 Norwich hotels »

Maids Head Hotel

4.0 of 5
Tombland, Norwich NR3 1LB, England
Hotel amenities
Maids Head Hotel
Ranked #20 of 56 hotels in Norwich
3.5 of 5 stars 187 Reviews
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187 reviews from our community

What travellers say about this hotel
  • Car park(6)
  • Great location(6)
  • Very good(5)
  • Flat screen TV(4)
  • Staff were friendly(4)
  • Lounge area(3)
  • Floor room(3)
Traveller rating
    35
    75
    41
    21
    15
Only show reviews for Family (18) | Couples (70) | Business (39)
Date Rating
isleworth
Contributor
17 reviews 17 reviews
Reviews in 12 cities Reviews in 12 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 14 May 2012

Great location and had a great nights sleep, but was not impressed with staffing. Nothing worse than being kept waiting at reception whilst staff finish a personal conversation and the night porter not only failed to book an early morning call but charged for bottle of wine not a glass. There also appeared to be a shortage of staff serving.... More

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Great Yarmouth, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed 8 May 2012

stayed at the the Maids Head 5th to 7th May - to celebrate my birthday. reception staff couldnt have been more helpful, room lovely, breakfast very good with great variety, position of the hotel brilliant for getting into the city on foot - surrounded by good restaurants and places to get a drink. thoroughly recommend to anyone. More

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Christine Malcom, Food and Beverages Duty Manager at Maids Head Hotel, responded to this review
10 May 2012

Thank you for you positive review of our hotel, it's wonderful to hear that people have enjoyed their stay with us. We will pass on your positive comments to our reception and breakfast staff and hope to see you again soon at the hotel. Kind Regards Jessica Jones Food and Beverages Duty Manager More

scotland
Senior Contributor
23 reviews 23 reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 28 April 2012
2
people found this review helpful

Stayed here mainly due to the central location, i was a bit worried it would be noisy but slept soundly (we had requested a quiet area prior to arriving, which we where given) We never ate here but restaurant looked lovely, we did however go to the bar which had one of (if not the best) wine selection i have... More

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Christine Malcom, Food and Beverage Duty Manager at Maids Head Hotel, responded to this review
8 May 2012

Thank you very much for your review of The Maids Head Hotel, we are very pleased that you enjoyed your stay with us. We try to cater for every taste with our extensive wine list, with varieties from all over the world and exclusive bottles from selected wineries, which are all available by the glass. We would love to welcome... More

Midlands
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
3 of 5 stars Reviewed 24 April 2012

This hotel was booked for a business trip so not one I'd chosen myself and was mainly chosen for the location which was ideal. I thought the hotel looked a bit dated from the outside but guessed that it was to fit in with the culture of the city and overlooked this. However, the inside of the hotel was also... More

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Christine Malcom, Food and Beverages Duty Manager at Maids Head Hotel, responded to this review
8 May 2012

Thank you very much for your review of the Maids Head Hotel, we appreciate all customer feedback good or bad. We endeavour to provide our guest with comfortable rooms and public areas and update and modernise both on a yearly basis, so we apologise that this did not meet your expectations. The hotel does provide both modern and period style... More

Southampton
Senior Contributor
26 reviews 26 reviews
Reviews in 26 cities Reviews in 26 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 23 April 2012

This hotel has some amazing historical parts - your may have to ask to be let in to the old bar and reception area which are fantastic - the staff are more than willing to give you a little tour even at breakfast time. We had a modern room - and while it overlooked a view of the historic Norwich... More

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Christine Malcom, F&B Duty Manager at Maids Head Hotel, responded to this review
25 April 2012

Thank you very much for your review of the Maids Head Hotel, and for choosing us as your base to explore the sights of Norwich. We regret that the first room did not meet your expectations as we try to keep the high standard expected by our guest with yearly renovation schedules. Your positive comments about our staff will be... More

uk
Contributor
13 reviews 13 reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 23 April 2012
1
person found this review helpful

we stayed in one of the suite and it was lovely, with wooden beams and a massive four poster bed. The room was a good size and overlooked the cathedral. There was some noise from the hotel corridors and outside but it was easily ignored. We didn't eat in the hotel because there are so many cafe's and restaurants around... More

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Christine Malcom, F&B Duty Manager at Maids Head Hotel, responded to this review
25 April 2012

Thank you very much for your review of the hotel, we are pleased that your room met your expectations. We hope to see you again if you return to Norwich. Kind Regards Jessica Jones Duty Manager More

Chippenham
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 10 April 2012
1
person found this review helpful

A group booking was made for 18 people for the weekend of 30th March -1st April.We were given a group rate for dinner bed and breakfast and our dining was as requested in a separate function room. In advance of our arrival we were sent a menu to choose our evening meals for the two nights present and were asked... More

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See 4 more reviews by Paul G for Norwich
Christine Malcom, Regional Sales Manager at Maids Head Hotel, responded to this review
1 May 2012

It is always good to gain feedback from our group customers, The Maids Head Is a fantastic hotel for group bookings in the Norwich area being situated in the heart of the City in the historic quarter the location appeals to groups exploring both the City and the many attractions in Norfolk. We always look to accommodate our group parties... More

norwich
2 reviews
1 of 5 stars Reviewed 8 April 2012

Hello, We had our lunch in the main restaurant and I personally ordered their vegetarian option. Needless to say the food wasn't cooked properly, the portion was extremely small for the price and I found the atmosphere quite gloomy and cold. Regards. More

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Christine Malcom, F&B Duty Manager at Maids Head Hotel, responded to this review
25 April 2012

Thank you for your review of the Winepress @ Wensum restaurant, we appreciate feedback both good and bad. We sincerely apologies that your lunch was not an acceptable standard for you and have passed on your comments to both the kitchen and restaurant departments. Kind Regards Jessica Jones Duty Manager More

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England
Contributor
19 reviews 19 reviews
Reviews in 16 cities Reviews in 16 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 7 April 2012

I stay in hotels all over the UK for work. My husband and I stayed here for a business / night out. Yes the hotel is old but that adds to the charm. Service was great throughout, staff were friendly and this was the quietest place I have ever stayed. Loved the bath - it filled up in about 60... More

Was this review helpful? Yes
Christine Malcom, F&B Duty Manager at Maids Head Hotel, responded to this review
25 April 2012

Thank you very much for your positive review of our hotel. We are very pleased that you enjoyed your visit to Norwich with us and hope to see you again in the future. Kind Regards Jessica Jones Duty Manager More

Kent
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 April 2012

This is a lovely hotel in a good position having the bonus of a good free car park. Reception extremely polite and very helpful. Pleasant public areas that are generally quiet although guests do have to walk through these to get to some rooms the bar and restaurant. The restaurant is nice but does lack atmosphere which is strange for... More

Was this review helpful? Yes
Christine Malcom, F&B Duty Manager at Maids Head Hotel, responded to this review
25 April 2012

Thank you very much for your positive comments, we are pleased that our customer service met your expectations and your compliments will be passed on to our staff. We regret that the en suite in your room was not as you expected as we endeavour to keep high standards with yearly renovation of rooms and public areas. Thank you again... More

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Additional Information about Maids Head Hotel

  • Maids Head Norwich
  • Hotel Maids Head
Address: Tombland, Norwich NR3 1LB, England
Price range (per night):* RM399 - 747

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Maids Head Hotel
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