Arrived tired after a very long drive to be met by the most pleasant gentleman who booked me in swiftly and dealt with immediate inquiries - a promising start. The hotel restaurant is very dated in look and unfortunately staff made a lot of noise setting tables for next days breakfast - not a pleasant dining experience at all. The...
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I was given a very warm welcome on arrival and was dealt with speedily and efficiently. My room was outstanding. It was very clean, fresh and modern. Breakfast was hot and plentiful. Some of the public areas could do with an update though especially the carpet and wallpaper coverings. Buses were nearby too making it a doddle to travel to...
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Thank you for your kind review. I am thrilled that you enjoyed our hotel. With regards to your comments on decor of the hotel, I can confirm that we are currently undergoing a programme of refurbishment which will continue into 2013. Thank you again for taking the time to share your comments and we hope you will return in the...
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Generally ok but food in restaurant was a little pricey. The swimming pool, sauna and steam room are great.
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Thank you for taking the time to comment on our hotel, I am delighted that you enjoyed our leisure club. I do hope you will stay with us again on your next visit to our fine city.
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Great value (deal in magazine), very good service, very nice communal areas esp dining room and swimming pool. The choice on the menu and quality of the food was really good. The room probably wasn't one of their best - ground floor, rubbish view. But it was clean, warm and met my expectations considering we were there on a deal....
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Thank you for taking the time to write a review. I am delighted that you enjoyed your stay and thank you for your kind comments on our service, food and swimming pool. I hope you will come back on your next city break in Norwich.
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Poor and tired accomodation, clean but old fashioned but the bed was the worse ever, must have been 30 years old, worse bed ever, did mention to reception but they did not appear bothered, would not reccomend
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Thank you for your review. We always welcome guest feedback in order to continually improve the quality our services. I was disappointed to read that you were unhappy with your room and bed. I appreciate you bringing these points to my attention and I can confirm that we are in the middle of a programme of refurbishment. I do hope...
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We needed to recharge our batteries and we did. The room was clean, the staff very welcoming and the breakfast was fine although on the Sunday the staff couldn't cope very well - they seemed to be lacking direction and were all youngsters. We chose not to eat at the hotel in the evening but made good use of the...
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Thank you for your taking the time to write a review. I am delighted that you left with recharged batteries and of course that is our wish for all our guests. We do in fact have a separate lounge area, which is situated near our conference rooms, I am sorry that you didnt find it whilst you were here. I...
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We stayed here after a wet afternoon out at the East Anglian Country show. The facade looked a bit 1970s and not that inviting, but inside we had no complaints. Our room was a good size with nice bedlinen and we slept very soundly. The pool and jacuzzi were a real bonus for our cold limbs and we visited both...
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Thank you for taking the time to write a review on our hotel, it is always a pleasure to receive such positive feedback and I am delighted that you enjoyed your stay with us. Thank you also for your kind comments about my staff. We do hope you will visit us again.
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Its clean, the staff are pleasant, food ok and ok sums it up. Not the most exciting place to stay but Asda is over the road and a Wetherspoon, with a maccy D lurking.
It needs a sparkle!
Not much to criticise, but then not a lot to gush about.
Management have evidently noted the yoof of the breakfast staff...
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Thank you for your review and particularly your kind comments regarding our friendly staff and the levels of cleanliness in the hotel. I enjoyed your sardonic sense of humour, it made me chuckle. We hope to have the opportunity of welcoming you back to Mercure Norwich when you might experience the levels of sparkle that our team normally achieve.
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