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Mercure Norwich Hotel Reviews, Norwich

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Mercure Norwich Hotel

4.0 of 5
121-131 Boundary Road, Norwich NR3 2BA, England
Hotel amenities
Mercure Norwich Hotel
43 traveller photos
Ranked #25 of 53 hotels in Norwich
3.5 of 5 stars 120 Reviews
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120 reviews from our community

    Trip type
Traveller rating
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Date Rating
1 review
“A good long weekend in Norwich”
4 of 5 stars Reviewed 13 May 2013 NEW

I can't fault the quality of the room or the food,the staff very helpful and polite,a very pleasent weekend.The close area a bit industrial but easy to get to/,around town just a short drive away,also on a bus route.Pub and shops close by.

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Stuart C, General Manager at Mercure Norwich Hotel, responded to this review
14 May 2013

Thank you for taking the time to write a review. I am so pleased you enjoyed your long weekend break with us. Thank you also for your kind comments about my team. I look forward to welcoming you back in the future. More

Leeds
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
Reviews in 22 cities Reviews in 22 cities
8 helpful votes 8 helpful votes
“Awful sleep”
1 of 5 stars Reviewed 11 May 2013

I was on business travelling down to Norwich from leeds for an early start the next day hence why my company booked a hotel for me. I was advised on the confirmation that I would have a room above ground floor this was great as I was a woman travelling on my own. I checked in late and went to... More

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Stuart C, General Manager at Mercure Norwich Hotel, responded to this review
14 May 2013

Thank you for taking the time to write a review, but I was very disappointed to read that you had an awful night’s sleep. Please accept my sincere apologies. I am so pleased that you enjoyed your breakfast and I thank you for your kind comment about the member of staff on duty. With regards to Irons, I can confirm... More

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London, England, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“weekend spa break”
3 of 5 stars Reviewed 9 May 2013

First time visited norwich and had this break as a competition prize, checked in was told was gonna have a room with sofa, got moved to a smaller room miles from reception, on return from first nights stay found room had not been cleaned or bedding and towels provided and no tea or coffee facilities replaced which was very poor.... More

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Stuart C, General Manager at Mercure Norwich Hotel, responded to this review
14 May 2013

Thank you for taking the time to write a review. I was so disappointed to read that some aspects of your stay did not meet your expectations, please allow me to express my sincere apologies for any shortfalls especially not having the room you wanted and omitting to service your bedroom. Thank you again and I do hope that you... More

wales
Senior Contributor
41 reviews 41 reviews
23 hotel reviews
Reviews in 20 cities Reviews in 20 cities
11 helpful votes 11 helpful votes
“Lovely Hotel”
4 of 5 stars Reviewed 9 May 2013

I have stayed here many times and have always found it a very nice place to stay,the rooms are very clean and a good size, the pool and gym are good and the food is of a good standard. The prices are high in the Bar/Restaurant but no more than any other Hotel. When getting a room ask for one... More

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Stuart C, General Manager at Mercure Norwich Hotel, responded to this review
14 May 2013

Thank you for your review. I am so pleased you enjoyed your stay and I am delighted that you keep returning. Thank you also for your kind comments about your room, our leisure club and the standard of our food. We look forward to welcoming you back on your next visit. More

Senior Reviewer
9 reviews 9 reviews
Reviews in 2 cities Reviews in 2 cities
“The perfect wedding...”
5 of 5 stars Reviewed 8 May 2013 via mobile

I would like to say a massive THANK YOU to everyone who was involved in making our day such a magical experience! Our wedding was 26th of April, but we checked in from the 25th and left on the 27th and from beginning to end everything was simply perfect. My only one criticism is my husband a full time wheelchair... More

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Stuart C, General Manager at Mercure Norwich Hotel, responded to this review
15 May 2013

Thank you so much for taking the time to write a review on your recent wedding with us. I am delighted that we helped to make it a 'magical experience' and we appreciate your wonderful comments and feedback. I would like to wish you a lifetime of happiness and we look forward to seeing you both again in the future.... More

Bishops Stortford, United Kingdom
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“A nice visit”
4 of 5 stars Reviewed 28 April 2013

We visited for a 2-night stay starting 10 April 2013. Because it was a short stay in Norwich we arrived early - about mid-day and we told our room wan't ready. We went to the bar and had a snack but each time we asked about the room we were told it wasn't ready. Finally the Receptinist explained that check-in... More

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Stuart C, General Manager at Mercure Norwich Hotel, responded to this review
29 April 2013

Thank you for your kind review, I am delighted that you enjoyed your stay. I will also review the information we provide on our website regarding check in times and ensure that our front of house team are able to communicate this in a friendly and positive way. Thank you again for you kind comments, they were most helpful. More

Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
“Service without a smile”
3 of 5 stars Reviewed 27 April 2013

Checked in on a sunday to with an unfriendly receptionist whob at the time also gave wrong information about meal times.Didnt give directions to rooms(thankfully we had been here before unfortunately).Several times over our stay we ordered egg benedict but apparently the kitchen run out of hollandaise sauce(1 morning we ordered this and waited about 15 minutes before we were... More

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Stuart C, General Manager at Mercure Norwich Hotel, responded to this review
29 April 2013

Thank you for your review; I am very sorry that our Food and Beverage team appear to have been having a "bad day at the office" during your stay. I am more used to receiving positive comments regarding our levels of customer service so I will be most interested to discover the team members who were on duty. Thank you... More

London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Don't visit with a group and expect a good evening meal”
2 of 5 stars Reviewed 24 April 2013

I was with the same group as your previous correspondent staying for four nights at the Mercure Norwich hotel and agree that the evening meal was very disappointing both for the content and the service. Highlights for me included a starter of ‘chicken liver’ which presented itself as a mush looking like something my dog might have regurgitated and a... More

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Stuart C, General Manager at Mercure Norwich Hotel, responded to this review
29 April 2013

I have received so many lovely comments from your group that I am at a bit of a loss to answer these two reviews. It would certainly seem that our vegetarian provision was unimaginative and possibly one particular menu may have fallen below standards. In general your group appear to have been very happy and complimentary regarding their stay. I... More

London, United Kingdom
1 review
“Poor provision for vegetarians”
1 of 5 stars Reviewed 23 April 2013

I stayed for four nights in this hotel as a member of a group of some forty people. As a group, we were given the table d'hote menu which offered a choice of a meat, fish or vegetarian dish at dinner. The four dishes I received were: 1. pasta with an unexciting tomato sauce; 2. pasta with pesto sauce; 3.... More

Was this review helpful? Yes
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review
29 April 2013

I have received so many lovely comments from your group that I am at a bit of a loss to answer these two reviews. It would certainly seem that our vegetarian provision was unimaginative and possibly one particular menu may have fallen below standards. In general your group appear to have been very happy and complimentary regarding their stay. I... More

Peterborough
Senior Contributor
32 reviews 32 reviews
26 hotel reviews
Reviews in 29 cities Reviews in 29 cities
8 helpful votes 8 helpful votes
“Comfortable and well situated”
4 of 5 stars Reviewed 18 April 2013

I like Mercure as a brand. This one provided me with a great nights sleep, lovely breakfast and short journey to work in the morning. The only reason I have not awarded 5*'s is that the Cottage Pie was not as tender as I would have liked, and after a long day a good dinner is a 'given' for me.... More

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Stuart C, General Manager at Mercure Norwich Hotel, responded to this review
23 April 2013

Thank you very much for your review. I am so pleased that you had a comfortable and enjoyable stay. I am disappointed that you did not enjoy your cottage pie; I very much appreciate you bringing this to my attention. Thank you also for your kind comments about my receptionist. I am delighted that you would stay with us again... More

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Additional Information about Mercure Norwich Hotel

Also Known As:
Ramada Norwich
Norwich Ramada
Address: 121-131 Boundary Road, Norwich NR3 2BA, England
Region: United Kingdom > England > East Anglia > Norfolk > Norwich
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotels in Norwich
Price range (per night): RM271 - 494
Hotel Class:4 star (4*)
Reservation Options:
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Mercure Norwich Hotel
121-131 Boundary Road
Norwich NR3 2BA
England
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