We stayed here for two nights for a family celebration in York. The hotel is easy to find, and check in was very quick. The staff were lovely - they couldnt do enough for us. The room was spotlessly clean and the beds were comfortable. The room was very warm, thankfully the windows opened so fresh air was available. Breakfast... More

Having the most miserable, uncomfortable bed fold out from a couch so your two children ages 2 and 1 can sleep in the same room as you is apparently worth an additional $70 at this establishment. Good service, decent restaurant, but pathetically small rooms with very poor beds.

During the weekend of 16, 17 and 18th May we stayed at the Novotel for a short break - we found the hotel clean, staff friendly, polite and helpful, nothing to complain about :) The room was comfortable, spacious and had a good view out onto the rivers Fosse and Ouse. Breakfasts were great, food served hot and tasty &... More

The hotel was clean and tidy and the staff friendly and helpful especially the bar staff who should be commended. The rooms are spacious and functional. I did not like the fact that everything is extra, breakfast, parking, wifi. I honestly believe that parking, if you are a resident, should be free. I also think in this day and age,... More

On our second night (Saturday) in this convenient and comfortable Novotel our sleep was disturbed by shouting and banging by other guests between midnight and 3AM. However reception was most helpful in arranging for the room to be serviced at a time of our choosing on Saturday morning.The hotel was busy but efficient.

These big hotels are all the same, good clean spacious and lacking in character. This one had good views of the canal. Beds were comfortable, facilities OK. Weren't too happy about having to pay quite a bit to park the car overnight in the car park right outside the hotel, thought that was a bit mean and unexpected. Staff helpful... More

Just returned from a wonderful weekend away, the hotel staff were great the amenities very good, have to comment on the bar staff, wonderful and humorous especially Gregory the funniest man I have ever met from Paris ! superb service I highly recommend having a drink at the bar just for the professionalism of the guy, Hotel room very clean... More

This was our first family city break. the hotel was easy to find and located within walking ditance of the walls. the reception staff were very helpful on arrival and suggested a few places to visit which would be appropriate for the children. the giving of toy story watches and a cuddly toy key ring were an instant hit with... More

Stayed overnight while in York on a break, hotel was in a good location, staff were very polite and helpful, our room was clean and the bed was so comfortable and for once in a hotel, the correct temperature .Breakfast offered a good selection and all very fresh . would definitely stay here again .