I stayed at the best western on 21st May and had to leave before breakfast. There was no hot water in the bath room so I was unable to have a shower. I tried to contact the reception at 6am but there was no response. When I checked out at 6.40am I advised the reception and there comment was 'o... More

I booked a 3 night stay through Travel Zoo with a friend, from arriving to departing we were made to feel very welcolme ,the hotel was warm and friendly ,the rooms were pleasant and very clean ,the food was delicious with plenty of choice. I would recommend this hotel and would definatey make a return visit.( a tip) if you... More

having had 2 previous special occasions here we decided we would book my husbands big birthday party Sunday Lunch at the Pavilion. The experience was fantastic from the dressing of the room the food 5 star. yum yum the staff Sean & Sarah Rod & Adam & and a delightful waitress who looked after everyone so well made the day... More

We booked a "travelzoo" offer at this hotel which included an upgraded room, cream tea and an evening meal on one day. We arrived at 11am which was too early to check in but we popped in anyway to ask if we could leave the car in the car park. We spoke to Karolina at reception who could not have... More

We wanted a quiet wedding, just us and close family, and did not want to travel too far. I already knew the Pavilion because of an annual event I attend, and knew the food was excellent. The Pavilion is a lovely venue with a really nice atmosphere. We are an "older" bride and groom and it was the third time... More

Arranged our trip using Tesco vouchers so it was a real treat. We know York well but had not stayed at this hotel. It was a little way out of York but the bus stopped at the front of the hotel. There was ample parking at no extra charge. The hotel had a country house feel and we enjoyed our... More

We stayed in this hotel for three nights, end April / beginning of May, using our Tesco vouchers - so very much a bargain! When we called the Tesco / Best Western number to book, a recorded message said that there was no availability in York , however, I held on and was 'rewarded' by the customer service person offering... More

This hotel was was offered as a package deal through Travelzoo. As we wanted to visit York for a few days we thought that the offer sounded good value and booked Thurs to Sun. The weather was atrocious and the rain made the car - park very messy. During functions it does get very full and advisable to stay put... More

After looking at a few other venues for our wedding we went along to The Pavilion with a view to going home to think about it. However, within minutes of stepping foot in the building we knew this was where we wanted our wedding to be. We met Kate, the Wedding Co-ordinator & over a coffee & homemade shortbread served... More