I originally stayed at Holiday Inn Reading West in July 2008 and the stay was pleasant enough even though there were some minor issues. Since the first stay I was required to stay in the area for work so I chose the Holiday Inn and stayed for a total of 75 nights in a period of 2 and half years....
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Reviewed 20 July 2008
Thank you for your kind review, I am delighted you choose to return to Holiday Inn Reading West albeit just for one night on this occasion.
I am delighted you found the hotel inviting and the staff to be friendly and welcoming, the team will appreciate hearing this as they work hard to try and ensure every guest has a...
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Just returned after one night in this hotel and am already looking forward to returning. I was made feel very welcome upon arrival and was made aware of some extra benefits as a Priority Club Platinum member. The receptionist couldn't be more attentive and helpful. Our room was spacious and very clean. We had a lovely meal in the restaurant;...
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Thank you very much for your review and your kind words, I will make the team aware of your feedback and I know they will appreciate you having gone to the effort of posting.
I'm delighted you enjoyed the food during your stay but sorry that you experienced a bit of a delay. All the meals here are prepared fresh...
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I stayed for one night, room was OK- as expected. I ordered room service which with tray charge came to £18. My bangers and mash was absolutely horrific- the "bangers," were burnt, I'm not sure there was any meat in them just gristle. Very small portion which I just had to leave. I'm not a food snob but it is...
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Thank you for your review, I am very sorry that you felt so let down by the evening meal you experienced during your recent stay, I am very disappointed by this and have to say rather surprised as this is one of our best selling dishes.
As is hopefully demonstrated by my previous responses to guest reviews, we at Holiday...
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We stayed for a saturday night when visting friends in the area and got a very good weekend rate and free internet access. The hotel is a typical holiday inn standard, slightly dated but very well maintained and the rooms are quiet and comfortable. Although a wedding function was being held in the hotel there was no disturbance in the...
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Thank you very much for taking the time to post your feedback following your recent stay at Holiday Inn Reading West.
Whilst being a Holiday Inn does mean we have certain brand standards to adhere to, being a smaller property does allow us to get to know our guests and offer a more personal service than some larger properties and...
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Room was quiet and clean. Bed was comfortable. The window is triple glazed as it is located on the main road. In the summer if the windows are open it could be possibly noisy. Very easy access to the motorway M4
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Thank you very much for taking the time and trouble and write your review following your recent stay at Holiday Inn Reading West.
I was very please that you had a peaceful and comfortable stay but disappointed that you felt the service only merited a 3/5 rating - it is usually the team and their welcoming, personable and caring attitude...
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I enjoyed my stay here as I use Holiday Inn's often so was expecting something 'out of the ordinary' due to its location, but what I got was the same corporate Holiday Inn unfortunately. The rooms were as you would expect and the service was good.
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Thank you very much for taking the time and trouble to post your review. I am please you enjoyed your stay and found the service to be good, the team do work hard to try and ensure all our guests feel valued.
If you get a moment I would appreciate it if you you could contact me to clarify why...
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My partner and I booked into the Holiday Inn for a night's stay following a wedding in nearby Silchester. I wasn't expecting much from this hotel except for a functional night's stay that merely did the job. I called the day before with a couple of general questions and to ask if there was any way of checking in before...
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Thank you very much for taking the time to post your feedback following your recent stay with us at Holiday Inn Reading West.
I am delighted that your stay exceeded your expectations and will pass my personal thanks to the front desk team that handled your call the day before your arrival and dealt with your arrival, I know they...
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We stayed here on Saturday night as we were attending a function at the hotel. Whilst the building may not look much from the exterior, from the moment we arrived the staff could not have been more helpful or friendly.
Tons of free car parking.
Bedrooms are a little dated but very clean and comfortable and have everything you would...
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Thank you very much for taking the time to write your review and for your very kind words, I will ensure these are passed on to all the team - I know they will appreciate the feedback.
I'm delighted your event went well and very pleased to read your comments about the team, they do work hard to ensure every...
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Good car-parking, warm welcome and clean room. Staff were very helpful providing directions to nearby destinations we were visiting. Would visit again...
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Dear Guest, thank you very much for taking the time and trouble to post your review.
I am very pleased your stay was comfortable and enjoyable. I will pass on your feedback to the team, especially to the housekeeping team who work very hard to try and keep all our bedrooms and public areas clean and tidy all the time...
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I stayed for three nights. Check in was efficient and friendly but the room was not very clean. There was dust on the carpets under the drawers and wardrobe, I didn't look under the bed. The bathroom was dated, the toilet stained and the extractor fan dirty. Unfortunately, there were holes in the wallpaper too in the bedroom. Zip and...
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Dear Guest, thank you very much for taking the time and trouble to post your review following your recent stay at Holiday Inn Reading West. All the feedback we received is valued and used to help us learn lessons and to improve the service and facilities we offer.
I am really sorry that on this occasion your stay did not...
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