I've used this hotel several times for weekend visits to family. It used to be excellent but standards are falling. Rooms are clean and spacious, but now TV remotes don't work and beds are starting to sag or develop lumps. breakfast and food service is good, but hard to get a place at dinner at weekends when they are preoccupied... More

What makes it very good; Fantastic staff (Philip on concierge particularly), large, modern, well appointed, nice looking rooms, good views, big walk in shower, good aircon, fast television, MP3 player cable, good room service choice, nice wooden cot, restaurant overlooks Winter Gardens. Why is not excellent? No complementary water, no free Internet (£9 for 24 hours), Mini-bar not stocked and... More

As a new visitor to Sheffield I did a lot of research before deciding where to stay .Looks like it paid off because I really couldn't fault this hotel or it's services at all ,from the smoothness of checking in to checking out. in fact couldn't have anticipated a better positioned hotel for my weekend stay . I was allocated... More

So the good thing is the location, my wonderful husband booked a night away for us and we were disapointed with the executive room which looked tired, stains on chairs etc. Room service was a real joke as when called 15 rings later told me it wasnt there job... and the tray charge would be £5 !!!!. Bed comfortable but... More

Best hotel I've stayed at in Sheffield - good value, stunning reception area and bar, well appointed rooms and friendly staff. Location cannot be faulted (right in the city centre) but that comes at the price of no parking. Bar serves local ales (Thornbridge) and breakfast was good. Would recommend for business and leisure. Would be five stars if it... More

Stayed here for 3 nights in late April and really enjoyed it. Location is excellent, close to everything in the city. Have previously stayed at both the Novotel and the Leopold and would rate my stay at the Mercure higher. The link through to the Winter Gardens made you feel very much part of the heart of the city and... More

This hotel is fabulous from start to finish. The staff and service are of the highest order. We had a great time at the snooker final and our stay at the Mercure made it all the better. Can't wait to come back next year. More

The lobby and bar areas are world class, they look great and the front of house staff are very good indeed. But there's a lot to remind you that it's a 60 quid hotel once you get beyond reception.... - the description says that the hotel has parking - it doesnt. I was directed to an NCP about 200 yards... More

My friends and I stayed here for one night on a girly spa break and were really impressed with the friendly, helpful service from all the staff. The champagne bar was pleasant and certainly the nicest place we found to drink in the local area. We had a three course meal in the Yard restaurant which was excellent quality, and... More