The staff were polite and courteous and happy to help. I arrived early and consequently my room was not ready so I waited in the bar and was given a complimentary coffee. The hotel is just outside the city centre, but situated close to entertainment such as cinema and KFC, TGI Fridays and Frankie and Benny’s literally a short walk...
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I stayed here with a group of 7 others when we visited newcastle for a ladies weekend out. We couldn't fault the hotel as it was exactly what we were looking for which was somewhere to crash after a days shopping at the metro centre and the got ready for our night out in Newcastle. If your looking for a...
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Many thanks for taking the time to write such a positive review of the hotel. The hotel does have many different types of guest using our facilities at the weekend and during the week. However we pride ourselves in ensuring that all guest have a peaceful nights rest. Once again thanks for your comments.
Pat MacInnes
General Manager
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me and my family and friends come here all the time on weekends away or shopping trips and we have a fabolous time and the staff are out of this world.
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Thank you for taking the time to post a review. It is fantastic to hear from a regular guest and we are pleased to hear that the birthday weekend went well.
Thanks
Pat MacInnes
General Manager
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We recently stayed at the Holiday Inn Express for two nights mid-week and found it to be very clean, really quiet during the night and all the staff were friendly. Breakfast was basic, you could eat as much as you like, but that is what you expect in the express hotels. We were visiting relatives so did not go into...
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Thank you for posting a review of the hotel. We were very pleased to hear that you would be returning again and look forward to welcoming you back.
Thanks
Pat MacInnes
General Manager
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1st class hotel chain.
We arrived to a very professional receptionist who checked us in (a party of 4) rooms were of a good size and very clean. Location is perfect. Good selection at breakfast, food was hot and freshly made.could not fault the place.
You could request either smoking or non smoking rooms and pets are allowed if you...
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Many thanks for taking the time to post a review. Your comments are very much appreciated and we hope to welcome you and your parents back in the near future.
Many thanks
Pat MacInnes
General Manager
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Good location for shopping at the metro centre. TFI Fridays next door was really nice. Basic rooms but clean. Breakfast could have been much better. Reception staff very efficient and helpful. I forgot my toothbrush and was very pleased to find they have complimentary ones available at reception, as well as other useful things.
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Dear dncadventures,
Thank you for taking the time and trouble to write to us regarding your stay at our Hotel. We appreciated the time and effort you have taken to inform us of your experience. Guests such as yourself enable us to maintain the high standard of service expected of us. We thank you for having chosen our Hotel. We...
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The standard of service at Holiday Inn Metro Centre was wonderful. I asked for help in planning public transport to a funeral in Ponteland the next day & Amanda (I think her name was) went to a lot of trouble planning the two stages with the help of Google & printing out a step-by-step guide to get to my destination....
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Thank you for taking the time to post a review. I have passed on your comments to the team and to Amanda especially, they were all very pleased to hear that they helped make your stay enjoyable under the circumstances.
Pat MacInnes
General Manager
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we stayed here as we were going to the metro centre shopping for the day and it was the closest one. the location was excellent so close to everything within a minutes walk there is tgi fridays, kfc and lots more facilities. we had to wait a little at reception to get checked in before we could go to the...
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Thank you very much for your lovely comments.
Pat MacInnes
General Manager
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We stayed at this hotel for a concert at the radio arena ( 5 min drive) excellent location, especially within 20 second walking distance to TGI fridays.
The room was fantasic, with lots of
Facilities, more than the average travelodge.
Staff were very friendly on departure for hotel. Would definitley stay here again. 5 stars!
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Thank you for your comments I have passed them on to the team who are very pleased to hear you enjoyed your visit. We look forward to welcoming you back in the future.
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Oh my gosh can't tell you how bad this was we have stayed at holiday inns hundreds of times but this one takes the biscuit....booked in room 101 ground floor as we had a dog with us, fine on arrival receptionist was great friday 24th feb at 1p.m very helpful.... we were going to a funeral and she let us...
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Many thanks for taking the time to post a review of the hotel, I was extremely concerned to hear that your comments were not addressed properly on check out and would like to apologise on behalf of the hotel. However I am sure that you will agree the fact that a car was broken in to in the car park...
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