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County Hotel, Newcastle

3.5 of 5
Neville Street, NE1 5DF, England
Hotel amenities
County Hotel, Newcastle
Professional photos
54 traveller photos
Ranked #28 of 82 hotels in Newcastle-upon-Tyne
3.5 of 5 stars 218 Reviews
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218 reviews from our community

What travellers say about this hotel
  • “Train station” (12)
  • “Staff were friendly” (3)
  • “Great Hotel” (3)
  • “Thistle Hotel” (3)
  • “Buffet style” (3)
Traveller rating
    48
    59
    50
    32
    29
Only show reviews for Family (15) | Couples (56) | Business (87)
Date Rating
Exeter UK
Senior Reviewer
10 reviews 10 reviews
Reviews in 6 cities Reviews in 6 cities
22 helpful votes 22 helpful votes
“Nice hotel and less noisey than Royal Station”
3 of 5 stars Reviewed 22 May 2012 NEW
1
person found this review helpful

Stayed here on business for a few days. The hotel was nice but the room was very hot. The breakfast was nice, but the dinner in the restaurant was expensive. More

Was this review helpful? Yes
Thistle UK Group, General Manager at County Hotel, Newcastle, responded to this review
23 May 2012

Dear Reviewer Thank you for taking time to provide a review of your recent stay with us at the County. I was very pleased that you chose to stay with us and that you had a good experience. Thank you for your kind comments regarding breakfast. We are currently running a special offer for dinner which is pre payable at... More

Worcester, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“fantastic weekend”
5 of 5 stars Reviewed 21 May 2012 NEW

We stayed at the Thistle Newcastle last weekend having got a great deal.The hotel was just across from the train station and within easy walking distance to the quayside and situated right into the city centre. The room was exceptionally clean with everything we needed and had really comfortable bed.I was a bit apprehensive having stayed a few years ago... More

Was this review helpful? Yes
Thistle UK Group, General Manager at County Hotel, Newcastle, responded to this review
23 May 2012

Dear Reviewer Thank you for choosing to stay with us again and for providing fellow travellers with a review of your stay. I was delighted to learn that you decided to give us another try and really pleased that you approve of the changes we have made to the hotel. The upgrade process is still on-going - we are currently... More

Newport, United Kingdom
2 reviews
“Worse night ever!!!”
1 of 5 stars Reviewed 19 May 2012 NEW

Yes this hotel is right opposite the train station, but thats it for good points!!! I stayed here on the 28th April 12 with my son. This was the worse nights sleep we have ever had. There were drunken revellers outside the room till the early hours of the morning, yes I know there is nothing the staff can do... More

Was this review helpful? Yes
Thistle UK Group, General Manager at County Hotel, Newcastle, responded to this review
23 May 2012

Dear Reviewer Thank you for your feedback and please accept my deepest apologies for the interrupted sleep you encountered while staying with us. The location of the hotel has great advantages, such as no onward taxi journey, direct access from the mainline train station, close proximity to the attractions of Newcastle including St James Park and the Metro Radio Arena,... More

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Manchester, United Kingdom
Contributor
12 reviews 12 reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
“Smallest rooms in the history of hotel business, noisy, dingy, nasty!”
1 of 5 stars Reviewed 17 May 2012

Travelled up on business, usually stay in the Malmaison but fully booked. This place directly opposite the train station, ideal for quick visits. The hotel is very dated inside, the room i stayed in was awful. Small and cramped, old decor, old style bedding, hard bed, poor lighting, old style TV. Would strongly recommend looking elsewhere. Staff were very friendly,... More

Was this review helpful? Yes
Thistle UK Group, General Manager at County Hotel, Newcastle, responded to this review
23 May 2012

Dear Reviewer Thank you for your feedback following your recent stay with us at the County, I was very sorry to learn of your dissatisfaction. I was pleased that you approved of our central location and that you found the team to be friendly during your stay with us, however I was sorry that you did not approve of the... More

huddersfield
Senior Reviewer
10 reviews 10 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“Very Average!”
3 of 5 stars Reviewed 13 May 2012

This hotel is ideally located across from the main railway station. It is generally clean and tidy with a bright dining area and bar. My room was okay, very much what is now the norm for many city centre hotels.My two biggest problems were the heat and the noise. My room was on the front of the building so when... More

Was this review helpful? Yes
Thistle UK Group, General Manager at County Hotel, Newcastle, responded to this review
23 May 2012

Dear Reviewer Thank you for taking the time to provide a review following your recent stay with us at the County. I was very pleased to note that you found the location of the hotel to be good and that you were pleased with the cleanliness of the property, breakfast and the standard of food at dinner. The location of... More

Birmingham, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
“Good location”
3 of 5 stars Reviewed 8 May 2012
1
person found this review helpful

Right opposite the train station. Stayed there for a conference and as a package was reasonably priced. On looking at the prices for an independant traveller I would say its very expensive for what it is but as a conference deal it was ok. Good drink offers in the bar when the football was on, only had breakfast there and... More

Was this review helpful? Yes
Thistle UK Group, General Manager at County Hotel, Newcastle, responded to this review
11 May 2012

Dear Reviewer Thank you for taking the time to post a review on Tripadvisor following your recent stay with us at The County. I was very pleased to note that you found the hotels central location to be ideal for your requirements and that you found the beverage offers and breakfast to be good, as well as the room to... More

yorkshire
Contributor
12 reviews 12 reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
“Nice Location but needs an uplift”
3 of 5 stars Reviewed 7 May 2012
1
person found this review helpful

This is the second time we have stopped here and its a bit of a mixed bag.Location is as good as it gets right opposite the train station, Reception area very nice,Car Park is very handy but very limited spaces(20ish) at £10 per night.Good Breakfast and the staff are very friendly apart from the female bar tender who was very... More

Was this review helpful? Yes
Thistle UK Group, General Manager at County Hotel, Newcastle, responded to this review
11 May 2012

Dear Reviewer I was pleased to note that this was your second visit to our hotel and that you liked the location, the style and décor of the reception area and that you found the car park to be a useful addition. I was also pleased to note that you found the staff to be friendly and the breakfast to... More

York, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Good Room”
3 of 5 stars Reviewed 2 May 2012

Me and my partner booked as part of a promotion offering a free upgrade or complimentary bottle of wine on arrival, received neither after asking at check in so not a great start to the stay! We had a Standard Double (208) which overlooked the train station at the front of the hotel, the room itself was a very good... More

Was this review helpful? Yes
Thistle UK Group, General Manager at County Hotel, Newcastle, responded to this review
11 May 2012

Dear Reviewer Thank you for taking the time to provide a review following your recent stay with us. I was pleased to note that you have stayed with us several times recently - thank you for your continued support. I was also pleased to note that you found the room and bathroom to be of a good size and that... More

Southampton, United Kingdom
Contributor
19 reviews 19 reviews
Reviews in 13 cities Reviews in 13 cities
4 helpful votes 4 helpful votes
“Okay but not wonderful”
3 of 5 stars Reviewed 28 April 2012

I had been looking forward to staying here, having seen the grand facade on previous trips to Newcastle. Perhaps this had heightened my expectations but I admit to being a little disappointed with the room I was allocated. It was a small room with a three-quarter sized bed pushed into one corner. The room itself had nothing majorly wrong with... More

Was this review helpful? Yes
Thistle UK Group, General Manager at County Hotel, Newcastle, responded to this review
2 May 2012

Dear Reviewer Thank you for choosing to stay with us at the County and for providing fellow travellers with a review of your stay. I was very pleased to learn that you decided to stay with us, but sorry that you found your room a little on the small side. Although I cannot be certain of your room number, it... More

Guildford, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“Not outstanding but not bad either”
3 of 5 stars Reviewed 25 April 2012

Stayed one night for a business trip. Location is good, close to local pubs shops etc. The room is a bit small and old and no free internet access. Breakfast is the weakest link and charged at £10, not worth it. More

Was this review helpful? Yes
Thistle UK Group, General Manager at County Hotel, Newcastle, responded to this review
2 May 2012

Dear Reviewer Thank you for taking the time to provide feedback following your recent stay with us at the County. I was pleased to note that you were happy with the location of the hotel. Being directly opposite has many advantages such as no onward taxi fares, direct access to the hotel and being central to all that Newcastle has... More

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Additional Information about County Hotel, Newcastle

  • County Hotel By Thistle Newcastle
  • County Hotel Newcastle Upon Tyne
Address: Neville Street, NE1 5DF, England
Price range (per night):* RM380 - 756

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County Hotel, Newcastle
Neville Street
NE1 5DF
England
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