Booked a Sunday special that included a meal and overnight stay. First impressions ...One customer at reception having problems booking in and a queue forming. Another receptionist appeared from the back who was not at all helpful.No explanation about meal times or where to go I was just handed room card and key,when I asked which way to bedrooms she...
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Thank you for your review and I am glad to hear that you enjoyed our facilities on the whole and your upgraded Buca di Beppo experience, but disappointed that you didn't receive our usual warm welcome at reception. The pub does get very busy during a football match, but there certainly should not have been any disturbance at night and...
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fantastic value for money as had overnight stay with meal entertainment and breakfast. The hotel has a great lively feel to it and the staff were very friendly and helpful. Leisure facilities excellent.
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Thank you so much for your positive review of our facilities and staff, I'm glad you enjoyed the event - I can't be sure, but I'm guessing it may have been the Peter Kay Tribute Night, which is always a popular choice, as well as other events in our programme, such as Take That and ABBA. We hope to see...
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Just returned from a 3 night stay over the long weekend and to sum it up - save yourself the grief and book a premier inn instead!
Arrived about 4pm on Friday afternoon to find the lobby very busy but had expected this given the holiday weekend and size of hotel, we must have gotten lucky as on arrival there...
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Thank you posting your review about the hotel, yet I am disappointed that you did not enjoy your stay and that we fell short of your expectations in a number of areas. With regards to noise in the corridors, we do have a strict policy to deal with this at night when reported to reception or the nights team.
The...
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My wife and I stayed on Friday 4th May 2012 as a celebration night out.. Upon arrival there was a queue at reception and no staff to be seen.When we did check in, the female member of staff was just dis-interested in us but merely booked us in. We weren't told how to find our room, and when asked where...
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Thank you for posting your review, you have highlighted a few concerns which I have circulated to ensure we see some improvements, in particular the less than friendly welcome you received
The branding of Village Hotels does mean that we are very different to many other hotel chains - very modern in our approach and the concept of Village is...
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I love staying here, but only for the rooms which are very nice, and very comfortable, but the restaurants are not what you expect from a decent hotel, the so called 'italian' is rubbish!
The main hotel area is like a tube station, car park always full, due to the gym, so really it's just a money machine, and it...
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Thank you for your review. I'm pleased that you find our bedrooms to be comfortable but I am disappointed that you do not like our restaurant - it is a new concept to the UK and is a sister brand of Planet Hollywood in the US, so the food specification is designed to a high standard but I can appreciate...
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We stayed for our anniversary on 20/4-22/4 first night we stayed in a family room, gorgeous room but there was inly me & my husband but if we had if had our children the room would have been great & very spacious for us the only bad point was you are with all the other family rooms above and to...
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Thank you for posting your review, you have given us some points to work on to improve our level of service. We do act very quickly when noise is reported, especially at night although I'm glad you appreciate that sometimes this can be difficult when children are staying with us.
I am pleased to say that the breakfast tea and...
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Just returned from a 2 night stay at this hotel, & although it was a mixed experience it was mostly OK - once again we wish there was a "good" rating, as it didn't really warrant a "very good" but "average" is a bit mean. 1st impressions weren't brilliant - reception was unmanned when we arrived & there was no...
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Thank you for your very detailed and balanced review following your visit to the hotel. Our decor is very modern and not always to everyone's taste, but I am glad you took advantage of our blackout curtains and made the most of our comfy memory foam beds, followed by a tasty breakfast. You have given us a couple of points...
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We booked a Sunday Sanctuary Spa Break for £72 each - fantastic value!! The carvery meal in the Italian restaurant was plentiful and yummy, some of the staff were better than others, but I think you get that everywhere. The room was spacious and clean, the view wasn't great over a flat roof but thats not what you go to...
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I'm glad you enjoyed your stay with us on the spa break and that you loved the facilities....infact we are about to give the beauty salon a face lift in a couple of weeks time to make it even bigger and better. You're right about our famous Sunday Lunch carvery, its very popular and you definitely need a lie down...
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We stayed 3 nights bed and breakfast over Easter whilst visiting relatives. We got a good deal by internet booking but found the facilities far better than could be expected at £50 per room per night.
The facilities were excellent with large pool, steam room etc. Only criticism was a disgruntled 15 year old who was not able to use...
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Thank you so much for reviewing our hotel following your visit over Easter, I'm glad you enjoyed your stay. All Village Hotels are very similar in terms of standard, facilities and decor as we believe in having a strong brand that our guests can identify with, so we look forward to welcoming you back soon.
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Stayed for Boogie night, excellent night, friendly, polite, helpful staff, rooms immaculate, beds very comfortable, breakfast perfect. The Boogie night was a great evening, food satisfactory, plenty of staff to cope with large amount of guests, dancing great. A fantastic night, great value for money would definitely recommend.
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Thanks for writing a review following your Boogie Night here at Village Newcastle, I'm so happy you had a great night - our tribute nights (usually on Friday's) are extremely popular! We are currently working on the schedule for July - November so watch out for that! Thanks again
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