The first time we have used the Q group and won't be the last. The staff at the Chesford Grange were excellent, extremely helpful and friendly nothing was too much bother.The rooms were spotless and excellent value for money, breakfast was lovely (hot and fresh).Looking forward to our return visit very soon.
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Dear Debbie B
Thank you taking the time to give us a brilliant review on Trip Advisor. I'm really pleased that we looked after you well and that you enjoyed the food (particularly the breakfast offering) and the team looked after you well.
Its great to hear that you will return to QHotels and if you go to our website...
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The best part of Chesford Grange Hotel is the Power Shower! The room could have been a little cleaner(Grouting and Carpet). My children were looking forward to the remote control beds, but they are no longer!
We did call reception the day before to inform of our daughters severe nut allergy, particular bread was to be brought in" the kitchen...
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Dear R H
Thank you for your comments, I am very sorry you had a mixed experience and hope that you brought your concerns to the attention of the Duty Manager in order for us to have the opportunity to rectify the issues you mention at the time of your stay, as they would have been happy to do so....
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Ok the things that were poor=none
The good stuff=food-good ingredients/service - room spotless -staff ever so helpful - value for money cannot be faulted -location good -have a look at towns within 15 miles.
We are q members and this hotel hit all the right buttons for us
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Dear alanb
I am delighted you enjoyed your recent stay with us and could not fault us, thank you for giving us a top score.
As you point out, we are in an ideal location to visit historic towns such as Stratford upon Avon and Leamington Spa, Warwick Castle is also a stone's throw away from the hotel. The majority...
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I have used this hotel (and Q group generally) many times for both business (conferences and groups) and pleasure (weekend break) and recommend it highly. The staff are excellent, they cannot do enough for you, bedroom/bathroom spotless and food good. Last visit was 19th May 2012 for a last minute weekend away, and despite the fact that the hotel was...
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Dear LucieF
Thank you for your brilliant review and its great to know that you enjoy your visits to QHotels for business or pleasure. We are very proud of our team and I will share your comments with them all.
You may already be a member, but if not, you may want to join our Breakaway Club. For a small...
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Just returned from weekend at Chesford Grange was very impressed with the staff who were very friendly and attentive to all our needs, evening meal in the restaurant was top class, breakfast was fantastic, will hope to return again soon.
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Dear lenmarder
Thank you for your review following your recent weekend at Chesford Grange, I am delighted you had an enjoyable stay. We pride ourselves on our customer service and it is always nice when our guests comment of the friendliness of our welcome and service levels.
We look forward to welcoming you back very soon.
Kind regards
Andrew Fox...
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The last time I stayed at the Chesford Grange was about 20 years ago and I wasn't that impressed. "Tacky" is the word I would use and I've not returned since, always choosing to stay in Stratford or Warwick instead. However, the company booked me in for 2 nights, along with 4 other colleagues and industry people, attending an event...
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Dear IDavidRowley
Thank you for your review following your return to Chesford Grange and your great comments regarding the food, service and the facilities. I am sorry you were disappointed with the bar prices, but we do try to remain as competitive as possible with other four star hotels in the area.
I hope this will not deter you from...
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We stayed here over three nights and got a good bed and breakfast deal. As other people have already said, the hotel is very clean and the staff are pleasant and well motivated. The food we had during our stay was tasty and well prepared and was served to us quite promptly despite the fact that the hotel was very...
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Dear Blueredshift
Thank you for your great review and I am delighted that you thoroughly enjoyed your stay with us and would return to QHotels in the future.
However, I am sorry you were disappointed with the price of beverages. We do carry out regular price comparisons with other four star hotels in the local area to keep them competitive....
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Booked a Friday and Saturday night with my wife and young lad and obtained a rate for a family room with breakfast for around £105 per night.
Hotel room was exceptional, really modern, two really comfortable double beds, great bathroom, added extras like robes, nice toiletries and bottled water in fridge, good array of hot drinks and biscuits.
Wanted the...
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Dear GreenholmeBee
Thank you for your excellent review following your recent stay at Chesford Grange and I am delighted you and your family had an enjoyable stay and could not fault us.
I do hope we will have the pleasure of welcoming you back very soon.
Kind regards
Andrew Fox
General Manager
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We stayed here the night before a friend's wedding, and to celebrate our wedding anniversary. We had let the hotel know it was our anniversary - and we were really delighted to find ourselves in a large, clean and modern room (249 I think it was!) in a quiet part of the hotel overlooking parkland. Our greeting at reception was...
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Dear unigirl
Thank you for your review following your recent stay at Chesford Grange and your great feedback regarding the service from our team and the spa lunch and dinner.
However, I am very sorry you were disappointed with the spa facilities and whilst there is nothing we can do to improve the position of the rooms your comments will...
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I chose this hotel on the basis of two factors...the first was the picture of the exterior, which led one to perceive that the hotel was largely 'olde worlde' and on the basis that it had a pool.
In fact the hotel is massive, with unattractive modern extensions housing 'boxes' for rooms. I stayed alone and would have found my...
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Dear Juridique
Thank you for taking the time to post a review following your stay at Chesford Grange for a business trip. I am very sorry the ambiance of the hotel did not meet with your expectations but on a positive note, I was pleased to read the team looked after you and you enjoyed our room service and breakfast...
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