We were given vouchers for Christmas for an Afternoon Tea and decided to use it at this hotel. So glad we did it was very yummy if not a little sugar overloaded! Bread could have been a little fresher but all in all it was very nice. The service was very good indeed.
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Awaiting me on my arrival home a few hours after checking-out was an email from the hotel inviting me to make positive comments on Trip Advisor, but I would like to think that all my reviews posted on Trip Advisor meet this criterion, even though I was neither prompted nor encouraged to write them!
We were very happy with our...
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This was our third stay at this hotel and, this time, we felt that standards had slipped.
The location is excellent. If you are able to get a space on the car park, everything in the town is within easy walking distance, a real bonus if you are walking back, as we did, from a performance at the Theatre.
When...
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Thank you for your comments we will pass on your feedback to our maintenance and breakfast team as we strive to meet our customer expectations at all time.
With regards to check-in we can't guarantee rooms will be availalbe until 2pm on day of arrival this will depend on how busy the hotel was the nght prior and gives our...
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I chose this place because of the reviews and now I wonder if their staff wrote all those reviews. Definitely does not deserve its 4 star tripadvisor certificate hanging in the lobby. There are 50 some car spaces and 70 some rooms so not enough parking spaces for everybody. When we arrived and couldn't park I was told by a...
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We are sorry to hear you did not enjoy your recent stay with us. We will follow up with our housekeeping team regarding your feedback on the cleanliness of the room and our maintenace team with regards to the lock on the door. It dosn't say in your comments if you requested to change rooms but we will always endevour...
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After reading some previous reviews we almost cancelled our booking but so glad we didn't. The location and hotel parking was great and very close to town and river, the hotel spotlessly clean and the staff all very friendly and professional.We will definitely be staying here again.
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This was the only hotel left for us to book at the weekend so our hands were tied. However it's location was spot on. Very handy for the centre of Stratford. We were fortunate too as we got a parking space. A bonus! The hotel looks the part from the outside. The staff were polite and helpful. The bedroom was...
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I have just returned from a stay at this hotel and it was dreadful. Our room was not particularly clean, there were spiders in the bathroom, no toilet paper and the mattresses were awful. There was a dico until 12.30 and although they asked people to contact them if this was a problem, they did nothing about it when people...
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Many thanks for taking the time to write your review. All feedback is very important to us and received in a positive manner. Please accept our sincere apologies for the noise issues you experienced. Your comments regarding parking have been passed on to the relevant manager who dealt with you on the day. The team will endeavor to improve standards...
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Stayed here as part of a weekend break, we were looking for a decent hotel, centrally located and with parking... we made an excellent choice!
The hotel had a good range of facilities and you are literlly 2 minutes walk from the river/centre of town. Our room was smart, clean and comfortable and the service was great, the staff were...
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Great hotel very kind helpful staff very good 1 night stay wish i was staying longer
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Thank you for your comments we are glad you enjoyed your stay, the convenience of the hotels proximity to the town centre and the food. We hope you stay with us again in the future.
Kind Regards
Rachael Bidgood
Sales Mananger
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Brilliant location for discovering Stratford. Breakfast served an excellent choice. Staff very friendly. The room was fine - comfortable bed, everything clean (apart from windows) but the room was quite small.
All in all a good stay.
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Thank you for your feedback glad you enjoyed the convenient location and had a good breakfast. I will pass on your comments regarding the window in the bedroom. With regards to the rooms as the hotel is a Grade ll listed building the rooms do vary in shape and size.
We hope you will stay with us again in the...
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