Stayed 1 night on business, I would not choose to stay here on a pleasure visit, far too large and impersonal, but the staff were mostly helpful especially in restaurant areas and very pleasant concierge who sorted parking for me very quickly. It is a very busy hotel with people constantly milling about at all times. Check in/out was quick... More

My company has just held its convention here and its been a year or two since I was last at the Metropole. Little has changed over the years except the odd facelift here and there, but one thing that never seems to change is the fact that the place seems to be hectic and noisy at all hours of the... More

I attending a very large function here and stayed just one night. The room was tiny, overly expensive and in need of refurbishment. The staff are uncommitted and I suspect either temporary or waiting for something better to come along. On several occasions we ordered something from the waiting staff and despite further requests it never arrived. There was never... More

Stayed here with work, so it wasn't my money but I'd never stay again!! We arrived at 5.30 pm, I had a box room on The 4th floor. The corridor was strewn with over 40 empty bottles and glasses and my colleagues reported the same on other floors. Not only dirty but dangerous and they were still left there by... More

We came here as there was a conference at this hotel and they offered a discount to stay at this hotel as well. This place was easy to find and is an open area of land with a lake nearby. The parking is ample but expensive. However to residents, it costs £7 pounds a day instead of £15 pounds. Check... More

I & several work colleagues attended this hotel yesterday evening & today as part of a medical meeting kindly sponsored by Lilly. My comments here relate not to the meeting itself but to the staff we encountered ( be it at Reception, Concierge service, all staff serving at mealtimes, bar staff & Manager & indeed anyone who was employed at... More

Check in was quick but reception and the bar can do with a refurb. Rooms are clean and comfortable but no mini bar. Staff were friendly and helpful. Pleasant stay....... More

I was at a conference and the hotel seemed very full, so I was obviously very unlucky to be allocated the room I was, judging by other favourable comments on here. It was a small single room, in a smoking corridor off Lobby B. Couldn't find it at first as this lobby is really out of the way - had... More

This is a massive hotel, always very busy with conferences and events, yet very good customer service! My room was a double in the main building and very comfortable and modern, with flat screen tv. I have stayed here many times for events and the day before my flights from Birmingham airport and have always been very satisfied. More