Could not be more disappointed. I stay frequently at IHG hotels and am usually impressed overall. Not here though, not even close. I admit that I booked this hotel by accident and actually intended to stay at the non express holiday inn but that is not the reason for my unhappiness. Check in was slow and confusing and, as a... More

As stated above, basic general standard one would expect from Holiday Inn Express. Good speedy check in and check out with car parking facility catered for. The hotel was very clean, comfortable and surprisingly quiet despite its proximity to main roads and its central location. We really liked the choice of pillow facility e.g. pillows labelled soft and firm. The... More

Good welcome and speedy check in Spotlessly clean in all areas and the room was perfect for a one night stay with a good shower. The hotel is situated in a perfect location for shopping or the excellent nightlife

We stayed for one week at the Holiday Inn Express in Birmingham. We truly enjoyed the kind and professional service of manager Macarena and her team. Any issue, let it be a forgotten UK adapter or Wifi access - Macarena and her tram got it solved with a smile! We also stayed at the Hotel during a fire alarm and... More

Returned from our second visit here ,we were given a quite room with comfortable bed. Rooms cleaned and fresh towels , tea coffee left daily and the cleaners were lovely. Lucy and Manun on the reception team was brilliant, helped us with our room, boarding pass , recommended for excellent Indian restaurant Rajdoot . Lovely environment will be returning.

I stayed here for a medical conference on the last weekend in April 2013. The hotel is within easy walking distance to New Street Station. I stayed in standard room 301 and would rate my hotel experience as very pleasant; the room was very clean and of good size - even breakfast was better than expected having read some awful... More

Stayed in this hotel recently and I had the worst experience of any IHG hotel I have stayed in to date !! And may I add I have stayed in a lot all round the world !! We checked in at reception, our room was reserved with a credit card & we asked the receceptionist if we could pay cash... More

Stayed here for 1 night on business. Pretty central, although difficult to find first time even though I know Birmingham fairly well, with a pub (Shakespears - Meal/Pint (Peroni) for £10) and a couple of restaurants alongside. Room was good size, clean and well equipped but breakfast was really pretty poor. Have stayed in Birmingham Jurys, Novotel and Radisson hotels... More

First of all the positives, the room although a little on the small side was bright and clean, the bathroom was likewise bright and clean. The location is a little bit away from the main shopping area and nightlife which means it is quiet. Now the negative bits the bed was not comfortable, there was an elderly small cathode ray... More