Staff very helpful but no milk, only one towel, tv didn't work, free Internet unreliable and air con stuck on high fan setting. Not encouraging for a purpose built new hotel. Dinner mediocre - with side plates but, bizarrely, nothing to put on them as 'we don't offer a complimentary bread basket anymore'. Fortunately only had to stay one night...
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I was sorry to hear that you experienced poor technical difficulties and mechanical faults during your stay with us. Our processes and systems have failed on this occasion. We could have moved you to another room upon request where I am confident everything will have been in good working order.
We give our guests and customers the the opportunity enjoy...
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