I'm very sorry to receive your review and learn that you weren't able to have lunch when you visited us. It's very rare indeed that guests should wait 15 minutes at the bar to be served, and certainly we would have been pleased to serve you lunch if we could. I'll look into it, as we don't have a blonde... More

This is a very disappointing review to receive. I am sorry that you didn't enjoy your stay with us. I can say with complete sincerity that I am proud of the staff here at The Chainbridge, who in my opinion - and as stated in numerous reviews - are naturally polite, helpful and kind. They do their utmost to be... More

Thank you for your very generous and kind review. We're very pleased that you found the hotel so enjoyable, and that the friendly staff, good food and stunning location made for a successful trip away in Wales. Such comments are exceedingly pleasing, and the staff are very grateful for such praise! We hope to welcome you back to The Chainbridge... More

Thank you for such a positive and pleasing review. I'm thrilled that you enjoyed your stay at The Chainbridge so much, and that it was a successful birthday for your mother in law. The views and location, as you say, are second to none, and it's very good to hear that the rooms, balconies, bar and restaurant all met your... More

Thank you for your great review. We're thrilled that you and all of the family enjoyed the hotel and had a wonderful weekend in Wales. I'm delighted that you and the children were made to feel welcome by the staff, and that you appreciated the breathtaking location of the hotel. Very much looking forward to welcoming you back in a... More

Dear Madam The hotel is indeed in a stunning location and over the Bank Holiday weekend when you stayed we did have lots of non-residents enjoying the sun and eating in our bar and restaurant. I'm glad to respond to a couple of the issues you mention, as discussed with you on your departure. The mobile signal in this part... More

Sir, The staff didn't choose to argue with you, but the nature of any discussion involves and requires two-way conversation. It's important when any guest makes comments - good or bad - that staff are able to provide explanations, thoughts and opinions, as is also, of course, the prerogative of our guests. I think it would be unfair not to... More

Many thanks for your kind and positive review. We're delighted that you enjoyed visiting the hotel and appreciated the hotel's wonderful and unique location. Catrin is a local lady, very passionate about all the great things Llangollen and the surrounding area has to offer, and she is always delighted to discuss local history as well as what to do and... More

Dear Tom & Maisie Many thanks for taking the time to post a review. I'm delighted that you enjoy the location of the hotel, and that it provides a pleasant place in which to stop for a drink. As you say, it's a pleasant and easy walk from town, made easier by the prospect that you know there's a decent... More