We stayed in the family chalet (two adults and one child) and enjoyed a relaxing and pleasant stay.
The staff are very welcoming and the food was excellent. The pool and gym which hotel guests have included access to is an added bonus.
IIf you're looking for a great hotel to stay in for a quiet weekend away then this...
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Thank you for taking the time to write such a positive review following your familiys recent stay with us, I have passed your kind words onto the team.
A warm welcome awaits for your next visit....
Regards
Katie Valintine
Operations Manager
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Stayed for only one night, in the chalets front facing the main hotel. With french doors out to a garden area, with your own table and chairs, great if the sun is shining to relax and listen to the sounds of nature.
Rooms huge, with a king size bed, separate lounge area, with sofa and table, desk a large TV...
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I was delighted to read that you had such a lovely stay with us recently! I have passed on your glowing comments to the team and inparticularly to Frankie who was the young waiter that you mentioned.
Thank you so much for taking the time to write such a positive review and we look forward to welcoming you back soon....
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We stayed here on a last minute deal and where pleased with the chalet type room we were allocated, it was very clean and accommodated our family of 5 ok. The food in the evening was of a high standard but kids meals were very limited and the cost of some of the items on the menu seemed a little...
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We are happy that we accomodated you and your family so comfortably during your recent stay and that you enjoyed the cuisine at our newly refurbished restaurant - the childrens menu is something that we are going to be looking at changing coming up to the school holidays.
Please do not hesitate to give us a call if you are...
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We had a 2 night break via a KGB deal and for the money we paid I thought it was great value.
Good points: Bedroom & bathroom size generous, bed very comfortable, staff helpful, breakfast plentiful (with enough choice).
Weak points: 6am train at the back of the chalet (even when we used the double glazing) although we only heard...
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I was glad to read that you enjoyed your recent stay with us, I have passed your comments onto the team.
I have looked into the points you raised and am happy to let you know that maintenance have since changed the timers on the heating system to ensure minimal disturbance during the night. We are lucky that the trains...
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We arrived at the hotel late at night after our trek up snowdon. The staff were very accomodating, nothing was too much trouble, given the late hour. There was so much choice for breakfast, you could even have something specially cooked.
The evening meal in the restaurant was very good value.
Spa/Gym very modern and open long hours.
Overall a...
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Thank you for taking the time to write a review following your recent stay. I have passed your comments onto the team who were thrilled to hear you had such a lovely time with us.
Look forward to welcoming you back again soon..
Katie Valintine
Operations Manager
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Until I stayed at the Waterloo Hotel I thought that motels were a rarity in our country. Seemingly not so if Betws-y-coed is anything to go by! We were allocated a chalet-type room consisting of a large bedroom and a bathroom. The car could be parked right outside the door to the chalet.
The room was excellent with one of...
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Thank you so much for taking the time to write such a positive review following your recent stay. Although we don't market ourselves as a motel we are proud that we offer an alternative experience to any other hotel in the area and as you mentioned, being able to park right outside your room is a big advantage for the...
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Stayed on a KGB deal which offered great value for money. The location is excellent - just a 5 min walk into Betws y Coed which is a lovely town and provides a great base for exploring the local area. We stayed for 2 nights in one of the standard rooms in the lodges - it was comfortable and clean...
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Thank you for letting us know that you enjoyed your stay with us. I was pleased to read that we provided you with everything you required to enjoy your stay inclduing our dog friendly policy!!
Our KGB deal went down really well and we hope that the guests that follow will enjoy it as much as you did.
Your right,...
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Our family room in a block separate from the main hotel was spacious and comfortable. The new restaurant served a good selection in the buffet breakfast and the restaurant meals were good, although not cheap. The indoor pool is a good size. The changing areas are group rooms, although there were individual shower areas. All staff were very helpful and...
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Thank you for taking your time to write such a glowing review. After the opening weekend of our new restaurant it is fantastic for all concerned to read such wonderful feedback.
We are glad we provided you with a good base to explore the area and hope to welcome you back again soon for more exploring! ........
Thank you again...
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My husband and I stayed at the waterloo last night on a dinner bed and breakfast package. The staff on reception were wonderful, they couldn't do enough to help you. The rooms were small but clean, modernly decorated and well equipt. The pool and spa area were also very clean, my only moan would be too many children, but that...
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Thank you for taking the time to write such an excellent review following your stay with us last weekend. As you are probably aware last weekend was the opening of our brand new refurbished restaurant and with it a completely new menu. It is so good for both myself and my team to hear such lovely feedback and makes all...
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lovely relaxing weekend, service very good, only criticism the beds were a bit hard
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Thank you for taking your time to write a review following your stay, myself and the team were very happy to hear that you enjoyed your time with us.
You say that the bed was hard, please would you kindly contact us and let us know what room you stayed in so we can investigate further.
Look forward to welcoming...
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