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All 12 Bridgend hotels »

BEST WESTERN Heronston Hotel

Ewenny Road, Bridgend CF35 5AW, Wales
Hotel amenities
BEST WESTERN Heronston Hotel
Ranked #6 of 12 hotels in Bridgend
3.5 of 5 stars 58 Reviews
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58 reviews from our community

    Trip type
Traveller rating
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    6
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Date Rating
Abertawe
Contributor
11 reviews 11 reviews
Reviews in 5 cities Reviews in 5 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 2 January 2012
3
people found this review helpful

As a party of three we were booked in for the New Year's Eve package at the Heronston. Arrived mid afternoon and were met by a friendly receptionist who booked us in quickly and efficently.Large spacious rooms greeted us with high spec bathrooms and a pleasant feel. On arriving downstairs for the evening proceedings we were pleased to see a... More

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Carolyn Powell, General Manager at BEST WESTERN Heronston Hotel, responded to this review
14 February 2012

Thank you for your kind review, we do pride ourselves on the package and service we offer for New Years Eve. Sorry your companion had a distrubed nights sleep, this has been reported to maintenance and I believe the issue has been resolved. In terms of our public areas, these are on a planned refurbishment programme which we are working... More

walsall wood
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 24 November 2011

We stayed one night at this hotel last weekend whilst visiting family in Bridgend. Second time we have stayed here in two years. Used the leisure facilities on first visit and they are excellent with high standard of fittings etc. This time our room was fine,great 'rainshower' shower and although small bathroom well fitted and up to date.Tea and coffee... More

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Carolyn Powell, General Manager at BEST WESTERN Heronston Hotel, responded to this review
29 November 2011

Thank you for your kind review and we look forward to welcoming you back to the hotel in the future. More

loughton
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 21 November 2011

Stayed for a couple of nights earlier in November . Had 2 rooms for myself my wife and other family members. Rooms OK, bit dated. Breakfast excellent. Although staff spent too much time talking to each other sometimes! Middle of first night major problem with central heating when radiator "knocking " noise throughout our wing of the hotel. Was offered... More

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Carolyn Powell, General Manager at BEST WESTERN Heronston Hotel, responded to this review
24 November 2011

Thank you for your review, I am sorry to hear about your heating issue, maintenance has investigated this and resolved the problem. The Best Western Heronston Hotel is currently undergoing a planned refurbishment once we have completed our Executive & Superior Bedrooms we plan to move to our standards & family bedrooms. More

Norwich, United Kingdom
Senior Contributor
45 reviews 45 reviews
Reviews in 29 cities Reviews in 29 cities
148 helpful votes 148 helpful votes
3 of 5 stars Reviewed 15 November 2011

I stayed here for 1 night on a business trip. The price was £62 for bed and breakfast (booked through work). I got there quite late about 8.30pm and was pleasantly surprised that dinner could be ordered until about 9pm. Dinner was fine. Tasty pork medallions with a side plate of green beans, broccoli and boiled potatoes, all of which... More

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Carolyn Powell, General Manager at BEST WESTERN Heronston Hotel, responded to this review
24 November 2011

Thank you for your review. I am pleased you enjoyed your stay, on your next visit you may want to consider staying in one of our Executive or Superior Bedrooms which have additional facilities and upgraded decor. More

Birmingham, United Kingdom
1 review
3 of 5 stars Reviewed 2 November 2011

Hotel was clean comfortable and well equipped and well sited for my trip. Issue with food and Customer service. Ate evening meal in the restaurant and cooked breakfast the next morning - by the evening I was violently ill. follow up from the food and beverage Manager was not acceptable to me - has tarnished my opinion of Best Western... More

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Carolyn Powell, General Manager at BEST WESTERN Heronston Hotel, responded to this review
7 November 2011

Dear Guest Thank you for taking the time to post your comments regarding your most recent stay at the hotel, I am happy to hear you found the hotel both clean & comfortable, but saddened to hear you were ill following your stay. I can say with confidence that the hotel follows all good food safety standards which are recorded.... More

Bridgend, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 19 September 2011
1
person found this review helpful

We stayed at this hotel after our house was flooded, the hotel is clean comfortable and well situated and offers excellent leisure facilities. We stayed here with our two young children in total for over two weeks, the staff here made us feel so at home and nothing was ever to much for them i never saw a memmber of... More

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Carolyn Powell, General Manager at BEST WESTERN Heronston Hotel, responded to this review
20 September 2011

Thank you for all of your kind comments regarding our hotel facilities and our staff. Your comments have been passed on to all concerned. We are sorry for the circumstances that lead to you and your family staying at the hotel, but we are glad that you all enjoyed your time with us. More

Worcester, United Kingdom
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 September 2011

Excellent value for money. The exectutive room was fabulous, huge bed. Very clean too. The staff were helpful and friendly. More

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Carolyn Powell, General Manager at BEST WESTERN Heronston Hotel, responded to this review
5 September 2011

Thank you for your kind comments regarding our hotel facilities and our staff. I am glad you liked our refurbished executive bedrooms. We plan to refurbish the remaining executive bedrooms shortly. More

Derbyshire
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 24 August 2011
1
person found this review helpful

Can't fault this friendly hotel. We paid with Tesco vouchers and had a terrific experience. We had a wonderful, clean, big family room and were adequately supplied with plenty of towels, tea and coffee making facilities. We booked the hotel for touring the Gower peninsula and other attractions, and to this end, we were not disappointed. The leisure club was... More

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Carolyn Powell, General Manager at BEST WESTERN Heronston Hotel, responded to this review
29 August 2011

Thank you very much for all of your kind comments regarding our hotel facilities and our staff. Your review was read out and discussed at our latest heads of department meeting and your comments will be passed on to all of the staff concerned. We look forward to welcoming you and your family back to our hotel again. More

Banbury, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 27 July 2011

Nothing special but was adequate. Restaurant depressing but Swimming pool and leisure facilities were of a high standard More

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Carolyn Powell, General Manager at BEST WESTERN Heronston Hotel, responded to this review
28 July 2011

I am glad you liked our refurbished leisure club. The work has been carried out to a high standard. We are currently refurbishing our Executive bedrooms and we then plan to refurbish our Restaurant , Bar area and our standard rooms which includes the family rooms. More

Maidenhead, United Kingdom
Contributor
11 reviews 11 reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 20 July 2011

Stayed here for a three night break July 15 -18. Staff were friendly and nothing was too much trouble. Booked a 'Superior' room and was allocated room 64. Well decorated and furnished. Bed and pillows were comfortable. Maid did a great job in cleaning. The room and bathroom were immaculate. Breakfast was enjoyable and hot food cooked to order. The... More

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Carolyn Powell, General Manager at BEST WESTERN Heronston Hotel, responded to this review
22 July 2011

Thank you for all of your kind comments regarding our facilities and our staff. Your comments will be passed on to all of the staff concerned. I am glad that you liked our refurbished Executive bedrooms too. Our Crane Restaurant and our Heron Bar and Lounge are also included in our ongoing refurbishment programme. We look forward to welcoming you... More

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Additional Information about BEST WESTERN Heronston Hotel

  • Best Western Cardiff
  • Bridgend Best Western
  • Best Western Bridgend
Address: Ewenny Road, Bridgend CF35 5AW, Wales
Price range (per night):* RM166 - 289

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BEST WESTERN Heronston Hotel
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