I was surprised to see some bad reviews on here and I don't agree with them. My stay was great. I had a twin room with a private bathroom (albeit across the hall from my room). Both the bedroom and bathroom were clean and nicely decorated. I understand that the hotel (in reality it's a B&B) has had a refurbishment,... More

Be warned if attending an event or concert at the millennium stadium in Cardiff , make sure you book a room with a chain hotel, as we were charged £140 for a substandard twin room , the place is musty and stale smelling there was no-one around when we checked and were just handed a key to a room by... More

I booked on short notice and arrived after the advertised time to sign in. None of which mattered- I was shown to a fine clean room with ensuit shower & facilities and plenty of toiletries. Even for a Tuesday, the road was very quiet indeed for somewhere so close to the city centre. After a refreshing night, I was offered... More

Health and safety?? Had to walk down unlit ginnell to room that was obviously an outhouse at some time. Curtains didn't draw properly and show doors didn't shut. En-suite so tiny! Damp, musty smell on entry to hotel, wouldn't want to have seen p0lace before refurbishment! VERY overpriced. While we were there (2nights) lights in ginnell were out, a leak... More

very friendly staff, approachable and helpful, high standards of cleanliness,nice decor, convenient location.No complaints

Stayed here for a weekend with my friends. I am unsure whether the hotel has been taken over, however you could not have asked for friendlier staff, if it hasnt i am baffled as to why there have been bad comments on this site. Our rooms were clean and spacious and the location was perfect. We were in the bustling... More

Thread bear carpets on the stairs, fraying carpets in the room. The twin room we booked had inadequate heating - had to ask for an extra duvet for the second night. Poor quality furniture and dirty, badly fitted valance sheets. Dirty quilts, dubious stains on the bathroom bin & curtains and scuff marks on the walls. Only a single bulb... More

Many causes for concern here: there was no fire notice in our bedroom, we were not required to register, and there was a gas boiler in what we at first thought was a clothes cupboard. Although the boiler was new and looked safe, it was noisy and added to the lack of feeling of concern for guests' comfort and safety.... More

Stayed at the hotel for 4 Nights, I must say it was very friendly and nice clean rooms. It is more like a B and B then a hotel which I was told when I booked. Nothing seemed to much trouble. I had to move rooms on the 2nd night as the hotel was fully booked, both rooms i stayed... More