The staff are doing the best they can it seams. If I were the owner I would be embarrassed to admit it.
The rooms are large, I had black mold growing in the bathroom. The mattress is about thirty years old, thin with springs nearly poking through. The tv is in a corner on the far side of the room...
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Dear DM, thank you for your comments we are in the process of re-grouting some bathrooms where the grout has turned black and also in the last year have replaced over 60 beds. Constant improvements are being made all the time, but I am sure you can appreciate it is a big hotel. The comment that you say were told...
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stayed for 4nights BB/EM. 3rd MAY 2012. room clean & tidy. Food excellent. Staff attentive & pleasant. would consider staying here again.
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Dear chatticathy, Thank you for your comments I am glad to hear you had a great time and will pass your comments onto the team. Hopefully we will see you again in the future.
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My husband and I stayed here recently and for the price I paid I was completely overcharged. The hotel needs completely revamping, we were put in a family room which I didnt mind but it only had one plug socket...bizarre! The telephone line was dead in the room, this was frustrating as we had an early flight the following morning....
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Dear borntoshop7474, I am sorry that you feel you were overcharged but the price is clearly displayed and is your option to pay or not. The hotel is old and would obviously benefit from some revamping including more sockets in rooms, although there are more than one. I apologies for the telephone not working and the issue has been repaired...
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If you like cold showers, yesterday's food severed the next day, no beer in the bar grumpy awkward staff who insult you, things stolen from your room, Internet that they claim is free but can't use because they can't cope with the amount of people there, tv with your standard 5 channels (not even FREEVIEW), old and disgusting decor (...
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Dear Johndoe2012, I am sorry that you found our customers to be noisy and abrupt and did not really enjoy anything about the hotel. I am puzzled as to your comment about things stolen from your room as nothing was reported to Barry.
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Day 3 on the round Britain tour. I had trouble booking a hotel in Aberdeen, I was told it was to do with the Oil rig staff. I settled for the Britannia which up to this point was the most expensive hotel on my tour at £97.38. It was a big ediface and from walking in to the foyer I...
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Dear BOOTFAIRBILLIE, thank you for your comments, unfortunately Aberdeen is an expensive place for hotels and especially during the week. It is nice to hear that you found it slick and precise however the staff should still be friendly so I apologies if they were not.
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Bookings.com made a balls up on my booking with not adding breakfast. So not the hotels fault.
Reception staff were strung out with working night shift and then continuing to work days due to lack of staff. Cleaners were all foreign with poor English.
Ordered room service, not to bad. Arrived quick and as ordered. Also had a surprise to...
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Dear Weepeeinloby, thank you for your comments and I am glad on the whole you had a good stay. The reception staff do generally work a late shift then an early, this is common in hotels and is not done due to lack of staff, equally the girl who delivered your room service was the Duty Manager as staff also...
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Had to stay at this hotel last night. What a horrible, shabby, grubby dump. Also had to pay EXTRA to use the pool and sauna. Vastly overpriced at £100 for B & B and and extra £4 for the comedy pool and sauna "facilities".
Due to the distance away from home a hotel stay was unavoidable but I would definitely...
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Dear cameron4135, I am sorry that you did not like the hotel. We do charge extra for the use of the leisure facilities, and like the rooms, it is your option to pay and use the facilities or not.
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Good hotel and meal package for 5 days at the end of January 2012. The room was reasonable and there was good parking, food OK but not gourmet – certainly adequate, helpful and friendly staff. The advertised free WiFi was hopeless anywhere except behind the lift shaft, next to the stairwell on most floors and even then not great...
I...
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Dear itacud, thank you for your comments and I am glad you had a good stay with us. We sometimes get issues with the WiFi and have spoken to BT about this, apparently our WiFi comes from the local exchange and depending on usage (both at the hotel and in the area) can slow down. You always are better to...
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I have stayed at this hotel on numerous occasions with work and would love to slate it for all its obvious failings but I cant help but being slightly fond of it for some bizarre reason. The rooms are a really good size although dated, I have always found them to be clean. The beds are really comfy and there...
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Dear travelingmatt748, thank you for your comments and I am glad that you find the rooms to be a good size and clean and with great showers, as well as enjoying the free WiFi and ample parking and enjoy the reasonably priced food. Yes the hotel is a bit dated and we do have some staff turnover that does cause...
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New to trip advisor but had to comment on the worst hotel experience we ever had, hotel looks tired and didnt disapiont inside either requires refurbishment, also there was an unexpected charge for use of the swiming pool and gym which i may add says in the room info was free. The dining experience hmmmmmm well what can i say...
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Dear Ebuddude, the hotel is old and would benefit from refurbishment. We do charge a nominal fee for guests to use the leisure facilities, this was changed in most room information packs but your room must have been missed and I apologiees for that, however it is clearly stated at the entrance of the facility. Our staff do multitask and...
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