I never ever wrote a review before on any place or hotel but felt compelled to do this for this hotel to warn others. Stayed here for 2 nights for the Highland & Islands Music and dance festival and never again . On entering the twin room (my mother had another single room ) the stale smell of smoke hit... More

Stayed for 1 night on business in May. I was looking for a hotel close to the town, with a pool and within a budget of around £70/£75 per night. I booked with an online booking service and reviews seemed OK. I should have checked TripAdvisor too and I am tottaly gutted I didn't, as I would never have booked... More

This hotel is dated, grubby and generally awful. We booked it because we have dogs and dog friendly places are hard to find. I wish we hadn't because it was not cheap and certainly not cheerful. The rooms were cold, and damp and the bed was not worth sleeping in but our room was so small we had no choice.... More

Stayed here for two nights. The room was cold and very dated. No hot water for a shower or a wash. The general feel of the the place was that it needs a good clean and updating. The leisure spa also run down and dirty. Such a shame could be a lovely place. Would not advise anyone to stay here.

Lets start this review with the positives... I had booked 2 nights at this crumbling wreck of a hotel, and my plans got changed last minute - the hotel staff amended my booking with no hassle at all, so that was good of them. First of all finding a parking space in the "car park" was a bit of a... More

We stayed here in June and the only good thing about our stay it was when we were not in the hotel and the weather. We made the mistake of not checking tripadvisor before we booked. The staff are very stand-offish, the room was musky and very dated. There was alot of unecessary funitre in the already small room. The... More

Stay hear again n was a fab 2nights staff really went out there way to make us feel welcome karin great host greeting us showing us our rooms n stewart who was a total gent on our both visits n laura anne staff top class will defo go back again, n again. Xx

Stayed here in june me my hubby n wee boy plus our dog as my oldest bestest friend karin works there had a fab time rooms are a bit dated but clean breakfast was nice n all the staff are really welcoming great wee stay.

Don't believe comments left by sad folk who are misguided in believing that the Lancaster Hotel is a 5* Hotel , She is not and to be honest shes a little tired . However she may need just a little TLC but her charm and staff offer a outstanding level of service and "home from home "attitude We were made... More