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All 140 Edinburgh hotels »

Sheraton Grand Hotel & Spa

5.0 of 5
1 Festival Square, Edinburgh EH3 9SR, Scotland
Hotel amenities
Sheraton Grand Hotel & Spa
Ranked #40 of 140 hotels in Edinburgh
4.5 of 5 stars 658 Reviews
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658 reviews from our community

What travellers say about this hotel
  • Club lounge(24)
  • Castle view(16)
  • Very nice(14)
  • Friendly and helpful(12)
  • Mood lighting(10)
  • Great location(10)
  • New rooms(10)
  • Very good(8)
  • Princes street(8)
  • High standard(7)
Traveller rating
    308
    181
    89
    53
    27
Only show reviews for Family (68) | Couples (278) | Business (98)
Date Rating
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 14 May 2012
1
person found this review helpful

Certainly one of the best hotels we've stayed at and we have stayed in our fair share of 5 star hotels. Might be slightly more expensive than some other hotels in the area but well worth it for the standard and location. From the moment we arrived until we left the staff were very pleasant and always willing to help.... More

Was this review helpful? Yes
SheratonEdinburgh, General Manager at Sheraton Grand Hotel & Spa, responded to this review
16 May 2012

Dear Guest Thank you for taking the time to review your recent stay with us. I am delighted that you enjoyed your stay and glad that you chose to upgrade to our Club package and use the Club Lounge and Escape at One. I will certainly share this review with the team here as this will motivate them to maintain... More

Saint Francisville, Louisiana
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 12 May 2012
1
person found this review helpful

Don't stay here if you have a busy sight seeing schedule. This is where you stay if you just want to relax and enjoy just being alive. Actually, we had not planned to stay here. We had booked a room at another hotel in Edinburgh. We were attempting to reach it in our rented car with the advise of the... More

Was this review helpful? Yes
SheratonEdinburgh, General Manager at Sheraton Grand Hotel & Spa, responded to this review
14 May 2012

Dear Guest Thank you so much for taking the time to review your recent stay with us. I am sorry to hear that your sat nav was not working correctly, but glad that you ended up staying with us. I am of course delighted to read that you enjoyed your stay with us and that you made full use of... More

Galway, Ireland
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 11 May 2012
1
person found this review helpful

Spent a weekend here with my partner in crime at the end of April and we had a ball. We had a room with a view of the Castle and as for the room it was FAB! The bathroom was amazing, they really did an excellent job with the re-furb! Cool lighting in the bathroom and the heated mirror was... More

Was this review helpful? Yes
SheratonEdinburgh, General Manager at Sheraton Grand Hotel & Spa, responded to this review
14 May 2012

Dear Guest Thank you for your great review after your recent stay with us. I am delighted that you enjoyed your stay with us and I will of course share your comments with my colleagues at One Square too, who will be equally delighted. Thank you once again and look forward to welcoming you back soon. Warm regards. JP Kavanagh... More

Cheltenham, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 11 May 2012
1
person found this review helpful

We've just had a family reunion at the Sheraton and the hotel is fantastic. The refurb is finished and the rooms, bar, restaurant are all top notch. We had dinner in the One square restaurant on our first night and the food was lovely but wow, what a setting when you see the castle. Our room was small and overlooking... More

Was this review helpful? Yes
SheratonEdinburgh, General Manager at Sheraton Grand Hotel & Spa, responded to this review
14 May 2012

Dear Guest I was delighted to read that you enjoyed your stay with us recently, I very much appreciate you taking the time to share this with everyone. I am glad that you enjoyed your stay with us and we look forward to welcoming you all back in the near future. Warm regards. JP Kavanagh General Manager More

surrey
Contributor
20 reviews 20 reviews
Reviews in 13 cities Reviews in 13 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 10 May 2012
1
person found this review helpful

We stayed here one night for my husband's company 'do'.All staff were very welcoming and helpful on arrival and the check-in was fast and efficient.Our room was ok,although not very big....a glass bathroom took up one corner of the room....large bath,shower sink etc and an amazing lighting configuration.......dimmers,colours etc....far too 'over the top'....what happened to 'normal' lighting??The bed was amazing......super... More

Was this review helpful? Yes
SheratonEdinburgh, General Manager at Sheraton Grand Hotel & Spa, responded to this review
14 May 2012

Dear Guest Thank you for taking the time to review your recent stay with us. I am delighted that overall you enjoyed your stay here and hope we can welcome you back in the very near future. Best regards. JP Kavanagh General Manager More

Boston, Massachusetts
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 9 May 2012
1
person found this review helpful

We are Starwood members and have stayed at their hotels all over the world and in my opinion the Edinburgh Grand is high on my list! At check-in, the stuff were extremely helpful and patient providing great recommendations for dinner around the city. Our room with a castle view - wow is all I can say. I disagree with the... More

Was this review helpful? Yes
SheratonEdinburgh, General Manager at Sheraton Grand Hotel & Spa, responded to this review
10 May 2012

Dear Guest Thank you sincerely for your review of your recent stay with us. I appreciate you taking the time to share the highlights of your stay with us and I am delighted that overall you enjoyed your time here in Edinburgh. Thank you once again and we look forward to welcoming you back to the Sheraton Grand Hotel &... More

Glasgow
2 reviews
2 of 5 stars Reviewed 8 May 2012

Stayed for a sunday night birthday meal with family and was throughly disappointed with the service, food quality and the lack of the cosseting feeling of welcome and relaxation. In contrast, this is offered by many other 5 star hotels in Scotland in which I have either stayed or worked. I didn't handle the booking or utilise any facilities beyond... More

Was this review helpful? Yes
Salt Lake City, Utah
1 review
5 of 5 stars Reviewed 8 May 2012

Spent 5 nights and had a wonderful experience. The Hotel has just been remodeled and is in great shape. The staff was very friendly and helpful. It is close to the Castle and has some decent restaurants within walking distance. Only down side, no ice machine which I assume is typical of all European Hotels . More

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London, United Kingdom
1 review
1 of 5 stars Reviewed 8 May 2012

Having had many afternoon tea experiences in London Hotels, we had certain expectations for what we should receive. All other afternoon tea's we have experienced you have unlimited tea included in the price. This is not the case at the Sheraton. Apparently their policy is only to include a top up of luke warm water into your tea pot not... More

Was this review helpful? Yes
Aberdeen
Senior Reviewer
10 reviews 10 reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 7 May 2012

Arrived by car, to be met by a Concierge who took our bags and parked the car (£9 per day). We had booked through Travel Republic who had sent us our booking confirmation but the hotel did not have a reservation for us. Eventually Sylvia, a very helpful Receptionist, issued us a key for our club room. The room was... More

Was this review helpful? Yes
SheratonEdinburgh, General Manager at Sheraton Grand Hotel & Spa, responded to this review
9 May 2012

Dear Guest Thank you for sharing your review from your very recent stay with us on Trip Advisor. I am pleased that overall you enjoyed your stay with us in one of our Club Rooms and made use of the Club Lounge and Escape at One. Regarding the issues you encountered, I will review with the team to ensure that... More

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Additional Information about Sheraton Grand Hotel & Spa

  • Sheraton Grand Hotel
  • Sheraton Edinburgh
  • Sheraton Spa
  • Edinburgh Grand Hotel Sheraton
  • Edinburgh Sheraton
  • Edinburgh Sheraton Spa
  • Sheraton Spa Edinburgh
Address: 1 Festival Square, Edinburgh EH3 9SR, Scotland
Price range (per night):* RM685 - 1,787

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Sheraton Grand Hotel & Spa
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