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Mercure Edinburgh City - Princes Street Hotel

3.0 of 5
Princes Street, Edinburgh EH2 2DG, Scotland
Hotel amenities
Mercure Edinburgh City - Princes Street Hotel
Ranked #93 of 142 hotels in Edinburgh
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447 reviews from our community

Traveller rating
    102
    183
    111
    32
    19
See reviews for
Families
59
 
Couples
191
 
Solo
37
 
Business
45
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Warwickshire
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 24 May 2013 NEW

Arrived early Sunday afternoon and were quickly checked in. We had paid the extra for a castle view and this was worth it especially at night when everything was lit up. The room was large and shower good although the bathroom was a little small. Bed was comfy but two singles pushed together and not a double. Was a little... More

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Edinburgh
1 review
5 of 5 stars Reviewed 23 May 2013 NEW

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Review collected in partnership with Easytobook.com

James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review
24 May 2013

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Calgary, Canada
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 21 May 2013 NEW

I stayed in Mercure Edinburgh City hotel in May, while i was in Edinburgh for business and except the location being on princes street, there was not much good to add. even the location is not great if you have heavy luggage. the street is closed to traffic for road works and you have to wheel your luggage a bit.... More

Was this review helpful? Yes 1
James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review
23 May 2013

Dear Guest, I am really sorry to hear that your stay was not up to your expectations. We treat all of our comments with the utmost seriousness and value your feedback. Kind Regards James Fraser General Manager More

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1 of 5 stars Reviewed 20 May 2013 NEW

I came for morning coffee with 3 friends a few weeks ago.It was the first time I had been in the hotel for years. We went to the coffee area and collected 2 cafetieres of coffee which the person had already plunged. The coffee tasted like dishwater. We also bought a danish pastry each which was anything but fresh so... More

Was this review helpful? Yes 1
James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review
21 May 2013

Dear Guest, Thank you for taking the time to provide us with your feedback. I am sorry that you experience less than satisfactory service and I can assure you I have addressed this with the Restaurant. I hope to welcome you back to the hotel in the future so we can provide you with the high service standards you should... More

Jock in Brum
Top Contributor
83 reviews 83 reviews
41 hotel reviews
Reviews in 40 cities Reviews in 40 cities
84 helpful votes 84 helpful votes
2 of 5 stars Reviewed 16 May 2013

Check in was delivered by a surly woman, who initially refused to acknowledge us and only responded to my third cheerfull "hello". With a glum and slightly distant air we had our keys and left. The room (668) was of moderate size with decor that needed a lick of paint, scruffy and scraped walls and woodwork are not a good... More

Was this review helpful? Yes 1
James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review
18 May 2013

Dear Guest, Thank you for taking the time to write a review. I am sorry you feel we did not meet your expectations. We do aim to meet all guests requests and I am sorry on this occasion we were unable to meet them. We value your feedback and I am sorry to read you would not stay with us... More

Atlanta
Top Contributor
78 reviews 78 reviews
16 hotel reviews
Reviews in 33 cities Reviews in 33 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 16 May 2013 via mobile

The hotel has a great location to restaurants and shopping, but the best part is the castle view! It is fantastic and if you are lucky you will get a castle view from your room. I stayed in 772 which is a single room with a shared balcony overlooking Princess St and the castle. Rooms were updated and nice but... More

Was this review helpful? Yes
James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review
18 May 2013

Dear Guest, Thank you for taking the time to provide us with positive feedback. I am pleased you enjoyed your stay and look forward to welcoming you in the future. Kind regards, James Fraser General Manager More

Jakarta
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 15 May 2013

My husband and I stayed here on May 7th for one night. And then again on the 11th - 13th, but I'll write a separate review for that. We stayed in a standard double room, with Castle view room 469. The room was adequate for what we needed. Bed was comfy and the breakfast was good. All the staff we... More

Was this review helpful? Yes
James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review
16 May 2013

Dear Guest, Thank you for taking the time to write a review. I am delighted that you enjoyed your visit. I look forward to seeing you again in the near future. Kind regards, James Fraser General Manager More

Oslo, Norway
Senior Contributor
36 reviews 36 reviews
17 hotel reviews
Reviews in 10 cities Reviews in 10 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 15 May 2013

It´s a good location for shopping, sightseeing and nightlife. The rooms were small, it´s ok, but it´s a challenge were to put the luggage. A lot of noise from the street at night. If you like to stay at a charming and cosy hotel, don´t choose this. This hotel is best if you want to stay close to everything, and... More

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See 7 more reviews by sivling for Edinburgh
James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review
16 May 2013

Dear Guest, Thank you for taking the time to provide us with valued feedback. We appreciate all guest reviews as it enables us to improve our product and service delivery. I hope to welcome you back the Mercure Edinburgh again in the future. Kind Regards James Fraser General Manager More

Oslo, Norway
1 review
5 of 5 stars Reviewed 15 May 2013

Stayed in for 4 nights on a pure pleasure trip. Room spacious and clean, (5. floor) and staff extremely nice and helpful. Perfect location, with walking distance to all main attractions, and a stunning view of the park and Old town. Would not hesitate to recommend this hotel, as we found everything to be as expected, or better!

Was this review helpful? Yes
James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review
16 May 2013

Dear Guest, Thank you for such a kind review. I am pleased that the staff made your stay enjoyable. We look forward to welcoming you back in the future. Kind Regards James Fraser General Manager More

Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 15 May 2013 via mobile

I was here for 2 nights on business. I've only given 3 stars because I was visiting on business and so was in the smallest room. I usually go for something more upgraded so although the room I had was nice and quiet it didn't have air conditioning, or a fan in the bathroom so it was very hot all... More

Was this review helpful? Yes
James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review
16 May 2013

Dear Guest, Thank you for taking the time to provide us with your feedback. I am glad you enjoyed your stay in Edinburgh and hope to welcome you back in the future. Kind Regards James Fraser General Manager More

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Additional Information about Mercure Edinburgh City - Princes Street Hotel

Also Known As:
Ramada Hotel Edinburgh
Ramada Hotel Mount Royal
Ramada Edinburgh
Edinburgh Ramada
Mercure Edinburgh City - Princes Street Hotel Scotland
Address: Princes Street, Edinburgh EH2 2DG, Scotland
Region: United Kingdom > Scotland > Edinburgh
Amenities:
Bar/Lounge Business Centre Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #93 of 142 hotels in Edinburgh
Price range (per night): RM450 - 932
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Downtown Hotel built above 2 well-known stores (Jenners & Marks & Spencer) in the heart of the city. ... more   less 
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Mercure Edinburgh City - Princes Street Hotel
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