Like the previous review we used an 'itison' voucher' and we on stayed Sunday 6th May. Having since looked at the reviews - terrible & poor - on Tripadvisor we wondered if we stayed at the same hotel. Originally we were given the key to room 207 a double room on the ground floor at the back but as we... More

Spent last Sunday night at this hotel and after reading review on this site wasn't quite sure what to expect. Went on an Itison deal and couldn't fault anything at all. Staff very pleasant on arrival, room in Garden Suite was lovely, large space room and bathroom, very comfy king size bed, tea/coffee making facilities, trouser press and iron with... More

Spent 1 night here, hotel itself very pleasant, room and bathroom clean. Lack of coffee making facilities in room was a disapointment. Reception very efficient and friendly. Food was of a good standard at Wallaces restaurant but very pricey for meagre portions. Staff also very poor, demonstrating a lack of understanding of what is on the menu. Also misinterpreted a... More

I had purchased a voucher from 'Glagow's Great Deal' at £10.95 for 2 people for the High Tea but wished I hadn't bothered. The waiter who served myself and my husbabnd was pleasant enough but didn't seem to have a clue what he was doing or what our voucher was for. We were initally given the wrong deal (even though... More

One of the worst customer experiences I have ever had in a restaurant... I had purchased a couple of 'Today's Great Deal' high tea vouchers for which I paid £10.95 each for two people (approx. half price). The restaurant was not busy at all but the staff were slow, incompetant (did not bring enough cups/plates for the four of us... More

We weren't expecting too much from this hotel on an Itison deal, however, we were very pleasantly surprised by standard of hotel. Obviously Grangemouth isn't going to produce lovely views, but the room (Garden Suite) was a good size and very clean. Although close to motorway, we didn't hear anything. Meal in Le Chardon was lovely. It's not quite 'fine... More

I would just like to say that my partner and I purchased an ITISON deal to stay here for my 25th Birthday. It certainly sounded like a deal at the time but on arrival we noticed a huge construction site at the front of the hotel which woke us up in the morning. The room was okay, very roomy but... More

We stayed one night in two connecting rooms with our three granddaughters. Unfortunately the rooms were in the annexe which is outside and some distance from the entrance to the main hotel building and as it was raining it was not pleasant going for dinner and breakfast. The rooms were pleasant enough - fairly spacious and clean, however wifi was... More

Initial impression was very favourable, and during our stay nothing caused us to change our opinion. Staff very friendly, and extremely helpful offering help and assistance whenever they could. Pleasant surroundings, very clean and tidy with very relaxing atmosphere, which made our stay even more enjoyable. Room very spacious, which suited our requirements perfectly. Food at the hotel was excellent,... More