Looks ok from the outside but inside decor questionable. No hot water for a morning shower. Damp smell in room. Lumpy bed. Food poor. More

The hotel is well located in the centre of Fort William, a short walk from the station and just down from the main street. The room I was staying in was at the back of the hotel and for the price paid quite small. Just a single bed with a tiny bathroom and a small cupboard. However, the room was... More

Just stayed in family room of the hotel,like to say I was really impressed,having read some other reviews was bit dubious but don't know what there problem was,we arrived Saturday afternoon and greeted was really nice by a young Asian man(sorry forgot his name) and he was most helpful the room as I say was a family room and again... More

We arrived on Sat 14th of April for a 1 night stay ( thank goodness) On having read previous reviews on this hotel, I noted the main one was poor or no water pressure to the showers, but this was to be corrected. at least 6 Months ago. On arrival in our room I checked the shower, but alas the... More

This is a lovely hotel, beautifully decorated, the bedroom we had was gorgeous, corner site with huge bay window, four poster bed, tastefully decorated and not too modern in keeping with the age of the building. Our bathroom was fantastic, jacuzzi bath which we didn't realise we were getting when we booked so a real bonus. It took a few... More

We were upgraded to the Imperial room (suite?) when we arrived with no explanation; I presume it was because the hotel seemed empty. It was an enormous room, with a bathroom so large that their was a pillar in it. I've never seen a larger bathroom outside of a Russian palace. It had a good-size jacuzzi tub. The bed was... More

Good convenient location, nice bedroom decor and cosy bar but let down by the usual Best Western mediocrity. Parking is difficult, water not always hot, breakfast dull (still not sure why the waiter laughed when I asked for an omelette. Apparently they 'can't do them'!). The price is reasonable but it's all very average.... More

Nothing wrong with this hotel overall, it's the attention to detail that's missing. The staff are excellent and you feel that they genuinely want to please you. The hotel is in an excellent location, it looks great from outside and not bad inside either. What let this hotel down was the cleanliness. Generally it was spotless, my bathroom was gleaming... More

We stayed here for 1 night in August 2011, we had not pre-booked and unfortunately we drove past many other hotels and B&Bs before we stopped here for it's central location. We were asked to pay on arrival at the hotel for our room. £120 for my husband and I B&B plus a travel cot for our baby. We were... More