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All 22 Ayr hotels

Western House Hotel

4.0 of 5
2 Craigie Road, Ayr KA8 0HA, Scotland
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Western House Hotel
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Ranked #7 of 22 hotels in Ayr
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236 reviews from our community

Traveller rating
    151
    56
    15
    10
    4
See reviews for
Families
50
 
Couples
103
 
Solo
4
 
Business
24
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
glasgow
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 16 June 2013 NEW

Stayed here overnight whilst visiting Ayr Racecourse. We had looked at this hotel many times as we regularly attend race meetings, however we thought it was a bit pricey. Managed to get a good deal though on Laterooms for B&B. We were allocated a room in the courtyard which we knew before we went. We also knew through reading tripadvisor... More

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wsussex
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 14 June 2013 NEW

We attended a wedding at the Western House Hotel, the staff were friendly, the food was excellent and the service was attended outside, obviously the bits for the wedding ie flowers and table decor, and decorations were done by the family not the hotel but they were very helpful with anything that was needed. Our room had dressing gowns, slippers,... More

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Brighton , East Sussex
Senior Contributor
36 reviews 36 reviews
36 hotel reviews
Reviews in 27 cities Reviews in 27 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 14 June 2013 NEW

Went to a wedding in June, and I have to say a lovely hotel. We had a room in the courtyard, very clean, spacious room , lovely comfortable bed, and great bathroom. The grounds of the hotel are immaculate, the bar area and service very good. The service throughout the wedding was first class, food exceptional, and I would certainly... More

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Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 of 5 stars Reviewed 11 June 2013 via mobile

As a tour driver I stay in many many hotels throughout the year some good bad some indifferent On arrival there is no signage for parking just no entry signs Allocation of disabled room for a able bodied 6ft 3 inch tall man rather insulting as most appliances are at eye level and totally inadequate for most able bodied people... More

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WesternHouse014, General Manager at Western House Hotel, responded to this review
18 June 2013

Dear Guest I would be grateful if you could call me at the Hotel on 01292 294990, to discuss this review further as it is my understanding that an alternative room was offered, but refused. Kind Regards Malcolm Balish General Manager More

Irvine, United Kingdom
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 10 June 2013

Attended a friends wedding at Western House Hotel and stayed the night, Western House is so perfect that we have now booked our wedding here as well. The food is perfect and there is the option to order your breakfast to your room, which after a good few drinks at the wedding we opted for. (longer in bed!!) We had... More

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Perth, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 June 2013

Attended wedding in June. Staff and wedding coordinator excellent. However I have a 7 month old and I found the facilities somewhat lacking. Only baby changing table is in female toilets which meant I had to change my son on the floor of disabled toilet. Unable to heat his dinner as not allowed to use microwave and not able to... More

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Nottingham, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 June 2013

A very good standard of hotel with well equipped rooms with helpful and friendly receptionist. The only slight let down was having to wait to be seated for breakfast. This room appeared quite small for the hotel. And this wasn't a busy time of the year. Goodness only knows what it's like when the hotel is full. When I got... More

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WesternHouse014, General Manager at Western House Hotel, responded to this review
4 June 2013

Dear Guest Thank you for your comments regarding the hotel and your stay . I am glad you found the hotel to be of the highest standards and I hope we have the pleasure of you staying with us again. Kind regards Malcolm Balish General Manager More

Paisley, United Kingdom
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 30 May 2013

Stayed one night last year in Cheltenham suite , it was fantastic. Evening meal was great , breakfast in the jockey restaurant was great, all in all a very enjoyable night away. My wife and myself returned on 18th may this year, we stayed in the junior suite the room was even better than the Cheltenham, the evening meal was... More

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WesternHouse014, General Manager at Western House Hotel, responded to this review
4 June 2013

Dear Guest. Please accept my sincere apologies for your recent below standard stay here at Western House Hotel. I am sorry, we should have advised you on arrival that the we had an event on in the main house and given you the option to move to one of our courtyard rooms. Please accept my apologies for this not happening.... More

Glasgow, Scotland
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 28 May 2013

We stayed in the Western House for one night for a friends wedding. As a wedding venue it was perfect and since the weather was good the gardens were just beautiful for photographs. The food was good and it appeared the staff were friendly and helpful. We stayed in a 'Courtyard Room' which is in a separate block from the... More

Was this review helpful? Yes 1
WesternHouse014, General Manager at Western House Hotel, responded to this review
4 June 2013

Dear Guest . Thank you for your comments regarding your stay and we hope we have the pleasure of you staying with us in the future. Kind regards Malcolm Balish General Manager More

Scotland
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
Reviews in 22 cities Reviews in 22 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 25 May 2013 via mobile

We were attending a 25th wedding anniversary and needed somewhere to stay This location ticked all the boxes We arrived mid afternoon and checked in Room was lovely clean and of high standard Shower took a bit if adjusting to get the right temp only a minor thing We'd forgotten to pack toothpaste room service was called and some was... More

Was this review helpful? Yes 1
WesternHouse014, General Manager at Western House Hotel, responded to this review
4 June 2013

Dear Guest. Thank you very much for your kind comments regarding our staff and accommodation . Please be assured I am reacting to your comments regarding breakfast and we are reacting to it Thank you again Kind regards Malcolm Balish General Manager More

 
 
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Additional Information about Western House Hotel

Also Known As:
Western Hotel Ayr
Western House Hotel Ayr
Western House Hotel Ayr, Ayrshire
Address: 2 Craigie Road, Ayr KA8 0HA, Scotland
Phone Number:
Region: United Kingdom > Scotland > Ayrshire > South Ayrshire > Ayr
Amenities:
Bar/Lounge Business Centre Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Business Hotels in Ayr
#3 Family Hotels in Ayr
#3 Luxury Hotels in Ayr
#3 Romantic Hotels in Ayr
Price range (per night): RM302 - 664
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
An award-winning 4 Gold Star hotel located in Ayrshire, 5 minutes drive from Prestwick International Airport and with easy links by rail and road to Glasgow and Edinburgh city centre. The hotel, set in mature landscaped gardens, offers executive bedrooms and suites in the main house, and well appointed modern courtyard rooms.The 2AA rosette Jockey Club Restaurant offers an excellent dining experience using a high quality local produce prepared by our executive head chef.The hotel is an excellent venue for Meetings & Events and is the ideal base for both business and leisure guests. With free on site parking for over 250 cars and complimentary wifi.Western House is an ideal base for exploring the surrounding areas with many shops and golf courses nearby. Burns Country, Culzean Castle, and the Isle of Arran are within easy travelling distance.Awards Received:Scottish Hotel Wedding Team of the Year 2012/Scottish Reception Excellence Team Gold Medal 2012/Senior Wedding Planner Fellowship 2012/Scottish General Manager Gold Medal 2012/Scottish Rising Star of the Year 2012/ Scottish Rising Star General manager of the Year 2012/The Scottish Hotel Reception Team of the Year 2010/Visit Scotland’s Customer Care Award for Serviced Accommodation 2007/Hotel Review Scotland’s Customer Care Hotel of the Year 2009/ Hotel Review Scotland’s Scottish Wedding Hotel of the Year 2007, 2008 and 2009/Hotel Review Scotland’s National Hotel of the Year 2009/The Scottish Hotel & Review Guide Scotland’s Scottish Hotel of the Year 2009 ... more   less 
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