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Holiday Inn Express Hamilton

3.0 of 5
Keith Street, Hamilton ML3 7BL, Scotland
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Holiday Inn Express Hamilton
Ranked #1 of 4 hotels in Hamilton
4.0 of 5 stars 80 Reviews
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80 reviews from our community

    Trip type
Traveller rating
    25
    40
    7
    4
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Date Rating
London
2 reviews
1 of 5 stars Reviewed 21 May 2012 NEW

In this day and age it's shocking to me you could allow smoking in a hotel let alone on an entire floor! The hotel stinks of smoke and it's migraine inducing to say the least. I was booked in on a standard room by my company, when we arrived we were told 'our rate' £75 per night does not allow... More

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M Calpin, General Manager at Holiday Inn Express Hamilton, responded to this review
22 May 2012

Thank you for taking the time to let us know about your dissatisfaction with your recent stay with us, clearly the hotel did not provide you with the same level of comfort or enjoyment that we would like to have done so. Where you are correct is when you state that the hotel does have smoking bedrooms, ( in addition... More

Glasgow, United Kingdom
Senior Contributor
23 reviews 23 reviews
Reviews in 16 cities Reviews in 16 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 19 May 2012 NEW

The hotel was good value, clean and well laid out. As is the norm with these hotels now, breakfast was a help yourself buffet. It would have been much better if there had been bacon with the hot items. Plus the toaster didnt work. More

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M Calpin, General Manager at Holiday Inn Express Hamilton, responded to this review
21 May 2012

Thank you for the review of your recent stay with us. It was good to read that you found the hotel to be good value as well as clean, which are things aspects we aim to deliver on at all times. With regards to having bacon on in addition to the sausages, scrambled egg and beans, we are restricted in... More

USA
Senior Contributor
44 reviews 44 reviews
Reviews in 23 cities Reviews in 23 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 15 May 2012

Spent a pleasant night at this hotel. Public areas were attractive - a nice full bar (which we didn't use). Plenty of convenient parking and a serious shopping centre next door. Rooms were standard Holiday Inn Express. Only two small lacking points, both of which can be easily fixed: (1) no WiFi in the rooms (no idea why this is)... More

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M Calpin, General Manager at Holiday Inn Express Hamilton, responded to this review
17 May 2012

Thanks for the review of your stay with us, along with your observations, naturally we shall look to ensure the breakfast area is in tip top condition. With regards to the WiFi, currently we do provide free WiFi in our public areas, and chargeable Wired connections in our bedrooms, however, I am in discussions about providing WiFi throughout the building... More

Dublin, Ireland
2 reviews
5 of 5 stars Reviewed 7 May 2012

Once again i was very happy with the service i received... from the minute i arrived till the moment i left, the staff were pleasant and more than helpful. My daughter and i will stay again, hopefully soon! A massive thanks to all the staff in the hotel :) More

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M Calpin, General Manager at Holiday Inn Express Hamilton, responded to this review
10 May 2012

Michael Thank you for once again providing some feedback on your stay with us. It was good to read that we have been able to maintain a great level of service and positive comments such as your own do give us all another spring in our step. We look forward to seeing your and your daughter back with us, Mark More

penicuik
1 review
5 of 5 stars Reviewed 20 April 2012

I have stayed in this Holiday Inn quite a few times and the standard the staff keep is excellent. The dsabled room is spot on, one of the best I have been in, so well done Kate, Lisa, Lynsey, Louise and Mark Hartisun. More

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M Calpin, General Manager at Holiday Inn Express Hamilton, responded to this review
23 April 2012

Neil Thanks for your kind words. The accessible rooms are often positively commented upon by wheelchair users, so it is nice to have it in a review also. I will also pass on to the staff your compliments, Mark More

Stoke-on-Trent
Contributor
15 reviews 15 reviews
Reviews in 9 cities Reviews in 9 cities
4 of 5 stars Reviewed 7 April 2012

We stayed on priorityClub points for the night and we found the staff very helpful and friendly. The rooms are clean.In the lobby area is free wifi. Drove round a few times on arrival as you can see it, but you just can't figure out how to park and get to it. Finally parked across the road (free is you... More

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M Calpin, General Manager at Holiday Inn Express Hamilton, responded to this review
16 April 2012

Glad that you were able to take advantage of the Priority Club Rewards and stay with us for free, a good bonus that is available to all guests once they accumulate the points as you did. The comments about our staff are very welcome indeed, and it is good to know that our guests find the service to be both... More

Athlone, Ireland
1 review
5 of 5 stars Reviewed 28 March 2012

Stayed here for 3 nights 23rd - 26th March 2012. On entering the hotel we were met by 2 reception staff, friendly, polite and cheery. Quick check in. Room was perfect on the 3rd floor (327) good size, clean and tidy.Breakfast food was good and there was plenty choice. Nice Bar / Lounge area, prices good. Overall the staff were... More

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M Calpin, General Manager at Holiday Inn Express Hamilton, responded to this review
16 April 2012

Thank you for your comments on your recent stay with us - it is good to know that the staff provided you with a good welcome and the rest of your stay was also enjoyable. Do say hello the next time you are in the hotel, as it is good to know you in person! Mark More

Glasgow, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 27 March 2012

Have stayed a few time at this hotel on business, most recently in March 2012. Very handy for the motorway. Staff are very friendly and helpful. Nice bar and dining area. Breakfast is above average, mostly continental but with some hot food (scrabled egg, sausages and baked beans). In the evening there is a bar menu with a small secltion... More

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M Calpin, General Manager at Holiday Inn Express Hamilton, responded to this review
16 April 2012

Thank you Ubersaint for taking the time to leave your feedback on the hotel - it is appreciated to get the input from our guests. I am in discussions to get the tv's updated, although sometimes these things take longer than you would wish. Mark More

Tumwater, Washington
Contributor
18 reviews 18 reviews
Reviews in 12 cities Reviews in 12 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 18 March 2012

The staff is friendly and the rooms are clean.The lobby has free wifi, but is only in the lobby. This is one of those hotels that you can see, you just can't figure out how to park and get to it. Finally found parking in the shopping mall parking lot it is connected too. It was tough to find a... More

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M Calpin, General Manager at Holiday Inn Express Hamilton, responded to this review
20 March 2012

Hi Vic Thanks for taking the time to give your feedback on your recent stay wtih us, and I am sorry that you found the parking to be a bit of an issue. For others reading this, the car park has around 200 spaces and is shared with some shops which are adjacent to the hotel - you access it... More

Newcastle-upon-Tyne, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 14 March 2012
1
person found this review helpful

I have now been staying at this hotel occasionally for the last 3 Years. The Staff are VERY welcoming and even try to remember your preferences! Food is defiantly improving and the menu has changed substantially over the time I have been staying. I find that the quality is very very good considering the equipment that they have available in... More

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See 2 more reviews by Rocketman1066 for Hamilton
M Calpin, General Manager at Holiday Inn Express Hamilton, responded to this review
23 April 2012

Thanks for your latest review, it is great to see that we are still delivering what our customers are looking for, and also caring and noticing what is important to our guests! We look forward to keeping up the good service through to the summer (whenever that is) and beyond! Mark More

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Additional Information about Holiday Inn Express Hamilton

  • Hamilton Holiday Inn
  • Holiday Inn Hamilton
Address: Keith Street, Hamilton ML3 7BL, Scotland
Price range (per night):* RM198 - 468

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Holiday Inn Express Hamilton
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