In this day and age it's shocking to me you could allow smoking in a hotel let alone on an entire floor! The hotel stinks of smoke and it's migraine inducing to say the least. I was booked in on a standard room by my company, when we arrived we were told 'our rate' £75 per night does not allow...
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Thank you for taking the time to let us know about your dissatisfaction with your recent stay with us, clearly the hotel did not provide you with the same level of comfort or enjoyment that we would like to have done so.
Where you are correct is when you state that the hotel does have smoking bedrooms, ( in addition...
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The hotel was good value, clean and well laid out. As is the norm with these hotels now, breakfast was a help yourself buffet. It would have been much better if there had been bacon with the hot items. Plus the toaster didnt work.
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Thank you for the review of your recent stay with us. It was good to read that you found the hotel to be good value as well as clean, which are things aspects we aim to deliver on at all times.
With regards to having bacon on in addition to the sausages, scrambled egg and beans, we are restricted in...
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Spent a pleasant night at this hotel. Public areas were attractive - a nice full bar (which we didn't use). Plenty of convenient parking and a serious shopping centre next door. Rooms were standard Holiday Inn Express. Only two small lacking points, both of which can be easily fixed: (1) no WiFi in the rooms (no idea why this is)...
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Thanks for the review of your stay with us, along with your observations, naturally we shall look to ensure the breakfast area is in tip top condition.
With regards to the WiFi, currently we do provide free WiFi in our public areas, and chargeable Wired connections in our bedrooms, however, I am in discussions about providing WiFi throughout the building...
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Once again i was very happy with the service i received... from the minute i arrived till the moment i left, the staff were pleasant and more than helpful. My daughter and i will stay again, hopefully soon! A massive thanks to all the staff in the hotel :)
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Reviewed 6 October 2011
Michael
Thank you for once again providing some feedback on your stay with us. It was good to read that we have been able to maintain a great level of service and positive comments such as your own do give us all another spring in our step.
We look forward to seeing your and your daughter back with us,
Mark
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I have stayed in this Holiday Inn quite a few times and the standard the staff keep is excellent. The dsabled room is spot on, one of the best I have been in, so well done Kate, Lisa, Lynsey, Louise and Mark Hartisun.
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Neil
Thanks for your kind words. The accessible rooms are often positively commented upon by wheelchair users, so it is nice to have it in a review also.
I will also pass on to the staff your compliments,
Mark
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We stayed on priorityClub points for the night and we found the staff very helpful and friendly. The rooms are clean.In the lobby area is free wifi. Drove round a few times on arrival as you can see it, but you just can't figure out how to park and get to it. Finally parked across the road (free is you...
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Glad that you were able to take advantage of the Priority Club Rewards and stay with us for free, a good bonus that is available to all guests once they accumulate the points as you did.
The comments about our staff are very welcome indeed, and it is good to know that our guests find the service to be both...
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Stayed here for 3 nights 23rd - 26th March 2012. On entering the hotel we were met by 2 reception staff, friendly, polite and cheery. Quick check in. Room was perfect on the 3rd floor (327) good size, clean and tidy.Breakfast food was good and there was plenty choice.
Nice Bar / Lounge area, prices good.
Overall the staff were...
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Thank you for your comments on your recent stay with us - it is good to know that the staff provided you with a good welcome and the rest of your stay was also enjoyable.
Do say hello the next time you are in the hotel, as it is good to know you in person!
Mark
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Have stayed a few time at this hotel on business, most recently in March 2012.
Very handy for the motorway. Staff are very friendly and helpful. Nice bar and dining area. Breakfast is above average, mostly continental but with some hot food (scrabled egg, sausages and baked beans). In the evening there is a bar menu with a small secltion...
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Thank you Ubersaint for taking the time to leave your feedback on the hotel - it is appreciated to get the input from our guests.
I am in discussions to get the tv's updated, although sometimes these things take longer than you would wish.
Mark
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The staff is friendly and the rooms are clean.The lobby has free wifi, but is only in the lobby. This is one of those hotels that you can see, you just can't figure out how to park and get to it. Finally found parking in the shopping mall parking lot it is connected too. It was tough to find a...
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Hi Vic
Thanks for taking the time to give your feedback on your recent stay wtih us, and I am sorry that you found the parking to be a bit of an issue.
For others reading this, the car park has around 200 spaces and is shared with some shops which are adjacent to the hotel - you access it...
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I have now been staying at this hotel occasionally for the last 3 Years. The Staff are VERY welcoming and even try to remember your preferences! Food is defiantly improving and the menu has changed substantially over the time I have been staying. I find that the quality is very very good considering the equipment that they have available in...
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Reviewed 10 October 2011
Reviewed 18 November 2010
Thanks for your latest review, it is great to see that we are still delivering what our customers are looking for, and also caring and noticing what is important to our guests!
We look forward to keeping up the good service through to the summer (whenever that is) and beyond!
Mark
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