My first stay in a Premier Inn and I was very pleasantly surprised at the high standard of the room. I asked to be changed to a first floor room as I was staying alone, and this was quickly done. Very friendly, professional staff on duty at check-in and departure. I had the best night's sleep for a long time!... More

We booked his as a simple bank holiday get away. The reception we received on arrival was really welcoming and as you would expect. Our room was of the usual standard although seemed smaller than usually expected. The bathroom was clean but smelt of urine. We pointed this out to reception and we were given an apology and they changed... More

We stayed here from the 3rd May - 6th and were just so impressed by the ladies on reception. We were greeted with a smile and helpful information and nothing seemed to be too much trouble. We always asked for extra teas/coffees/milk and it was never a problem. We ate in the restaurant twice and it was the usual food... More

We stayed in this lodge for three nights (a bank holiday weekend). Not the best welcome. The receptionist was not the friendliest. After a 5 minute wait at an unmanned reception desk, she turned up. She did not apologise for keeping us waiting - instead her initial words were 'Oh it's all hectic!'. Then when we checked in, instead of... More

Good prices, friendly staff, great that there's a restaurant attached. More

Just returned from a short break in sodden Gloucestershire ! however our stay at this hotel was exceptional, the staff were freindly and cheerful and looked to be enjoying their work. nothing was too much trouble. Jean who oversaw breakfast was wonderful really welcoming and efficient not too intrusive but happy to converse.Noisy neighbours but that could happen anywhere. More

Good overall experience. Room not warm enough with no user controls. Very cold outside and when I arrived at 2130h two windows in the room were open - why? Staff and cleanliness brilliant. I like real soap and Premier Inn has the horribke squeezy things. One was empty. More

The service we received at the Twigworth Premier Inn was great. The receptionist - Zoe was very welcoming as were the waiting staff, Dean and Jean, in the pub/restaurant attached. The evening meal and cooked breakfast were very good value for money and nothing was too much trouble. The room was clean and comfortable. The premier inn was situated just... More

The inn at Twigworth had staff that were very welcoming and friendly. The rooms are very spacious and very clean. The restaurant has a nice relaxing atmosphere, good food and excellent service. The position gives easy access to both Gloucester & Cheltenham. More