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Holiday Inn Express Gatwick-Crawley

3.0 of 5
Haslett Avenue East, The Squareabout Crawley, Crawley RH101UG, England
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Holiday Inn Express Gatwick-Crawley
Ranked #11 of 24 hotels in Crawley
4.0 of 5 stars 223 Reviews
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223 reviews from our community

What travellers say about this hotel
  • Harvester restaurant(8)
  • Very friendly(6)
  • Gatwick airport(5)
  • Car park(4)
  • Flat screen TV(3)
  • Clean room(3)
Traveller rating
    65
    111
    28
    15
    4
Only show reviews for Family (36) | Couples (59) | Business (38)
Date Rating
London
Contributor
11 reviews 11 reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 5 April 2012

I'm used to staying at 4-5 star hotels so I did find the room very dated. It took me by surprise but I eventually settled into the room as it certainly is a no frills hotel! We originally were planning to stay at the Marriott but the price shot up & Holiday Inn offered a much better deal. Pros: No... More

Was this review helpful? Yes
Denzil Ratnam MIH, Manager at Holiday Inn Express Gatwick-Crawley, responded to this review
7 April 2012

Thank you for taking the time to post a review about our hotel. We are really pleased that you found the hotel to be of good value and convenient. Just to let you know, we do have a more modern side of the hotel, if the decor in your room seemed dated and spoiled your stay, on request and if... More

Ipswich, United Kingdom
Top Contributor
52 reviews 52 reviews
Reviews in 29 cities Reviews in 29 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 3 April 2012
2
people found this review helpful

Usually anywhere that has the word airport usually means one of two things - poky rooms with dirty windows, disinterested staff and extortionate parking charges for guests. None of these applied here. The hotel is really in Three Bridges not Crawley. It is within easy walking distance of Three Bridges station. Getting in is a slight challenge as the hotel... More

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Denzil Ratnam MIH, Manager at Holiday Inn Express Gatwick-Crawley, responded to this review
7 April 2012

Thank you for taking the time to leave such a positive and detailed review of our hotel, we take all comments very seriously and we are very pleased that you enjoyed your stay. I understand your concern in regards to the desk being unmanned, our receptionists do have to man breakfast at certain times, however I will pass these comments... More

Southampton
Senior Contributor
25 reviews 25 reviews
Reviews in 17 cities Reviews in 17 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 2 April 2012

Stayed here for one night on a Friday as we had a business meeting during the day and were going to London for a night out. Hotel accomodation was fine, however on a rrom at the end of a coridoor and it was a little cold at the begining of March. The room was OK when I put the heating... More

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Denzil Ratnam MIH, Manager at Holiday Inn Express Gatwick-Crawley, responded to this review
7 April 2012

Thank you for taking the time to post a review about our hotel, I am sorry that you seem to have not received a paper that you ordered as we do not offer a paper service such as this. We do offer a complimentary paper which is always in the lounge each morning, but not a paper delivered to your... More

Walsall, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 April 2012

We stayed here for two nights , it was our first time at a holiday inn . Booking in was very good as we had booked in advance .The room was very good , it was clean and everything worked fine , the shower was excellent and i was intrigued with the bathroom door which doubled up to make a... More

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Denzil Ratnam MIH, Manager at Holiday Inn Express Gatwick-Crawley, responded to this review
7 April 2012

Thank you for providing such positive and detailed feedback regarding your stay, we are delighted that you enjoyed every aspect and you are able to recommend us, We hope that you choose to stay with us again, Kind Regards Nicole Jones Duty Manager More

Skegness, United Kingdom
1 review
5 of 5 stars Reviewed 31 March 2012

Picked at last minute ,room very clean ,air con/heating worked very well. Bathroom spotless shower could have done with more power.breakfast had all the basics you could wish for at the price. For the money first class and would stay again More

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Denzil Ratnam MIH, Manager at Holiday Inn Express Gatwick-Crawley, responded to this review
7 April 2012

Thank you for your positive feedback about our hotel, we are very pleased that you found your room comfortable, clean and good value, we hope that we can welcome you back once again, Kind Regards Nicole Jones Duty Manager More

London, United Kingdom
1 review
1 of 5 stars Reviewed 31 March 2012

This is a great hotel for breaking the journey when flying out of Gatwick Everything was good including the Harvester package. Reception staff were excellent and the room was very comfortable. BUT breakfast was a total disappointment. I gather that Holiday Inn Express have a new breakfast package!! Do they consider this to be an improvement? No bacon, rubbery scrambled... More

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Denzil Ratnam MIH, Manager at Holiday Inn Express Gatwick-Crawley, responded to this review
7 April 2012

Thank you for taking the time to post a review on TripAdvisor, we are extremely pleased that you enjoyed your stay. I am very sorry that you did not consider the breakfast to be of the same standard, our breakfast does meet the brand standards of IHG, however we take all our comments very seriously and I have forwarded your... More

Yorkshire, UK
Senior Contributor
24 reviews 24 reviews
Reviews in 20 cities Reviews in 20 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 26 March 2012
1
person found this review helpful

I got an excellent rate for this hotel through a promotion which makes me feel almost as though I am being picky in passing judgement on the breakfast but, since it's a key characteristic of Holiday Inn Express's marketing message, I am going to make the comments anyway. Firstly though, my room - small but clean and fresh smelling, with... More

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Denzil Ratnam MIH, Manager at Holiday Inn Express Gatwick-Crawley, responded to this review
29 March 2012

Thank you for taking the time to complete a detailed review about our hotel. We are pleased that you were able to find a rate that you wee pleased with and that your room met all of your needs. I am sorry that you were disappointed with the breakfast quality and standard. Our breakfast is in line with IHG standards... More

Manchester, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 25 March 2012

As usual, Holiday Inn have got the formula just about spot on. The room is comfortable, clean, spacious and pleasant. Staff are efficient and well presented. Fair breakfast selection. Price - fairly keen, but a tad toward the pricey side. I would expect that they are keeping a close eye on the competition (Premier Inn and the like). Only one... More

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Denzil Ratnam MIH, Manager at Holiday Inn Express Gatwick-Crawley, responded to this review
29 March 2012

Thank you for taking the time to post a review on TripAdvisor. We are extremely pleased that the room was clean and comfortable for you. We take all our comments very seriously and I will be sure to pass on your comments regarding the Wifi charges to management. I hope that we will be able to welcome you back to... More

Dublin, Dublin, Ireland
1 review
2 of 5 stars Reviewed 16 March 2012

Ok first of all the hotel is 8 miles from the airport. This works out at 32 pounds in taxis to and from the airport. The room was cold and there was a shaven down pencil used as a toilet roll holder. This hotel should not be allowed to false advertise as a Airport hotel. More

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Denzil Ratnam MIH, Manager at Holiday Inn Express Gatwick-Crawley, responded to this review
17 March 2012

Thank you for taking the time to post a review about our hotel. I am very sorry that you found the hotel to be far away from Gatwick (8 miles), it is actually only 3 miles from our hotel, however, if you do use taxis based at the airport they can sometimes be quite expensive and also not take the... More

Yeovil
Contributor
13 reviews 13 reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 14 March 2012
1
person found this review helpful

For those flying out of Gatwick this is an ideal place to overnight before an early flight, we stayed in the new wing or extension to the hotel which is about 18 months old, nice bathroom and just what you would expect from a HIE. Breakfast was the usual fare however the orange juice machine ran out and it was... More

Was this review helpful? Yes
Denzil Ratnam MIH, Manager at Holiday Inn Express Gatwick-Crawley, responded to this review
17 March 2012

Thank you for providing your feedback online for us, We are really pleased that you found the hotel convenient and comfortable and we hope that we are able to welcome you back another time. I am very sorry that you found the breakfast disappointing, however, our breakfast selection is in line with IHG standards. I have forwarded your comments onto... More

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Additional Information about Holiday Inn Express Gatwick-Crawley

  • Holiday Inn Express Crawley
  • Holiday Inn Crawley
  • Crawley Holiday Inn
Address: Haslett Avenue East, The Squareabout Crawley, Crawley RH101UG, England
Price range (per night):* RM264 - 619

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Holiday Inn Express Gatwick-Crawley
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