We stay at the Copthorne Effingham several times a year either prior to or on return from holidays and business meetings and use their car parking facility. Although we’ve been using this hotel for quite a few years, I haven’t written a Tripadvisor report on it before as we only stay for one night at a time, but I think...
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I booked this through lastminute.com as a 'secret hotel' as a stopover for an early flight from Gatwick. The description was excellent and I was looking forward to a few hours of luxury. My room smelt of damp and mildew, and was so outdated I thought I was in a 70's TV drama. The cushions on the bed smelt of...
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Stayed here a few times business stopover.
Decor needs an upgrade but is clean
Restaurant food is average and overpriced much better option is the Sports Bar downstairs or Dukes Head pub 5 mins down the road that do great food
Nice 9 hole golf course in the grounds which you can use and gym and pool which is great...
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I don't generally have particularly high expectations when looking for a hotel. I just look for clean, comfortable rooms and sevice with a smile. Unfortunately the copthorne had none of the above. The rooms were decorated in a similar fashion to my gran's spare room. The carpet was worn through to the bedding, the cabinets were broken with no doors,...
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Thank you for your constructive review following your recent stay with us. We are very sorry you felt disappointed with your overall stay in relation to your accommodation and the choice of food provided, also we are very sorry our pool is currently out of order. May we thank you, however, for taking the time to write a review for...
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Me and my wife booked this hotel for one night stay with breakfast included and car parking for 2 weeks.when we arrived in the hotel , we had to wait for 10 minutes to check in there was only one girl trying to check in about 7 people In the que. after the check in we went to have a...
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Thank you very much for your recent review and your complimentary comments regarding your stay. We were very pleased to read how much you enjoyed your stay and that you would recommend our hotel to friends and family. We hope to welcome you back very soon.Kindest regardsGuest Relations Manager
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We booked this hotel as an overnight stopover before catching our flight the next morning and received special rates. We eventually reached the Copthorne after attempting to book in at its sister hotel of the same name, which was nearby. So, make sure that stop at the correct branch, as many people make this mistake.
All members of staff at...
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Thank you very much for your recent review - we were very pleased to read that you enjoyed your stay and felt we offered good value for money. All comments are viewed and reviewed by our management team, so thank you once again for taking the time to post a review.
We look forward to welcoming you back in the...
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Well first of all I must say we only paid about £50 including Breakfast and having read previous reviews knew what to expect.
On check in about 7:30pm in the evening they admitted they hadn't put the cot in our room that had been requested...annoying as our daughter was already asleep in the car. They did sort it quickly though....
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Thank you very much for your informative review following your recent stay with us. We always do our utmost to ensure hotel guests who are not attending a function are located in a room as far as possible away from our function room. We do occasionally hold Boxing Nights, please be assured these events are well controlled and governed by...
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We stayed here for one night in April before our 9am flight from Gatwick. Our check in was smooth and the receptionist was very friendly. Our room was spacious, comfortable and very clean. The bed was very comfortable and both myself and my husband had a good nights sleep here - it was very peaceful. The view from our room...
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Thank you very much for your recent review. We were very pleased to read how much you enjoyed your stay and found our location convenient for the airport. We look forward to welcoming you back very soon.
Kindest regards
Guest Relations Manager
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Stayed here last year before an early Gatwick flight. Check in was quick and painless and we were informed we had been given an upgrade - lovely. Wish we'd arrived earlier to enjoy the view. We were stuck in traffic on the M25 for 1 hour, then took a detour. Room was nice, everything was clean though a little tired...
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Thank you very much for your recent review following your stay with us. We were very pleased to read how much you enjoyed your stay - we are so sorry about the bird droppings on your car. Unfortunately, areas of our car park are lined with trees and the birds tend to nest in the trees at the time of...
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for a 4 star hotel this falls short on cleanliness and decor. The service was good, the food excellent, the bed-sumptuous and the view from our room - stunning! a great pity then that the window itself was filthy and the radiator under the window was thick with dust and cobwebs. The furniture looked like it was left over from...
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Thank you very much for your recent review, your comments are much appreciated. We have asked our Head Housekeeper to check the areas you have suggested need our urgent attention regarding cleanliness i.e the window and the radiator area. We agree this is not acceptable. Please be assured we are aware some of our rooms are need of refurnishing and...
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