The staff were very helpful, polite and friendly. They had a very positive attitude to resolving the problem, but were not able to do anything about it as the hotel was full except for one room next to reception.
The problem was the guest in the room next to me had a continuous, very loud snore which could be heard...
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Thank you for your review.
It really matters to us that our guests have a comfortable nights sleep, and we sincerely apologise that on this occasion we failed to provide this. Please be assured that all your feedback is very important to us as we endeavour to meet all our customer’s needs.
We hope to welcome you back in the...
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On check in and entering the room we found the bed had been slept in and the floor was not vacuumed and filthy dirty towels were piled up in the bath i was not impressed one bit then to finish off the evening with a rude receptionist making rude comments i just felt utterly insulted and could wait to check...
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Thank you for reviewing your recent stay at our hotel.
At Premier Inn we always strive to provide customers with a comfortable stay, and I apologise that on this occasion your stay was less than relaxing. Your experience was far below our usual high standards, but please be assured your comments have been noted and will be followed up with...
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Booked well in advance - got an upgrade to a bigger room to accommodate a travel cot for 2 year old.
Nice touch - wedding reception or 18th Birthday directly below - what a bonus!
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Thank you for taking the time to review your stay at our hotel. Please be assured your comments have been noted and will be followed up with the Management Team at our hotel. Your feedback is very much appreciated and we look forward to welcoming you back to Premier Inn in the future.
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This is a Premier Inn that we always use - it's in the best place to visit relatives and is nice and quiet away from the main roads.
We have stayed numerous times and usually have a great night sleep. The guarantee is always available and is offered by staff after a bad night.
When we stay here, there are...
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Stayed 1 night in a disabled room, not one of the best rooms I have had with Premier, ready for a make over, but acceptable.
When I checked in the girl on reception was rather abrupt, perhaps she had been at work a long time ?
I was the only one in for breakfast at 8am so I got a...
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Thank you for taking the time to review your stay at our hotel. It really matters to us that our guests enjoy every aspect of their stay. Your feedback is very much appreciated as it enables us to improve standards as we endeavour to meet all of our customers needs. Thank you once again for your review.
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This hotel and I use the word hotel loosely is by far the worst I have ever stayed in.
I will go through all aspects of my stay
Room - hardly large enough to swing a cat in.
Dust on the bed side cabinets, rip in the bottom sheet and a large white stain on the throw ( I dread...
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Thank you for your review. At Premier Inn it remains our main objective to deliver a high standard of and service, I sincerely apologise that on this occasion we failed to do this. Please be assured your comments have been noted and will be followed up with the Customer Service Team at our Head Office. Thank you once again for...
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We stayed here the night before a flight from Gatwick to reduce the stress and travel time from our North East London home. Easy to find, tucked away not far from Crawley Train Station (7mins by car) the main building is 60's built and could do with refresh. Pretty drab reception area with the restaurant/ pub (Brewers Fayre) to the...
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Great hotel, clean rooms, family friendly, goodbreakfast and will use again
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This is the 3rd time I've stayed over a 3 month period. We went for he meal deal which is a 3 course meal and breakfast. Check in and reception was fine and very helpful. It was the restaurant service which was disapointing. When we arrived we were taken to our table which was very nice. We waited half hour...
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Went to this hotel for a wedding. The hotel is big with a large car park. The rooms are typical Premier Inn with a very good shower, tea/coffe making facilities and a decent TV. I had a good night's sleep (dark and quiet despite our wedding) since the hotel is off a side road in a quiet part of Crawley....
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