I stayed for the weekend in may over bank holiday, it was brilliant the staff r very friendly and very helpful, the food was brilliant my room was lovely very clean and added bonus with free wifi. Had such a great weekend ive booked to do the spa weekend again, I would defiantly recommend this hotel.... More

Just came back from here for a two day stay with my mum as a spa break before my wedding . First impressions were it looked nice and the staff were lovely and very helpful . I realised I had three misses calls from a Basingstoke number and reception advised it was the beauty suite . They stated they wanted... More

Visited the hotel on a spa day. The hotel was tired and run down, the leisure facilities were in need of a deep clean and refurbishment, and there was a lack of attention to detail to minor things such as no soap in the changing rooms. Given the standard of other hotels offering similar spa packages the whole experience was... More

We were attending a friend's birthday celebration and made use of a half price offer to stay. This really was very good value and everything about the hotel was more than acceptable. The young staff are very courteous and helpful. The room, with a few niggles that did not affect our stay, was big, light and airy. Facilities room and... More

We were sceptical about staying at this hotel given some of the negative reviews, however, we are so glad we ignored them and went as we had an amazing stay. Prior to our stay we booked our treatments with the Leisure Manager who was extremely helpful and very accommodating. The customer service at this hotel was faultless and all staff... More

Recently stayed at the Basingtoke Country Hotel again, stayed previously over a year ago and I cannot believe the changes. The service from all staff has improved and nothing that we requested was too much effort, i had the pleasure of meeting the General Manager who checked that all was okay with our stay, really made us feel welcome. We... More

An OK hotel - probably really nice in its day but now looking slightly tired. Some wallpaper peeling in the room which seemed to have had a poor hoover too. Room service OK - fish and chips but not the nicest I have ever had! Breakfast a bit poor - you have to order hot food and the scrambled egg... More

This hotel which has now changed to the Puma Hotel group is situated between the village of Hook and the town of Basingstoke. The hotel has a large car park. Staff were very friendly whilst being professional. Rooms are all good sized and have flat screen tv's, coffe/tea making facilities ironing board etc. The hotel has a large gym as... More

Everything about our stay and this hotel was great, the setting, the amenities, the food, the room and the staff were all very good, we had a lovely stress free weekend. More