I stayed here for one night for a business meeting. Most of the staff here are friendly and helpful. However there was one very slow gentleman who took 20 mins to make 3 coffees and seemed in no rush! The food in the restaurant was good at both dinner and breakfast. The main negative about this hotel is that the... More

We used this hotel to stay in the night before and of our wedding. The bed was like cardboard really uncomfortable, and the bathroom had hairs in it! My bridesmaids also stayed in another room, and their toilet didnt work, all they had a was a note saying it was waiting for a part..... When i checked in i had... More

I recently stayed with my partner at the Hilton Maidstone for 2 nights for a weekend away. Being in the hospitality industry all my life, I was simply 'blown away' by the customer service experience given by every member of staff that we met. How refreshing, a Hotel with Staff that Really Cares. (Credit to the Management) Just a small... More

Had a one night stay at this very nice hotel. I had no problems at all except the ridiculous internet charges £16 per night. Another case of rip off Britain. I guess this is to ensure that you pay for their pay tv services which you may or may not wish to

A very clean, welcoming hotel. A great place to stay if you want to chill out for the weekend. Excellent service, especially from the bar staff. Plenty of choice with regards to eating and drinking. Also leisure facilities available if you wish to use them.

Our plans for this trip was to visit Sissinghurst, Great Dixter (not NT), Wakehurst Place and Nymans. Now where do you find a hotel that fits? In Maidstone and the Hilton is the answer. Located to the right in the second roundabout at exit 7 on M20 you have to go up to the next roundabout and then back, but... More

it beggars belief , some of the stuff you read on here....honestly ! .We have just returned from a three night stay at this great hotel . Staff were helpful and friendly , swimming pool was lovely and clean with comfy loungers , rooms were spacious and beds comfortable , breakfast was plentiful and tasty . We ate at the... More

The Hilton used to be a word for quality and service. Unfortunately this hotel is a big disappointment. The hotel is dated and the rooms, though spacious were plain and uninspiring (as was the bathroom). The room advertised a mini-bar but didn't have one. We needed a fridge for the baby's bottles so in the end they found us a... More

We have just had a 2 night break at this hotel on a deal that included tickets to Leeds Castle. In arrival the receptionists were lovely and they also gave us an upgrade. A large room with 2 double beds, sofa, and gorgeous bathroom, very clean too. The only problem I had was that the mattress was rather hard for... More