I sent an email to Best Western customer services on the 1st May regarding my stay to give them an opportunity to explain. Guess what, they didnt even bother to acknowledge the email. I used a voucher that was given as a gift to book a romantic two night stay at the Best Western Himley in Dudley over Fri 27th... More

Stayed here (2 adults one 5 year old) last weekend as we had 5 days between moving out of our old house and in to our new. You really can't complain at circa £55 per night inc breakfast for us. We had a problem with a (few) ants in our original room but when we mentioned it to reception the... More

This was our second visit to the above hotel. Very quiet location, adequate rooms now very much in need of an update. Especially the bathroom. Unfortunately it now appears that you have to pay a flat £2.00 charge if you want to pay with your credit card. They no longer supply any form of note pad and Pen/pencil in the... More

i stayed in this hotel on easter sunday for two nights with two young children. i read the reviews and whilst i agree its basic it was clean and tidy , The staff were very helpful and accommodating especially as i had a sick child. The deal is what i expected and reading the review on the safari park i... More

Stayed here on business on April Monday 16th, it is an old hotel but meets the basic requirements. The room was clean and well presented however my heater did not work, nor did the remote control for the T.V. the room noise from other guests toilet extractor fans can be heard emulating throughout the entire hotel! The "free wireless" stopped... More

It was my first stay at a best western and I was pleasantly suprised at how nice it was, contry to reports. I got a KGB deal with hotel and west midlands safari park stay. Room was a nice spacious size with a double and single in for my little one. Breakfast was a buffet so had a good hot... More

Not a bad hotel - have stayed in worse. Clean. TV in room but only basic Sky available. Negatives: Breakfast - ran out of things to serve. No mushrooms. Difficult when you have a vegetarian in your party that doesnt eat tomotoes and only had toast and egg with potato, Dinner - same menu all week with a choice of... More

It was our first stay with best western group and it wasn't bad.The staff were friendly and helpful, the room was clean(standard with one additional bed for the child), with basic facilities, but the bed for the child was a let down, not at all comfortable, it shouldn't have been there in the first place. Breakfast was good, again good... More

Since Best Western took over it is an improving Hotel that is good value for money providing you pay at their lower on line deals. Mainly a business hotel in the week with coach parties in the better weather. Rooms are variable in quality but acceptable for the price. Most of the bathrooms are antiquated. Rooms slowly improving with better... More