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Mercure Paris Cusset Opera

3.0 of 5
95 Rue de Richelieu, 75002 Paris, France (Opéra)
Hotel amenities
Mercure Paris Cusset Opera
Ranked #937 of 1,811 hotels in Paris
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400 reviews from our community

Traveller rating
    32
    180
    133
    41
    14
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Families
81
 
Couples
135
 
Solo
44
 
Business
86
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
Qatar
Contributor
19 reviews 19 reviews
15 hotel reviews
Reviews in 11 cities Reviews in 11 cities
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed 14 May 2013 NEW

Small hotel located next to the Opera. Not too many luxuries in here. From a dark and monotone entrance, a very small and super slow lift, a fairly small room and reasonably ancient bathroom, you will however get a reasonably confortable bed, and a friendly welcome. Arriving by car can also be a bit of an issue, since no parking... More

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Muriel G, Directeur général at Mercure Paris Cusset Opera, responded to this review
16 May 2013

Dear Guest, Thank you to share your experience with us. For your information, the lift was fully renovated by January/February 2012 in respect to the French regulation and Law. As well, a full renovation will take place earlier in2014. For your future stay, please choose a different type of room – Privilege room - more comfortable if you would like... More

UK
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 7 May 2013

Lift is asking for retirement, carpets are old, mattress slept half of paris, bathroom is asking for renewall at last for10 years. I know that hotels in city center are expensive, Paris is very expensive but for the price we should expect something properly maintained and renewed at least every 20 years.

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Muriel G, Directeur général at Mercure Paris Cusset Opera, responded to this review
16 May 2013

Dear Guest, Thank you for your review. For your information, the Hotel will be renovated in 2014. We hope to have the pleasure to welcome you once again in a modern establishment. More

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London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed 28 April 2013

Hotel is in a good location. The room is adequate. Wifi works well. Breakfast is ok. Hotel works fine, and feels like a reasonable but not upscale place to stay, and feels a bit old-fashioned but more in a tired way than a luxury way.

Was this review helpful? Yes

Review collected in partnership with Accorhotels.com

Muriel G, Directeur général at Mercure Paris Cusset Opera, responded to this review
30 April 2013

Dear Guest, Thank you to taking the time to share your experience with us. For your information, the Hotel will be renovated in 2014. We hope to have the pleasure to welcome you once again in Mercure Hotel. More

Manchester, United Kingdom
1 review
1 of 5 stars Reviewed 25 April 2013

This is an OK hotel with a great location. The staff are friendly and accommodating. However......When we came to check out the receptionist presented us for a bill for the breakfast, per person per day. When we checked in there was no mention that the room was room only or that we'd be charged this extortionate rate for an average... More

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Muriel G, Directeur général at Mercure Paris Cusset Opera, responded to this review
30 April 2013

Thank you for your report. We are always doing our best for all our guests. We take the opportunity to remind that all the bookings done through the Expedia /Booking are done under your control. Please accept once gain our apologies (already sent directly) for having not reminded you the services specified on your bookings. Shuttle transfers are done by... More

Los Angeles, California
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 23 April 2013

My friends and I stayed in a (cozy) 3 person room on the first floor the opposite side of where they serve the breakfast buffet (and I was glad it was since it just made it more convenient). The room itself was small and pretty dark at night. There was no view from our window, but that was fine since... More

Was this review helpful? Yes 5
Muriel G, Directeur général at Mercure Paris Cusset Opera, responded to this review
24 April 2013

Dear Guest, Thank you for your kind review and for your feedback. We took note of your advice. We hope to have the pleasure to welcome you once again in a Hotel fully renovated. More

Taubate, SP
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 21 April 2013

As most hotels in Paris, the space is short and you find yourself in a tiny adapted elevator, since the building was built centuries ago. The breakfast is great, nevertheless you are in Paris and you can find this almost everywhere. What surprised me in this hotel was the friendly treatment I received from the staff. Absolutely flawless during my... More

Was this review helpful? Yes 4
Muriel G, Directeur général at Mercure Paris Cusset Opera, responded to this review
23 April 2013

Dear Guest, Thank you for your comment and your support. We are grateful for the time you spent sharing your experience in our hotel. Be sure that we will share your comment as it is a reward for all the staff. We hope to have the pleasure to welcome you again in Mercure Hotels. More

London
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 17 April 2013

I booked this hotel for a weekend trip to Paris with the other half and his mum – it ticked all of our boxes in terms of location, price and comfort. The location is excellent, a short walk from the Louvre and the Seine, with the Metro (Richelieu-Drouot) at the end of the street. The rooms are of a Parisian... More

Was this review helpful? Yes 4
Muriel G, Directeur général at Mercure Paris Cusset Opera, responded to this review
18 April 2013

Dear Guest, We would like to thank you for taking the time to share your experience regarding your stay in Paris. Thank you for your feedback (location, clean room…). The lift was fully renovated by February 2012 but can’t be enlarged due to the ancient building dating by 1850. That’s help and remains functional. We hope to have the pleasure... More

Melbourne, Australia
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 6 April 2013

The hotel was near the Opera and a short walk to the Louvre. It provided everything that we needed. It was also close to Gare Lazare. The hotel was clean and the room satisfactory. It provided coffee and there caves close by.

Was this review helpful? Yes 6

Review collected in partnership with Accorhotels.com

See 2 more reviews by Linda S for Paris
Muriel G, Directeur général at Mercure Paris Cusset Opera, responded to this review
16 April 2013

Dear Guest, We would like to thank you for taking your time to write your review. We are happy to know that you enjoyed your stay with us and our central location. We hope to have the pleasure to welcome you again in Mercure Hotels. More

Birmingham, United Kingdom
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 April 2013

Just got back from this great hotel. The location is perfect, not too far from anywhere really and just right for me and my 7 year old. The room was pleasant and clean, fresh sheets and extra pillows, we had a room overlooking the toy arcade next door, which was great for my daughter. There were complimentary toiletries in the... More

Was this review helpful? Yes 6
Muriel G, Directeur général at Mercure Paris Cusset Opera, responded to this review
5 April 2013

Dear Guest, Thank you to share your experience with us. Your review is real motivation and reward for all of the staff and especially for Franziska. We will share your comment with all the team of Mercure Opéra Cusset. Looking forward to welcome you again for your next stay in Paris. More

Lund, Sweden
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 April 2013

Our opinion is that this a goodhotel,well situated and good service from "the desk". Clean rooms. BUT don´t pay for the extemely bad breakfast. Half the buffé was empty every day all the time, whenever you get to have your breakfast. We tried early. We tried late. We tried at 8.45. Halfempty buffé, no glasses, no plates , no coffeecups.... More

Was this review helpful? Yes 2

Review collected in partnership with Accorhotels.com

Muriel G, Directeur général at Mercure Paris Cusset Opera, responded to this review
3 April 2013

Dear Guest, Thank you for your loyalty and taking your time to write your comment. We really appreciate your advises concerning our location, our clean rooms, and the quality of service from the Reception desk. We really do apologize for the inconveniences caused concerning the Breakfast service during your last stay, which is not acceptable and for the unprofessional attitude... More

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Additional Information about Mercure Paris Cusset Opera

Also Known As:
Mercure Paris Cusset Opera Hotel Paris
Mercure Paris Cusset Opera Hotel
Accor Paris Cusset Opera
Address: 95 Rue de Richelieu, 75002 Paris, France
Region: France > Ile-de-France > Paris > Opéra
Amenities:
Free High-Speed Internet Restaurant Room Service Suites
Hotel Style:
Ranked #937 of 1,811 hotels in Paris
Price range (per night): RM443 - 904
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
The Hotel Mercure Paris Opéra Cusset is ideally located in the very heart of Paris near the Garnier Opera house and all the famous Parisian department stores. The Paris stock exchange is just a short walk away. The Hotel offers great accommodation for romantic or family weekends away as well as business trips. It also has a meeting room and breakfast is served in a beautiful listed 18th century room. The Hotel is directly accessible from Gare de Lyon train station . ... more   less 
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