My partner and I stayed here for 1 night in a courtyard terrace room, we arrived early so we were unable to check in however we were able to put our bags into luggage storage. The hotel can be easily accessed from the metro which is just a few minutes walk away, we arrived into Gare Du Nord from the... More

This hotel is in a great location as it is close to the Metro Station and within walking distance to the shopping area including the huge Galeries Lafayette Dept. Store. The Saint Lazare Railway Station is about 10 minutes walk from the hotel. We arrived in the morning and were welcomed by a young gentleman at the front desk who... More

Picked due to location for Paris marathon and other sights. Could not have been better. As a treat we upgraded to room with roof terrace, probably a mistake, the room was tiny (far smaller than standard room and cost far more) and the weather was not good enough to use the roof terrace. Generally the Hotel met our need

I've stayed in many many Accor properties around the world and I'm always confused about the levels of consistency across their brand groups. This Mecure didn't really stand up to the level I would expect. The rooms are tiny. Even by Paris standards and though we specifically requested a non-smoking room the room smelled like 10 day old cigarettes, which... More

I had specifically booked for a terrace room and paid extra for it and once I reached, i was just put in a non-terrace and the staff didn't even tell me until I asked that it was not available. The next day too, the promise was to shift and they didn't and offered a 10% discount instead. Overall a very... More

We booked a Terrace Room at this hotel for 2 nights and were not disappointed with the hotel. Check-in was very quick and efficient and the reception staff were great throughout our stay. We took others' advice and didn't book breakfast so cannot make any comments about the food, but there are many cafe's nearby so it is no big... More

We made a reservation through the ACCOR group web site and printed out our reservation which said check-in starts at noon - when we got there at about 13.15 they told us that there a change in "the system" has been made and that there is notthing they can do. One of the male receptionists whose name starts with N... More

We stayed two nights in late January. We caught the Roissey Bus to Opera and walked to the hotel, about 12 mins. Very convenient. Due to a full hotel we were unable to check in earlier though they did look after our bags. Not being able to check in earlier isn't ideal after 32 hours traveling, we advised reception our... More

We weren't very happy with our stay at Mercure Paris Royal Madeleine. We stayed for 5 nights. 1. the lift can only for three people - squashed in like sardines. 2. the floors are like a plastic cover which carriers every single noise thst your neighbours (and above neighbours) make. 3. there is no mini bar fridge or laundry that... More