Well, w estayed here for about 2 days on June 1st..the staff were very courteous But the rooms were not well maintained with the unclean upholstery and the floor carpet in the washroom was stinking..This was in the case of a few rooms on our Floor..However the staff at the restaurant and the food was very good...

When we go to Lourdes we don't often look for luxury as it isn't the most relaxing holiday, but we don't like to rough it either! It was very misleading as the photographs online made it look fantastic and new, but when we got there it was totally run down. There were cobwebs and dust everywhere, along with an old... More

this hotel is ok but the food is horrible and the beds arr very old and uncomfortable.The staff in the hotel have very poor english.I would stay there again,the only thing in its favour it is that it is really near the grotto

The Excelsior Hotel is an old hotel really just steps away from the entrance to the area of the cathedral and grotto. The front desk staff were all very pleasant and kind and spoke good English. Our double room was dated but it was clean and comfortable and very very spacious, especially by French standards. We also had a very... More

Reception, Nicolas and colleages friendly, spoke fairly good english, but ok as I speak fluent french, Room dated but spotlesssly clean except for water stains in ceiling (under roof) corridors peeling wallpaper. Would have been acceptable but for the rudest frenchman I have met in 40 years of travelling in france on duty in the breakfast room. I actually went... More

Rated as 3 stars, its 1.5 to 2 stars at best (on a good day). Great location and very courteous front desk staff. However the rooms leave much to be desired. Very stuffy, and cramped. Dated everything, Beds old and uncomfortable, 13 inch color TV in the room. Bathrooms were basic, old fixtures and not in the best sanitary conditions.... More