The hotel is well situated but access is totally unacceptable for the infirm as you cannot reach recection without climbig stairs and the same again to the dining room. Having reached the dining room the food is poor as is the service More

Clean but basic hotel in good location. Rooms ok but nothing special, front desk helpful More

Stayed one night recently. Great location right next to the pont and the palais. Friendly staff, reasonably-priced buffet breakfast. Only major problem was that our daughter had got bedbug bites, having slept on a pullout couch in our room. More

Rooms and restaurants/coffee bar were good but I thought that the carpets on the second floor were tired and in need of a clean to spruce them up. Breakfasts had plenty of choice but a toaster would have been handy for my English taste! Your reception staff were very helpful and a credit to your company. There was a little... More

Hotel management made an error with room allocation however this was corrected promptly. The parking was a little confusing, as I was unable to find the hotel for 20 minutes after parking the car. The "minute parking" was free for the purpose of off-loading baggage and checking in but was extremely narrow making it impossible to get out of the... More

When you've found this hotel, difficult enough tucked away on the Rue Ferruce you're greeted with a light and airy reception, a very uninspiring plastic dominated bar and competent desk staff. The rooms are tired, pokey and expensive for what they are. Both walls and ceilings were stained, the aircon was next to useless and the shower in the bath... More

My wife and I stayed at the Mercure Pont d'Avignon last month on our holiday in Provence. I loved the location, but thought that the rooms left a lot to be desired. Even though I read some reviews on TA beforehand, we figured we would role the dice on this one and regret the decision. The hotel has a very... More