Walked into the lobby at 3:10 pm after a long drive and reguested my 2 booked rooms.Was told by a non-smiling and unfriendly male receptionist to wait another 10min. since they were being prepared.In the meantime,he and the other receptionists proceded to check in at least 30 odd customers and the clock ticked on.40 min.later,I noticed that our receptionist had... More

I stayed at the Steigenberger for three nights in April 2013. My observations are: i) there is nothing wrong with the rooms or the facilities but the decoration is bland and has nothing to recommend it ii) the one meal I had in-house was good but the menu was both extremely limited and unimaginative iii) there are no shops or... More

Pros: very clean, comfortable, attentive and competent service, great location. Basically everything you would expect from this brand name. Cons: the wifi is incredibly slow and nowhere near worth the approx 15 Euro daily rate. The breakfast buffet comes in at a pricey 28 Euro with an underwhelming selection of choices considering the price. The fruit selection was lacking in... More

we were in this hotel for a business trip but i recommend this hotel for a romantic vacation in beautiful Hamburg. the location is perfect ,the ambiance is sweet and the rooms are like an apartment the best breakfast i have ever had and many beautiful stuff which is totally impressive . if you want to impress someone ,invite him/her... More

Superb location, within 2 minutes walk of 3 train/ subway stations. Staff were extremely friendly and helpful and immediately switched to perfect English when they heard my stumbling (almost non existent) German. Breakfast is well worth having, but I understand quite expensive if you don't pre-book it. There was little that was not on offer; hot food, cold food, an... More

I have stayed at Steigenberger Hotel for a business trip on fifth March for two nights!.....hotel has very nice location ,intimate and helpful staff, clean and spacious rooms!.....I,ve enjoyed my two nights stay with wonderful veiw of my room and convenient facilities and especially royal breakfast at this hotel!......on the other side in my opinion hotel has negative points that... More

Stayed here for a couple of days, one week before Christmas. The location is excellent. Most of the important places to see are at walking distance yet the subway station is adjacent to the hotel, which is a big convenience. The city was very lively at that time of the year, so we did not spend much time in the... More

A very restful hotel in a great central location, close to the S and U bahn stations but by the canals away from the road. Excellent customer service from all the staff we met. Did not eat in the restaurant but the breakfast was fresh, varied and individually prepared. Recommended.

We stayed here for a stag /bachelor party and it was a good hotel until i realised it was a 5 star hotel. This is a 3 star hotel. The rooms don't have a kettle, the pillows are thin and flimsy, duvets are small, no swimming pool and when you ask them to clean your room they don't. We didn't... More