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The Westin Grand Frankfurt

5.0 of 5
Konrad Adenauer Strasse 7, 60313 Frankfurt, Hesse, Germany (Innenstadt)
Hotel amenities
The Westin Grand Frankfurt
Ranked #10 of 261 hotels in Frankfurt
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582 reviews from our community

Traveller rating
    299
    188
    66
    23
    6
See reviews for
Families
45
 
Couples
148
 
Solo
97
 
Business
272
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Sezana, Slovenia
1 review
3 of 5 stars Reviewed 19 May 2013 NEW

I was at this hotel a week ago. After 3 years I've booked this hotel. It was much worse then time ago. One morning one of the lifts was not working, The fan in the room was nearly not possible to use it. I was damaged...nearly destroyed. A variety of food was served for breakfats, but the taste of food... More

Was this review helpful? Yes
Alexandria, Egypt
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 16 May 2013 NEW

Stayed in this hotel for one week... my review: Positive: 1. Barman Fethi is a jewel. very friendly and knows his job extremely well, where he does amazing cocktails 2. The bed is comfortable, hard to wake up from it 3. The location is top notch for that city, walking distance to all the city has to offer. 4- food... More

Was this review helpful? Yes 3
miribal, Manager at The Westin Grand Frankfurt, responded to this review
20 May 2013

Dear Kay S, First of all I would like to thank you for having taken a moment of your time to share your feedback and impressions with us. Please accept my sincere appologies on behalf of the entire team for not having met all your expectations. Sadly I have to agree with you, that nowadays two phones left behind in... More

Los Angeles, California
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 7 May 2013

Just checked in to the Westin and the staff was very helpful and welcoming. Just in a classic room on the second floor and the room is pretty spacious and clean. The bed and shower are really nice after a long 12 hours of traveling from Los Angeles. There's no view in from the window except the side of other... More

Was this review helpful? Yes 1
Nowy Targ
Top Contributor
94 reviews 94 reviews
94 hotel reviews
Reviews in 72 cities Reviews in 72 cities
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed 2 May 2013

This was by far the best hotel that I have stayed at in Frankfurt, Germany. I loved everything about it! The rooms were very clean and the location of the hotel is superb, I loved the staff, they were super friendly and efficient!

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See 2 more reviews by HONdominik for Frankfurt
Heiko B, General Manager at The Westin Grand Frankfurt, responded to this review
6 May 2013

Dear HONdominik, It was a great pleasure for us that you stayed at our hotel. Thank you so much for recommending our hotel, our location and especially our staff. I hope you had a safe journey home and that you will give us the pleasure to welcome you soon again. Kind regards Heiko Buchta General Manager More

Traverse City, Michigan
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 29 April 2013

My wife and I chose the Westin Hotel to conclude our one-week business trip to Germany after visiting a trade show in Stuttgart. We were very impressed with this hotel at all levels. It was a quiet weekend and we appreciate that they offered us an early check-in. The location, staff, food quality, spa and room comfort were all great.... More

Was this review helpful? Yes 1
Heiko B, General Manager at The Westin Grand Frankfurt, responded to this review
2 May 2013

Dear Kroneo, Thank you very much for your positive feedback about your stay at our hotel. We truly appreciate your excellent remarks on our location, staff, restaurant and room comfort! We look forward to welcome you back on your next trip to Frankfurt! Kind regards Heiko Buchta General Manager More

Canada
Top Contributor
52 reviews 52 reviews
13 hotel reviews
Reviews in 21 cities Reviews in 21 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 28 April 2013 via mobile

The good: The WGF was chosen for the beds as were we travelling from overseas and they have never failed us yet, including this trip. Front desk staff were awesome, including kindly allowing us the use of a converter for our electronics. The room was spotless, well appointed and comfortable. The bed, as mentioned, was fabulous. Location was ideal and... More

Was this review helpful? Yes 2
Heiko B, General Manager at The Westin Grand Frankfurt, responded to this review
29 April 2013

Dear Xhand, Thank you for leaving your impressions on the Tripadvisor website and for taking the effort to give us feedback about your recent stay at The Westin Grand Frankfurt. Your comments are very valuable to us because they help us to monitor and improve our standards. It makes us very happy that you enjoyed a perfect service in our... More

Reading, UK
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 23 April 2013 via mobile

Stayed here for one night for business in early May. Hotel is well located in the centre of Frankfurt and close to a metro station for easy travel around. Room was fine, modern, comfy and clean and the hotel itself was modern with good facilities. I should also commend the bar staff. They were exceptionally friendly, really helpful and a... More

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Heiko B, General Manager at The Westin Grand Frankfurt, responded to this review
25 April 2013

Dear “Flipper25”, We would like to thank you for your honest and constructive feedback and of course for having taken the time to share your experience with us. We appreciate it a lot, as it is the perfect chance to really listen to our guests needs and to constantly improve our product. First of all, we are happy to read... More

Tel Aviv, Israel
Contributor
16 reviews 16 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 17 April 2013

Ok, so Westin does have the greatest king bed of all. It's legendary and Irish I have one at home, but at 320 euro (during Messe weekend) ??? I don't know. It's just too much. Location is good, but the actual street is not cosy or welcoming. Feels cold and boring looking (compare to le meridian park hotel for example).... More

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Heiko B, General Manager at The Westin Grand Frankfurt, responded to this review
22 April 2013

Dear “Ahirschb”, Thank you for choosing the Westin Grand Frankfurt for your recent stay in Frankfurt and for taking the time to share your feedback with us and Tripadvisor travellers. We are pleased to read that you are enjoying our Heavenly Westin Bed even at home and we do hope to welcome you again on your next trip to Frankfurt.... More

Accra, Ghana
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 17 April 2013

The best is the location just around the shopping center. Having been at other Westin Hotels around the world, the hotel has nothing special to offer. Chinese and Japanese Restaurants average. Executive Club Lounge poor offers. Non smoking rooms only, the cigar-lounge is always dirty.

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Heiko B, General Manager at The Westin Grand Frankfurt, responded to this review
18 April 2013

Dear Ann6230, I would like to thank you very you for posting a commentary on the Tripadvisor website and giving us feedback about your stay at our hotel. Your comments are very valuable to us, as they are helping us to monitor our service standards. We hope you hope you give us another chance to prove our services. With best... More

Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 15 April 2013 via mobile

Stayed there for the week-end after Hannover Messe, turned out there was Music Messe in Frankfurt not so far from the Hotel..so i thought Great! The room was big and clean, i can spend my afternoon in the executive lounge sipping on champagnes or wines or beer, Gosh you name it! A great chinese restaurant SAN SAN is just next... More

Was this review helpful? Yes
Heiko B, General Manager at The Westin Grand Frankfurt, responded to this review
17 April 2013

Dear CindyBernadette, What a great summary of your stay at the Westin Grand Frankfurt and here is our big thank you for sharing your high recommendation for us and with Tripadvisor. It makes us very happy that you are pleased with our services, and that you fully enjoyed your stay with. Your compliments especially for the Concierge Service and the... More

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Additional Information about The Westin Grand Frankfurt

Also Known As:
The Westin Grand Frankfurt Hotel
The Westin Grand Frankfurt Hotel Frankfurt
Westin Grand Frankfurt
Westin Frankfurt
Frankfurt Westin
Address: Konrad Adenauer Strasse 7, 60313 Frankfurt, Hesse, Germany
Region: Germany > Hesse > Frankfurt > Innenstadt
Amenities:
Bar/Lounge Business Centre Fitness Centre Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotels in Frankfurt
#8 Luxury Hotels in Frankfurt
#9 Business Hotels in Frankfurt
Price range (per night): RM550 - 1,754
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Luxurious & newly designed hotel in the heart of Frankfurt’s most known shopping streets - The five-star hotel, located directly in Frankfurt's city center, was extensively renovated in 2007. Flat screen tv, Nespresso coffee machine, Heavenly Bed and Shower are the standard equipment of each guest room. In 2007 the complete hotel was remodeled and presents itself now in a modern and luxurious style. ... more   less 
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The Westin Grand Frankfurt
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