303 Reviews
Travellers' Choice® 2012 Winner
Best Service | Luxury | Top 25
In a few words Amazing hotel..
We stayed here with christmas time.my wife an d my 2 loving kids.
From ariving to leaving the hotel.. It was top service.. The parked our car and shoewd us our room, even the kids 7/8 years old , where pampering..
Then we reserved christmas day by hans stube.. Restaurant inside the hotel,again amazing...
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Dear Mr Bruining,
Thank you very much for your comment on the Excelsior Hotel Ernst.
We are very happy that you had such a good time at the Excelsior Hotel Ernst. It makes us proud to read, that you were convinced of our service philosophy and the offerings in the Hanse Stube.
Thank you as well, for your compliments to...
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We just wanted to spend weekend relaxing and are happy that we made the best choice to spend 2 nights in this Hotel. We arrived Friday evening. We were escorted by Check-in Lady. She explained everything very well. The room was on 5th floor and quite spacious. In fact the whole structure is quite large and spacious. Definitely 5 star...
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Dear guest,
Thank you very much for taking time to comment on the Excelsior Hotel Ernst.
It is great to read, that you had a peaceful stay in Cologne and at the Excelsior Hotel Ernst. We are happy, that we could convince you with our central location next to the cathedral and central station. Thank you as well for your...
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We had wonderful stay here 3 days prior to Christmas 2011. We arrived in the morning and we were fortunate to check into our room early and were even escorted to our room by the check-in lady. The customer service for the whole trip was excellent. Some major positives about this hotel:
- large and modern rooms
- excellent buffet...
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Dear Andrew,
Thank you for your positive comment on the Excelsior Hotel Ernst.
We are happy to read that you had a pleasant stay at the Excelsior Hotel Ernst and in Cologne. It is great to read that we could not only surprise you with our location next to the main station and cathedral, but also convince you with the...
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Located opposite Cologne’s magnificent cathedral, the Excelsior Hotel Ernst exudes luxury and professional service. Check-in was friendly and quick. Valet parking for the car, an escort to our rooms, and bags brought up. We had new rooms – possibly in a new part or newly renovated section of the hotel – certainly 5 star standard – and very comfortable. (Just...
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Dear Guest,
Thank you very much for taking your time to evaluate the Excelsior Hotel Ernst on this portal.
It is great to read that you appreciated our service philosophy that much. The employees of the Excelsior Hotel Ernst seek to make the stay of our guests as pleasant as possible. We are also happy that we could convince you...
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Hotel was great but one thing that could make a difference, fabric softener
on the towels, nothing is worse than taking a shower and having to use
a sandpaper towel to dry off. Hope they make this change,
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Dear Guest,
Thank you very much for taking your time to evaluate the Excelsior Hotel Ernst on this portal.
It is our daily ambition to create a comfortable atmosphere for every guest each day anew; therefore we will take your honest comment in consideration concerning the fabric softener on the towels.
We really hope to welcome you again at the...
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We had a short stay over Carneval weekend in Cologne, thanks to the hotel - a great memorable stay. Fantastic service, excellent rooms (deluxe category: spacious, high ceilings, looks very new, free minibar), great location in front of the Dome and a super breakfast. Hard to park if you are coming with a car, especially streets were closed during Carneval
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Dear Wadim,
Thank you very much for taking your time to evaluate the Excelsior Hotel Ernst on this portal.
We are very proud to read that you appreciated our service quality and enjoyed your stay at the Excelsior Hotel Ernst, despite the unfavorable parking situation during this special time in Cologne. We put great emphasize on the opinion of our...
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I enjoy all kind of hotels. Every kind of hotel in every pricerange has it's worth. For a five star hotel with excellent ratings my expectations are high as is my eye for detail.
The global evaluation is without a shadow of doubt good. The location can't be any better next to the Dom and city centre. The hotel is...
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Dear guest,
Thank you for your comment on the Excelsior Hotel Ernst.
We are happy that we could convince you with our location next to the cathedral and the city centre. Your compliment to our housekeeping department makes us very proud. We seek for creating an unforgettable experience for all of our guests. Therefore, reading that you were satisfied with...
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Stayed here for the christmas markets. When the taxi pulled us up the hotel really had the wow factor and looked absolutely wonderful with its christmas decorations.
The location is perfect, right on the doorstep of the cathedral (Dom) which is also the location of the main christmas market. Theres another couple of markets all within walking distance or you...
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Dear guest,
Thank you for your comment on the Excelsior Hotel Ernst.
It is great to read that we could surprise you with our central location next to the cathedral and Christmas markets. Thank you very much for your compliments on our staff. Every member of the team is committed for the satisfaction of our guests, just as the motto...
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- Check in and check out was swift and easy
- Beds, pillows in particular were extremely comfortable, great nights sleep!
- Timely, but equally delicious breakfast in our room
- Within 30 minutes of the airport, easy taxi service
- Staff were extremely helpful, friendly and spoke excellent English
- Central location, within walking distance to attractions
- One...
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Dear guest,
Thank you for your comment on the Excelsior Hotel Ernst.
It makes us happy to read that you had a pleasant stay in Cologne and the Excelsior Hotel Ernst. We are glad that we could surprise you not only with our central location next to the cathedral and a short ride away from the airport but also the...
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Enjoyed a few days at the Ernst before Christmas. The staff are very welcoming, the rooms lovely (especilly those overlooking the Domplatz) and the breakfasts were amazing. The only fly in the ointment was expensive Wifi....although you could use the computers in their business cnetre & not pay. Liked the way the suite had the bedroom at the rear (overlooking...
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Dear guest,
Thank you for your comment on the Excelsior Hotel Ernst.
It is great to read that you enjoyed your stay in Cologne and the Excelsior Hotel Ernst during Christmas time. It makes us proud that we could convince you with our interior design of the rooms and our service philosophy, which is internalized by all of our colleagues....
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