Stayed here for 2 nights in febuary as wew were on a mini break in Puerto to see the carnival.We have stayed here quite a few times before and the hotel has always been very good.It is a bit out of town but we usually stay here because of the ease of parking but this year we decided to use... More

We stayed b & b for a week at the end of Jan 2013. The hotel is clean and well-run with entertainment and dancing every evening. Comfortable rooms but ask for a room on the opposite side to the pool if you want to avoid traffic noise. The hotel caters chiefly for German guests so the reception staff's English is... More

We stayed in this hotel on a half board basis for a week from 6 - 13th jan 2013. This was our first visit to Tenerife so we stayed in 3 different locations to get an overview of the island. The Puerto Palace was our first stop. The entrance to the hotel is very inviting with lovely garden grounds to... More

What a shame, Having stayed at this hotel 5 years ago and had a fabulous time, I was very happy to receive a weeks stay here for a surprise xmas present.I have never written a review before but feel i have to. what has happened to this great hotel, first the reception staff, rude, miserable, and ignorant. The food oh... More

We have been to Puerto de la Cruz a number of times and have stayed here before for the New Year festivities. We purposely booked this hotel because we have stayed elsewhere in Puerto for the New Year and been disappointed. We booked our package through On The Beach (recommended) and stayed half board. Having been before we knew what... More

We stayed in the hotel for Christmas and New year 17 Dec/4 Jan. The hotel was a great central place to stay, the hotel was very clean and most staff were very helpful (Big guy in hotel bar) was very unhelpful and at time took to ignoring people it also took an age to get served. The roof top sun... More

We just wanted a base for a few days whilst we saw some sights in the north before we spent a week in the south. Check in was not very informative as none of the amenities or features were explained to us , our room overlooking the pool was spacious if a little dated , the air conditioning appeared not... More

This was our first visit to this hotel. Room very good and spacious with a view over the pool. Flowers and fruit in the room, found the fridge in the room very handy. Cleaned every day and the towels changed daily. Pool area very nice with handy little tucked away areas if you want to be private. Staff very friendly.... More

Before we went to Tenerife, I read through all comments in Trip advisor about this hotel and maybee I expected too much (it is ranged in 8. place from all hotels in Puerto de la Cruz). The hotel is not bad, but there is some things, that bother us. First of all there was aditional cost for safe (17€ for... More