Do not travel with thomsons,but firstly the hotel,great location .most staff very helpfull and friendly,bar staff quick at serving and carrying drinks for you .reception staff some not very approachable ,others very helpful.The buffet food was plenty full ,nicely displayed and varied ,with a wide chose for breakfast and dinner.The evenig entertainment was not our choice and not varied,if they... More

Overall very good hotel, only problem being the day before we left a large group of children arrived and took over the pool are until early eveneing. The following day a group of about 20 children aged approx 4 - 13 were in the pool and very loud. These dominated then pool area until late in the day, again very... More

We stayed here 8th 15th May 2012 checked in late midnight reception staff where fantastic asked if we would like a cold drink very pleasant ,restaurant breakfast , Dinner was Excellant plenty of choices all fresh , great location on the beach front plenty of sunbeds great towel changeing allthrough if you have 3 towels in on day they will... More

Staff were rude and unfriendly. Bar staff disappeared into their room rather than serve customers. Food was cold and much the same for each meal. Bedroom was not cleaned properly and very small for a 4 star hotel. Last morning maid burst into our room at 09.30 and shouted 'Finito!'. As we had the room until 12.00 noon we asked... More

I stayed here in July last year with two other girls. The Hotel is amazing! The pools are excellent and we generally managed to get a sunbed every morning. Its clean, welcoming and in the perfect location! The maids came into our room everyday and tidied around all of our stuff (three girls in one room so ALOT of shoes... More

This hotel cannot be faulted its clean, welcoming, right on the front, the rooms are well furnished, beds comfortable, linnen is changed as you request. The pool areas are clean with plenty of sun loungers. The restaraunt food is excellent, varied, always fresh, You cant go wrong booking here, do it you wont regret it. the only down side to... More

Excellent hotel,food was good with lots of choice. Room with sea view was cold and balcony did not get the sun,pointless having one.Ask for garden view.Staff good.Location excellent will definately go back to Puerto del la Cruz. More

The sea views from the restaurant of H10 Tenerife Playa are magnificent, the choice and freshness of the food could not be faulted. All the staff were helpful, friendly and efficient, especially the receptionists. Our room was kept tidy and clean with a fresh supply of towels daily. The pool area and amenities were kept tidy and were quiet and... More

I sometimes wonder what people expect from a holiday - having overheard a couple stating that breakfast was poor, I couldn't help but wonder where they in the same restaurant as me!! The hotel is located in a wonderful position. The entrance very grand and the reception staff welcoming. We had rooms on the ground floor - no they were... More