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Rafaelhoteles Orense

4.0 of 5
Pedro Teixeira, 5, 28020 Madrid, Spain
Hotel amenities
Rafaelhoteles Orense
Ranked #245 of 456 hotels in Madrid
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110 reviews from our community

    Trip type
Traveller rating
    19
    47
    34
    6
    4
Date Rating
Warsaw, Poland
Senior Contributor
47 reviews 47 reviews
16 hotel reviews
Reviews in 23 cities Reviews in 23 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 3 May 2013

Location: very good, just 10 minutes walk to Santiago Bernabeu Real Madrid stadium. Rooms: as per information from my predecessors, rooms look better on the website, but its a normal thing right? They were clean, very spacious, bathroom was nice and clean as well. There was nothing to prepare yourself a tea in the evening or morning and I feel... More

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See 3 more reviews by skolo for Madrid
Javier G, Guest Relations Manager at Rafaelhoteles Orense, responded to this review
6 May 2013

Dear guest: Thank you for taking the time to leave us your feedback and share online. It is nice to know you liked our rooms and also our staff services. We are deeply sorry for any inconveniences you have experienced with your stroller. We are planning to remodel the hotel entrance this year to avoid inconveniences to handicaped people and... More

Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 May 2013

I stayed at the Orense (for the second time) on a business trip. It's an average, but comfortable hotel close to the Sant Bernabeu metro station (so handy for the airport and the old city centre) and the Real Madrid stadium, just a short walk away. There are plenty of cafes and restaurants nearby including be favourite in Madrid, Teitu,... More

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Javier G, Guest Relations Manager at Rafaelhoteles Orense, responded to this review
6 May 2013

Dear guest: Thank you for your time to write your review. We are glad to see that you left some feedback on what you liked as well as what fell below your expectations. We are pleased you enjoyed the convenient location of our hotel. We are deeply sorry to read that you did not find the wifi service to your... More

salisbury wiltshire
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 20 March 2013

In business district~ everybody was in suits at breakfast and very close to stadium, not so good for sightseeing. Rooms were standard meduim sized business layout. House keeping not as good as it could be, floor edges and corners all could do with a scrub and decor all looking rather dated. Mini bar and tray of expensive sugary snacks takes... More

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Javier G, Guest Relations Manager at Rafaelhoteles Orense, responded to this review
25 March 2013

Dear guest: Thank you for staying with us and providing us with your valuable feedback. We are pleased you liked the location of our hotel as well as the room layout. We were disappointed to read that you did not find in to your tastes the coffee of the breakfast and the housekeeping service. We appreciate your feedback as this... More

Poole, United Kingdom
1 review
4 of 5 stars Reviewed 7 March 2013

My son (aged 13) and I visited Madrid for el clasico. This hotel was unbeatable as 5 mins walk from Santiago Bernebeu! Great breakfast and opposite was excellent American style diner, Starbucks and traditional Irish pub. Very comfortable room but you may get some road noise if light sleeper. Highly recommended.

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Javier G, Director de Relaciones con Clientes at Rafaelhoteles Orense, responded to this review
11 March 2013

Dear guest: Thank you for choosing to stay at the Rafaelhoteles Orense Hotel. We greetly appreciate the feedback of our valuable guests. Thank you for review and recommendation. We hope to welcome you in the near future. Best regards. Javier Grao Guest Relations More

1 review
5 of 5 stars Reviewed 14 February 2013 via mobile

Arrived in Madrid Airport late afternoon, got the metro from T1 to Nuevos Ministerios and then from there to Santiago Bernabeu. However it's a 15min walk if you get of at N. Ministerios. Location is fantastic 10minute walk to the Stadium which is why we stayed in Madrid to watch Real vs Man United. Staff were very friendly and helpful,... More

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Javier G, Director de Relaciones con Clientes at Rafaelhoteles Orense, responded to this review
19 February 2013

Dear guest: Thank you for your time to share your review about your stay at the Rafaelhoteles Orense. It is wonderful to learn that we exceeded your expectations and provided you with attentive service. The feedback we receive from valued guests like you is very important for us. We hope to serve you again in the near future in Rafaelhoteles... More

London, United Kingdom
Top Contributor
50 reviews 50 reviews
20 hotel reviews
Reviews in 24 cities Reviews in 24 cities
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed 21 December 2012 via mobile

<<Location>> In the Bernabeu area of Madrid very close to the Bernabeu stadium and also office area surrounded by Torre Europa (big high riser building). So if you wanna be in the area it's just 7 minutes walk. <<Rooms>>: I looked at their website and thought the rooms looked more modern on the site compared to reality. Rooms are kinda... More

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Birmingham, United Kingdom
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 19 September 2012

This hotel was good value with a decent, clean and tidy room. The tv channel selection was I thought quite limited with only Spanish channel available and not the advertised satellite service.The bathroom was fully tiled and clean. The hotel staff were very helpful and extremely polite. The breakfast was good and plenty of choice. As our flight was not... More

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See 3 more reviews by DAVID S for Madrid
Madrid
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 September 2012

Was this review helpful? Yes 1

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Brussels, Belgium
Top Contributor
71 reviews 71 reviews
25 hotel reviews
Reviews in 35 cities Reviews in 35 cities
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed 28 July 2012

This place was recommended because it was convenient for a number of meetings I had. I have no idea who doles out stars in Madrid, but whoever does it needs his/her examined. There is no way on earth this place qualifies as a 4* hotel. The lobby is dull, dreary and shabby. The buffet breakfast a complete rip-off, and the... More

Was this review helpful? Yes 1
Javiergrao, Director de Relaciones con Clientes at Rafaelhoteles Orense, responded to this review
17 August 2012

Dear guest: First we thank you for sharing your opinions in Tripadvisor. Your comments will help us to imnprove our service. We are very sorry for not have covering your expectations regard our hotel. We make sade hearing you did not like our lobby, breakfast and room. Regarding the AC service, we have experienced on that dates some problems with... More

Lancaster
Top Contributor
135 reviews 135 reviews
56 hotel reviews
Reviews in 66 cities Reviews in 66 cities
138 helpful votes 138 helpful votes
4 of 5 stars Reviewed 22 June 2012

I chose this hotel because it was very near to my conference at the Palacio de Congresos, and also because I obtained a very competitive price for my four night stay with breakfast. The staff were very helpful and the room was clean, spacious and comfortable, with large bathroom, tiled throughout. The buffet breakfast was good, with a wide variety... More

Was this review helpful? Yes 1
See 3 more reviews by Bootess for Madrid
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Additional Information about Rafaelhoteles Orense

Also Known As:
Rafaelhoteles Orense Hotel
Rafaelhoteles Orense Madrid
Rafaelhoteles Orense Hotel Madrid
Address: Pedro Teixeira, 5, 28020 Madrid, Spain
Region: Spain > Community of Madrid > Madrid
Amenities:
Bar/Lounge Business Centre Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#137 Luxury Hotels in Madrid
Price range (per night): RM247 - 557
Hotel Class:4 star (4*)
Reservation Options:
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Rafaelhoteles Orense
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